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UPMC Customer FAQ

Top Answers & How-to Guides

What is UPMC's Phone Number?

The question we are asked most often is about how to talk to UPMC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent UPMC Customer Questions

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Finding Care

How do I find a primary care physician?

To find a primary care physician within the UPMC system, one can use the physician finder tool on the UPMC website, check...
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What locations does UPMC have?

UPMC has numerous facilities across Pennsylvania, with major hospitals like UPMC Presbyterian and UPMC Shadyside in Pittsburgh....
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What specialties does UPMC offer?

UPMC provides a wide variety of medical specialties tailored to various healthcare requirements. Key areas include cardiology,...
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Do I need a referral to see a specialist?

Whether a referral is needed to consult a specialist at UPMC varies based on insurance coverage and health plan policies. Many...
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Billing and Insurance

What insurance plans does UPMC accept?

UPMC accepts a range of insurance plans, including Medicare, Medicaid, and various private insurers. They collaborate with many...
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Can I pay my bill online?

UPMC provides an online bill payment option for patients, allowing them to view bills and pay securely through the website. The...
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Patient Services

What services does UPMC provide for children?

UPMC provides extensive pediatric services through UPMC Children's Hospital of Pittsburgh. This includes specialized care in...
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What services does UPMC provide for mental health care?

UPMC provides a wide array of mental health care services, including outpatient therapy, inpatient care, crisis intervention,...
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Are there any patient support services available at UPMC?

UPMC provides a wide range of patient support services, including navigation, counseling, social work, and educational...
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Appointments and Records

Can I request my medical records online?

Patients can often access parts of their medical records through the UPMC patient portal, while full record requests may...
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What should I do if I cannot attend my scheduled appointment?

If unable to attend a scheduled appointment with UPMC, it is essential to notify the facility promptly. Ideally, this should...
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Can I access test results through the UPMC patient portal?

Patients can indeed view their test results through the UPMC patient portal, which offers easy access to health information....
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What is the procedure for scheduling appointments at UPMC?

Scheduling an appointment at UPMC involves identifying the needed specialty, visiting the UPMC website for online scheduling,...
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Visitation and Wellness

What is UPMC's visitation policy?

UPMC's visitation policies differ by facility and can change based on health guidelines or specific events. They aim to create...
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Does UPMC offer telehealth services?

UPMC provides telehealth services, allowing patients to connect with healthcare providers through virtual appointments via...
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Does UPMC offer any wellness programs for patients?

UPMC has a range of wellness programs designed to enhance health and prevent illness, focusing on physical fitness, nutrition,...
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