How do I talk to a live human at UMR Health Benefits?
A:Say "Operator" and then tell the operator not to transfer you back to the automated line. The operator can transfer you to a live customer rep. just be firm.Our free phone can also navigate phone menus to get a live human at UMR Health Benefits for you.
Q:
Does UMR Health Benefits offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 25 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Say "Member" then "I don't have one" when it asks for a member ID number. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for UMR Health Benefits below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this UMR Health Benefits phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Operator" and then tell the operator not to transfer you back to the automated line. The operator can transfer you to a live customer rep. just be firm.
What are the hours and when should I call?
UMR Health Benefits operates the call center for this 800-848-4623 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 297 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the UMR Health Benefits call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UMR Health Benefits phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UMR Health Benefits staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UMR Health Benefits is Sunday.The most busy day to call is Friday, which averages 510% more phone calls by comparison.Again, this is based on a sample of 297 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
UMR offers a comprehensive range of health benefits to its members. These benefits include medical, dental, vision, and pharmacy coverage. UMR's medical plans provide access to a vast network of healthcare providers, ensuring quality care and timely treatment for various health needs. Their dental plans cover preventive, basic, and major dental services, promoting oral health and well-being. Additionally, UMR's vision plans offer coverage for eye exams, glasses, and contact lenses, supporting optimal vision health. The pharmacy benefits provided by UMR include access to a broad range of prescription medications at affordable costs. With UMR's health benefits, members can take advantage of diverse healthcare services to maintain their overall well-being and address their specific health requirements.
Yes, you can use UMR health benefits for out-of-network providers. UMR provides coverage for both in-network and out-of-network services, allowing you the flexibility to choose healthcare providers that best suit your needs. However, it is important to note that utilizing an out-of-network provider may result in higher costs for you compared to using an in-network provider. The coverage for out-of-network services may be subject to different deductibles, copayments, and coinsurance rates. Before scheduling an appointment with an out-of-network provider, it is advisable to review your specific UMR health benefits plan to understand the associated costs and reimbursement rates. Additionally, it is recommended to contact UMR or log in to your online member portal to verify the eligibility and coverage details for out-of-network providers.
Click the link above to get answers to just about any UMR Health Benefits customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call UMR Health Benefits is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- UMR Health Benefits customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is UMR Health Benefits's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UMR Health Benefits agent. This phone number is UMR Health Benefits's best phone number because 14,004 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-848-4623 include Billing inquiry, Contact customer support, Find a provider and other customer service issues. Rather than trying to call UMR Health Benefits first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, UMR Health Benefits has 2 phone numbers. It's not always clear what is the best way to talk to UMR Health Benefits representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UMR Health Benefits. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UMR Health Benefits. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.