A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to UPMC Billing?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #2 most popular UPMC phone number out of 4. Click above to go back to the main customer service number and other contact information, including UPMC email addresses, twitter handles, and live chat options.
Mon-Fri 9am-5pm EST · Press 1 for English, then remain on the line for a representative. · If you are having a medical emergency, please hang up and dial 911 or go to your nearest emergency department. Please be advised that calls may be recorded for quality purposes. For directions to any UPMC location, please visit our website at upmc.com. For scheduling with the Medical Office or clinic, press 1. For medical records, press 2. To be connected with UPMC Health Plan, press 3. For billing inquiries, press 4. To connect with a patient or for all other calls, please remain on the line to be connected with a representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UPMC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
What are the hours and when should I call?
UPMC operates the call center for this 800-854-1745 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPMC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPMC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPMC is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call UPMC is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPMC staffs the call center well on Wednesday.