UGG Customer Service

Phone Number & Contact Info

UGG's Best Phone Number

Toll-free·Calls Customer Service·Most popular UGG number

How do I talk to a live human at UGG?

A:Press 6

Does UGG offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 10am-7pm EST. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 52 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this UGG phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6
Here is how our research team describes the way the UGG phone system greets you: To track a package, press 1. To cancel an order, press 2. To return or exchange from the website, press 3. For unauthorized return or exchange, press 4. For warranties, press 5. For all other questions, press 6.
Below are some clips we've found from UGG's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting UGGs. Please listen closely to ensure your call is routed to the appropriate representative. If you have your order number and would like track your package, please press one. If you're calling to cancel an order for an item that is now on back order, press two."
Excerpt from a call with UGG
Saturday, February 10, 2024 11:53 PM

The first phone menu

"Thank you for contacting us. Please listen closely to ensure your call is routed the appropriate representative. And we will send you a text to complete your request. If you are calling about a manufacturer warranty, press five. For all other questions, please press six.
If you have your order number and would like to track your package, please press one.
If you're calling the cancel an order for an item that is now on back order, press two."
Excerpt from a call with UGG
Tuesday, April 9, 2024 9:05 PM

After you press 3

"If you purchase from an unauthorized retailer and are calling about a return or We can process a return or an exchange for items purchased directly on our website for up to thirty days after you've received your product. We no longer provide return labels in the package with your order. But you can easily request an exchange or return for an item on our website where you can scroll down to the bottom of the web page and click on the link for return. Once your item arrives to the warehouse, please expect to return or exchange to be processed within seven to ten business days. You will be emailed a confirmation once your return or exchange has been processed. If you have any additional questions, the easiest way to have them answered is by text.
If you would like to hear this message again, press one.
If you would like to receive this information and a link to our website in a text, press two."
Excerpt from a call with UGG
Saturday, February 10, 2024 11:51 PM

What are the hours and when should I call?

UGG operates the call center for this 888-432-8530 phone number Mon-Sat 10am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UGG phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UGG staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UGG is Saturday. The most busy day to call is Thursday, which averages 475% more phone calls by comparison. Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call UGG

In summation, the best day to call UGG is Friday.

Why Customers Call UGG

If you have time to do a bit of reading before you call UGG, we recommend you read over some of our problem-specific articles.

Are UGG boots made with real sheepskin?

Yes, UGG boots are made with real sheepskin. UGG prides itself on using only the highest quality sheepskin for their boots. The sheepskin used is sourced from premium sheep farms around the world to ensure the highest level of comfort, warmth, and durability. Authentic sheepskin provides natural insulation, breathability, and moisture-wicking properties, making UGG boots perfect for keeping feet comfortable in cold weather. UGG also prioritizes ethical sourcing practices and sustainable manufacturing. They work closely with suppliers to ensure the responsible treatment of animals and maintain strict standards to ensure the materials used in their products meet environmental guidelines. With genuine sheepskin, UGG offers a luxurious and cozy footwear option suitable for various seasons and occasions.

Do UGG boots come with a warranty?

Yes, UGG boots come with a limited warranty. UGG offers a one-year warranty from the date of purchase for any defects in materials or workmanship. This warranty covers the original purchaser and is valid for purchases made from authorized retailers. If a defect arises within the warranty period, UGG will repair or replace the item at their discretion. The warranty does not cover normal wear and tear, misuse, or damage caused by accidents. Additionally, the warranty is only applicable to boots purchased in the United States and Canada. Customers may be required to provide proof of purchase for warranty claims. For more information on the warranty policy, customers can visit the UGG website or contact their customer service.

Can I wear UGG boots in the rain or snow?

UGG boots are not recommended for wear in heavy rain or snow. While UGG boots are made from high-quality sheepskin, which naturally repels moisture, they are not waterproof. Exposing UGG boots to excessive moisture can result in damage, such as discoloration or shrinkage. However, UGG does offer a collection of waterproof boots and shoes that are designed specifically for wet weather conditions. These styles, such as the UGG waterproof collection, incorporate sealed seams and waterproof materials to keep your feet dry and comfortable. If you need a pair of boots suitable for rain or snow, it is advised to choose from UGG's waterproof range rather than exposing your regular UGG boots to prolonged wet conditions.

Top UGG customer service problems

Click the link above to get answers to just about any UGG customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to UGG, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about store experience: "I wanna complain Who do I get who could I call that that that I could speak to about this woman, Ginger?"
- From a call lasting 6m 51s , Jan 31, 2024 10:23 PM

More UGG Customer Service Contacts

There are of course other ways to contact UGG customer service besides the phone. Below we list the best ones, by medium.

UGG Customer Service Live Chat

ugg.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, UGG provides this option.

Conclusion and closing notes

This is UGG's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UGG agent. This phone number is UGG's best phone number because 1,698 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-432-8530 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call UGG first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, UGG has 1 phone number. It's not always clear what is the best way to talk to UGG representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for UGG. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UGG. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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