Under Armour Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Under Armour?
A:Don't press anything, just hold for a representative. You can also use our free service that can talk to Under Armour for you and report back. Q:
Does Under Armour offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Sunday, and the most busy day is Monday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Under Armour below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Under Armour phone number to document the phone system.
Here is how our research team describes the way the Under Armour phone system greets you: For order status, press 1. For new orders, press 2. For returns, press 3. For the status of a return, press 4. For rewards, press 5. To speak to our next available teammate, press 0 or remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Below are some clips we've found from Under Armour's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Under Armour customer service.
We want you to know we've got your back. We are ready to answer any questions you have about your order and your gear.
We are also here to support you by chat, text, or email.
Just visit the help center on our website at under armor dot com.
If you prefer to speak with someone, let's start by getting you connected to the right teammate.
Sometimes, we monitor or record calls for training purposes.
To continue your call in English, please press one.
If you're calling about an order you've already placed, please press one."
Excerpt from a call with Under Armour
Monday, February 5, 2024 7:51 PM
What are the hours and when should I call?
Under Armour operates the call center for this 888-727-6687 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 72 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Under Armour call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Under Armour phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Under Armour staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Under Armour is Sunday. The most busy day to call is Monday, which averages 350% more phone calls by comparison. Again, this is based on a sample of 72 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call Under Armour
In summation, the best day to call Under Armour is Wednesday.
Why Customers Call Under Armour
If you have time to do a bit of reading before you call Under Armour, we recommend you read over some of our problem-specific articles.
What is Under Armour's shipping policy?
Under Armour's shipping policy aims to ensure a seamless and timely delivery experience for customers. Orders are typically processed within 1-2 business days after purchase confirmation. Standard shipping within the United States takes approximately 3-7 business days, while express shipping options are available for faster delivery. Customers can track their order status through a provided tracking number. International shipping is also offered, with delivery times varying based on the destination and shipping method selected. Please note that customs fees or import duties may apply to international orders, which are the responsibility of the recipient. Under Armour strives to deliver orders efficiently, making customer satisfaction a top priority in their shipping process.
Do Under Armour gift cards expire?
No, Under Armour gift cards do not expire. You can use them to shop online or in-store at any time without worrying about the expiration date. Under Armour gift cards are the perfect present for friends, family, or colleagues who are into fitness, sports, or athletic gear. Whether they want to upgrade their workout clothes, footwear, or accessories, these gift cards offer them the option to choose what they need from Under Armour's wide range of high-quality products. With no expiration date, recipients have the freedom to shop at their convenience and make the most of their gift whenever they desire.
What is the Under Armour return policy for regular purchases?
Under Armour's return policy for regular purchases allows customers to return unworn and unused items within 60 days of purchase for a full refund. The items must be in their original condition, including all tags attached and packaging intact. Proof of purchase, such as a receipt or order number, is required for a return. If the original payment method is unavailable, a store credit will be issued. Under Armour also offers free returns for online purchases, which can be processed through their website or by contacting customer service. However, personalized items and gift cards are non-refundable. Under Armour strives to provide a hassle-free return process and ensures customer satisfaction by accommodating their needs and preferences.
Top Under Armour customer service problems
Click the link above to get answers to just about any Under Armour customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Under Armour, and their purpose. Are any of these similar to the reason you are trying to call?
Incorrect security code: "I just placed an order online, and I gave the wrong security code, but I want the order to go through."- From a call lasting 2m 47s , Jun 26, 2024 3:21 PM
Shoe return for size exchange: "I really just want to get a bigger size for these shoes that were a gift."- From a call lasting 5m 3s , Feb 5, 2024 7:51 PM
More Under Armour Customer Service Contacts
There are of course other ways to contact Under Armour customer service besides the phone. Below we list the best ones, by medium.
Under Armour Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Under Armour provides this option.
Under Armour Customer Help Desk / Web Support
As a last, sometimes only, resort- Under Armour customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Under Armour's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Under Armour agent. This phone number is Under Armour's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-727-6687 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Under Armour first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Under Armour has 1 phone number. It's not always clear what is the best way to talk to Under Armour representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Under Armour. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Under Armour. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.