Toll-free · Mon-Sun 6am-12am ET · Use this number for support in Canada · Thanks for calling Turo. Please note this call will be recorded for quality assurance purposes. For English, press 1. Your feedback matters. Please stay on the line after this call to take a brief survey. If you have an existing account with Turo, press 1. If you are new to Turo, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Turo phone number to document the phone system.
Here is how our research team describes the way the Turo phone system greets you: Your feedback matters. Please stay on the line after this call to take a brief survey. If you have an existing account with Turo, press 1. If you are new to Turo, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2, then follow prompts.
What are the hours and when should I call?
Turo operates the call center for this 415-965-4525 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 591 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Turo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Turo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Turo is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 591 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Turo
In summation, the best day to call Turo is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Turo staffs the call center well on Thursday.
Why Customers Call Turo
If you have time to do a bit of reading before you call Turo, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Turo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Turo is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Turo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Turo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Turo agent. This phone number is Turo's best phone number because 3,546 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 415-965-4525 include Account Access, Make a Booking, Dispute a Charge, Complaint About an Order, Report a Driver and other customer service issues. Rather than trying to call Turo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Turo has 5 phone numbers. It's not always clear what is the best way to talk to Turo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Turo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Turo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.