Under Armour Customer Service

Phone Number & Contact Info

Under Armour's Best Phone Number

Toll-free·Calls Customer Service·Most popular Under Armour number

How do I talk to a live human at Under Armour?

A:Don't press anything, just hold for a representative.

Does Under Armour offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Under Armour phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Here is how our research team describes the way the Under Armour phone system greets you: For order status, press 1. For new orders, press 2. For returns, press 3. For the status of a return, press 4. For rewards, press 5. To speak to our next available teammate, press 0 or remain on the line.
Below are some clips we've found from Under Armour's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Under Armour customer service. We want you to know we've got your back. We are ready to answer any questions you have about your order and your gear. We are also here to support you by chat, text, or email. Just visit the help center on our website at under armor dot com. If you prefer to speak with someone, let's start by getting you connected to the right teammate. Sometimes, we monitor or record calls for training purposes. To continue your call in English, please press one. If you're calling about an order you've already placed, please press one."
Excerpt from a call with Under Armour
Monday, February 5, 2024 7:51 PM

What are the hours and when should I call?

Under Armour operates the call center for this 888-727-6687 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Under Armour phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Under Armour staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Under Armour is Sunday. The most busy day to call is Monday, which averages 250% more phone calls by comparison. Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Under Armour

In summation, the best day to call Under Armour is Wednesday.

Why Customers Call Under Armour

If you have time to do a bit of reading before you call Under Armour, we recommend you read over some of our problem-specific articles.

What is Under Armour's shipping policy?

Under Armour's shipping policy aims to ensure a seamless and timely delivery experience for customers. Orders are typically processed within 1-2 business days after purchase confirmation. Standard shipping within the United States takes approximately 3-7 business days, while express shipping options are available for faster delivery. Customers can track their order status through a provided tracking number. International shipping is also offered, with delivery times varying based on the destination and shipping method selected. Please note that customs fees or import duties may apply to international orders, which are the responsibility of the recipient. Under Armour strives to deliver orders efficiently, making customer satisfaction a top priority in their shipping process.

Do Under Armour gift cards expire?

No, Under Armour gift cards do not expire. You can use them to shop online or in-store at any time without worrying about the expiration date. Under Armour gift cards are the perfect present for friends, family, or colleagues who are into fitness, sports, or athletic gear. Whether they want to upgrade their workout clothes, footwear, or accessories, these gift cards offer them the option to choose what they need from Under Armour's wide range of high-quality products. With no expiration date, recipients have the freedom to shop at their convenience and make the most of their gift whenever they desire.

What is the Under Armour return policy for regular purchases?

Under Armour's return policy for regular purchases allows customers to return unworn and unused items within 60 days of purchase for a full refund. The items must be in their original condition, including all tags attached and packaging intact. Proof of purchase, such as a receipt or order number, is required for a return. If the original payment method is unavailable, a store credit will be issued. Under Armour also offers free returns for online purchases, which can be processed through their website or by contacting customer service. However, personalized items and gift cards are non-refundable. Under Armour strives to provide a hassle-free return process and ensures customer satisfaction by accommodating their needs and preferences.

Top Under Armour customer service problems

Click the link above to get answers to just about any Under Armour customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Under Armour, and their purpose. Are any of these similar to the reason you are trying to call?
Shoe return for size exchange: "I really just want to get a bigger size for these shoes that were a gift."
- From a call lasting 5m 3s , Feb 5, 2024 7:51 PM

More Under Armour Customer Service Contacts

There are of course other ways to contact Under Armour customer service besides the phone. Below we list the best ones, by medium.

Under Armour Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Under Armour provides this option.

Under Armour Customer Help Desk / Web Support

help.underarmour.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Under Armour customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Under Armour's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Under Armour agent. This phone number is Under Armour's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-727-6687 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Under Armour first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Under Armour has 1 phone number. It's not always clear what is the best way to talk to Under Armour representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Under Armour. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Under Armour. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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