What is Turo's cancellation policy?

Turo's cancellation policy allows users to cancel their reservation without any penalty up to 24 hours before the scheduled start time. However, if the cancellation occurs within 24 hours of the rental's start time, a fee equivalent to 50% of the trip’s price will be charged. In case of cancellations made after the start time, customers will be responsible for the full trip cost. To cancel a reservation, users can visit their Turo account or contact Turo customer support for assistance. Exceptions to the cancellation policy might be considered on a case-by-case basis in situations out of the renter's control, such as severe weather conditions, accidents, or emergencies. Detailed information regarding cancellations can be found in Turo's terms of service.