© GetHuman Inc.

Turo Customer FAQ

Top Answers & How-to Guides

What is Turo's Phone Number?

The question we are asked most often is about how to talk to Turo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Turo customer service, get an answer now.
Contact Turo customer service

Recent Turo Customer Questions

How do I change my last name to match my ID

To change your last name to match your ID on Turo, you will need to contact Turo's customer support team directly for assistance. They'll ask you for a photo of your current, valid driver's license showing the correct spelling of your last name. You are not able to make this change on your own through the app or website. It's important that the name on your Turo account matches exactly with your legal ID for identity verification purposes. Once the correct documentation has been submitted and verified, they should assist you in making the change.
Asked Mar 13, 2024 2:46 PM

Help me with my Turo customer service issue

How Turo Works

How does Turo work?

Turo operates as a platform connecting car owners with renters. Owners list vehicles with essential details, while renters can...
Read more

What is Turo Go and how does it work?

Turo Go is a feature that enables renters to unlock vehicles through the Turo app without meeting the owner. It uses a device...
Read more

How does Turo pricing and payment work?

Turo's pricing allows vehicle owners to set their own rates based on various factors like model, age, and demand, with...
Read more

Requirements and Policies

What are the requirements for renting a car on Turo?

To rent a car on Turo, guests must be at least twenty-one years old, have a valid driver's license, and use a valid credit or...
Read more

What is Turo's cancellation policy?

Turo's cancellation policy is determined by the individual listing and host choices, varying from strict to flexible. Guests...
Read more

Are there any additional fees for renting cars under Turo?

When renting a car through Turo, users may face extra costs like a trip fee, mileage charges for exceeding limits, and optional...
Read more

Can I rent out my car if it has a lien or loan on it?

Renting out a car with a lien or loan is usually not allowed on Turo, as full ownership is required. Any existing financial...
Read more

Insurance and Safety

How does insurance work on Turo?

Insurance on Turo protects both hosts and guests during rentals with various plans available. Hosts choose coverage levels...
Read more

What happens if my car is damaged or stolen during a Turo trip?

If a vehicle is damaged or stolen during a Turo trip, both guests and hosts must understand the insurance coverage selected by...
Read more

Trip Management

How does Turo handle fueling of the rental cars?

Turo requires guests to return rental cars with the same fuel level as when picked up, typically a full tank. Hosts may have...
Read more

How does Turo handle tolls and tickets?

Turo manages tolls and tickets by allowing hosts to decide if tolls are included in the rental. Guests typically pay for any...
Read more

What should I do if my trip is canceled or I need to extend it?

If a trip is canceled, users should access the Turo app or website to cancel their reservation, keeping in mind the...
Read more

Support and Listing

How do I list my car for rent on Turo?

To list a car for rent on Turo, an owner must create an account on the platform, enter vehicle details, upload photos, set a...
Read more

What type of support does Turo offer for hosts and guests?

Turo offers diverse support for both hosts and guests, including resources for listing vehicles, managing bookings, and...
Read more
We look to the Turo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Turo issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!