Updated

UPMC Customer Service

Phone Number & Contact Info

UPMC's Best Phone Number

412-432-5500
Calls Customer Service·Most popular UPMC number
Q:

How do I talk to a live human at UPMC?

A:Just wait on the line
Q:

Does UPMC offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

UPMC Customer Phone Numbers

Billing

800-854-1745
Toll-free · 24 hours, 7 days · Just wait on the line ·

Customer Service

800-533-8762
Toll-free · 24 hours, 7 days · Direct to a human ·

Corporate Offices

412-647-2345
Mon-Fri 9am-5pm EST · Press 1 for English, then remain on the line for a representative. · If you are having a medical emergency, please hang up and dial 911 or go to your nearest emergency department. Please be advised that calls may be recorded for quality purposes. For directions to any UPMC location, please visit our website at upmc.com. For scheduling with the Medical Office or clinic, press 1. For medical records, press 2. To be connected with UPMC Health Plan, press 3. For billing inquiries, press 4. To connect with a patient or for all other calls, please remain on the line to be connected with a representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this UPMC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line

What are the hours and when should I call?

UPMC operates the call center for this 412-432-5500 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPMC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPMC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UPMC is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call UPMC

In summation, the best day to call UPMC is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPMC staffs the call center well on Thursday.

Why Customers Call UPMC

If you have time to do a bit of reading before you call UPMC, we recommend you read over some of our problem-specific articles.

What is UPMC?

UPMC, standing for University of Pittsburgh Medical Center, is a world-renowned healthcare and insurance provider based in Pittsburgh, Pennsylvania. UPMC is a leading integrated healthcare organization, encompassing a vast network of hospitals, clinics, and specialty facilities. It offers a comprehensive range of medical services, including primary care, specialized treatments, diagnostics, surgical procedures, and emergency care. UPMC is not only committed to delivering high-quality healthcare but also focuses on significant biomedical research and medical education. With a patient-centered approach and a team of skilled physicians and staff, UPMC aims to provide exceptional care and health outcomes to patients locally and globally. Additionally, UPMC Health Plan offers insurance coverage for individuals, families, and businesses, ensuring access to UPMC's extensive network of healthcare providers.

What is UPMC's visitation policy?

UPMC's visitation policy aims to provide a safe, comfortable, and healing environment for patients, while also respecting their privacy and ensuring their well-being. Visitors are welcome but must adhere to a few guidelines. Generally, visiting hours are from 8 AM to 8 PM, though there may be specific guidelines for certain units or hospitals. It is recommended to check the specific facility's website for any visitor restrictions, such as during flu seasons or during exceptional circumstances. Visitors are required to wash their hands upon entering and leaving patient rooms for infection control purposes. Additionally, visitors must respect patient privacy, maintain a quiet environment, and comply with any nursing or hospital staff instructions. Overall, UPMC strives to balance patient needs with safety and comfort when it comes to visitation.

What locations does UPMC have?

UPMC, or University of Pittsburgh Medical Center, is a renowned healthcare provider that operates various locations in Pennsylvania and beyond. The network includes over 40 hospitals, including flagship facilities like UPMC Presbyterian, UPMC Magee-Womens Hospital, and UPMC Children's Hospital of Pittsburgh. In addition to the Pittsburgh area, UPMC has expanded its reach across western Pennsylvania, with hospitals and facilities in cities like Erie, Altoona, and Williamsport. UPMC also extends its services internationally, with an affiliation with Rome's Salvator Mundi International Hospital in Italy. Moreover, UPMC has partnered with a number of community hospitals and healthcare providers to offer comprehensive care throughout central and western Pennsylvania. Through its extensive network, UPMC aims to provide quality healthcare services to diverse communities across a wide geographic region.

Top UPMC customer service problems

Click the link above to get answers to just about any UPMC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More UPMC Customer Service Contacts

There are of course other ways to contact UPMC customer service besides the phone. Below we list the best ones, by medium.

UPMC Customer Email Addresses

hospitalbill@upmc.edu - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and UPMC will reply our your email.

UPMC Customer Help Desk / Web Support

upmc.com - Customer Service
Online customer service support
upmc.com - Contact Us
Use this link to find customer service help through their website
As a last, sometimes only, resort- UPMC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is UPMC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPMC agent. This phone number is UPMC's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 412-432-5500 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call UPMC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, UPMC has 4 phone numbers. It's not always clear what is the best way to talk to UPMC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for UPMC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPMC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated