How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Turkish Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 1
Below are some clips we've found from Turkish Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
Dear passenger, you can make your reservation and ticket transactions quickly and easily.
Via our mobile application or website.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles for up to date flight or ticket information, and to perform transaction, press one."
Excerpt from a call with Turkish Airlines
Sunday, January 28, 2024 1:23 PM
They may ask you to enter information with the dial pad
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
Dear passenger, you can make your reservation and ticket transactions quickly and easily via our mobile application or website.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles member, press two.
For Turkish Airlines corporate club transactions, dear Myles and Smiles member, please enter your nine digit Miles and Smiles card number beginning with t k or your Turkish ID number."
Excerpt from a call with Turkish Airlines
Saturday, March 30, 2024 4:41 PM
The first phone menu
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
Dear passenger, you can make your reservation and ticket transactions quickly and easily via our mobile application or website.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles member, press two."
Excerpt from a call with Turkish Airlines
Thursday, March 21, 2024 3:04 AM
After you press 2
"For Turkish Airlines corporate club transactions, please press for up to date flight or ticket information and to perform transaction, press one.
For tickets and reservations, press two."
Excerpt from a call with Turkish Airlines
Saturday, March 30, 2024 6:53 AM
After you press 3
"Dear passenger, only Turkish Airlines corporate club transactions can be carried out with this option.
To continue, press one.
Return to the main menu, please press nine."
Excerpt from a call with Turkish Airlines
Wednesday, March 27, 2024 7:13 PM
What are the hours and when should I call?
Turkish Airlines operates the call center for this 800-874-8875 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,112 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Turkish Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Turkish Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Turkish Airlines is Sunday.The most busy day to call is Saturday, which averages 71% more phone calls by comparison.Again, this is based on a sample of 1,112 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Turkish Airlines is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Turkish Airlines staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Turkish Airlines number?
Below is a sample of recent calls to Turkish Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Passport expiration issue: "My passport is out of date, so we can't fly tomorrow."
- From a call lasting 4m 50s , Apr 17, 2024 12:45 AM
Questions about business class perks and lost smile card: "Can I go to the lounge with my business class ticket? Also, can I get another smile card since I lost mine?"
- From a call lasting 23m 2s , Apr 12, 2024 10:05 PM
Seat assignment issue: "I'm calling to see if you can just put us together."
- From a call lasting 15m 51s , Apr 11, 2024 9:34 AM
Lost baggage report: "My wife's hand baggage got lost on her flight from Iran to Sweden and we need to report it."
- From a call lasting 9m 47s , Apr 6, 2024 9:08 AM
Lost luggage inquiry: "My wife's luggage was lost during her flight from Iran to Sweden two days ago and we haven't received any updates."
- From a call lasting 15m 49s , Apr 6, 2024 8:42 AM
Help with boarding pass: "I need my boarding pass while in transit, but online check-in isn't working."
- From a call lasting 9m 2s , Apr 3, 2024 10:03 PM
Inquiring about extra luggage cost: "How much you gonna charge for extra luggage?"
- From a call lasting 8m 2s , Apr 2, 2024 5:32 PM
Claiming missed mileage: "Can I get credit for the miles I traveled last year on September twentieth?"
- From a call lasting 7m 23s , Mar 30, 2024 4:50 PM
Assistance with flight reservation: "I'm trying to make a reservation for my flight and check-in, but I don't have an eticket number."
- From a call lasting 11m 25s , Mar 30, 2024 6:56 AM
Call initiation: "Hello?"
- From a call lasting 9m 7s , Mar 30, 2024 6:50 AM
More Ways to Contact Turkish Airlines Customer Service
There are of course other ways to contact Turkish Airlines customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Turkish Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Turkish Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Turkish Airlines agent. This phone number is Turkish Airlines's best phone number because 15,012 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-874-8875 include Delayed Flight, Complaint, Make a booking, Cancel or change flight, Lost Baggage and other customer service issues. Rather than trying to call Turkish Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Turkish Airlines has 1 phone number. It's not always clear what is the best way to talk to Turkish Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Turkish Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Turkish Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.