Turo's cancellation policy can vary depending on the specific listing and the host's chosen terms. Typically, Turo offers several cancellation options that range from strict to flexible. In the strict policy, if a guest cancels, they may receive no refund, especially if the cancellation occurs close to the pickup date. On the other hand, a flexible policy allows for cancellation up to 24 hours before the trip without any penalty, thus enabling a full refund.
Hosts may select the cancellation policy that best suits their needs from the options available. It is essential for guests to review the cancellation policy for each individual listing at the time of booking, as this information will be clearly stated in the details of the rental listing. Additionally, Turo recommends that guests consider travel insurance for added protection in case of unforeseen circumstances that may lead to cancellations. For the most current details or to view specific policies, checking the current web page on Turo's site will provide the best information.