Does Turkish Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 49 seconds.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Turkish Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Turkish Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 1
Below are some clips we've found from Turkish Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
Dear passenger, you can make your reservation and ticket transactions quickly and easily.
Via our mobile application or website.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles for up to date flight or ticket information, and to perform transaction, press one."
Excerpt from a call with Turkish Airlines
Sunday, January 28, 2024 1:23 PM
They may ask you to enter information with the dial pad
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
You can make all your tickets transactions quickly and ease Dear Miles and Smiles member, please enter your nine digit Miles and Smiles card number beginning with t k or your Turkish ID You have made an incomplete or incorrect entry."
Excerpt from a call with Turkish Airlines
Friday, September 6, 2024 11:55 AM
The first phone menu
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
Dear passenger, you can make your reservation and ticket transactions quickly and easily via our mobile application or website.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles member, press two."
Excerpt from a call with Turkish Airlines
Friday, May 24, 2024 10:40 AM
After you press 2
"For Turkish Airlines corporate club transactions, please press three.
For up to date flight or ticket information, and to perform transaction, press one."
Excerpt from a call with Turkish Airlines
Tuesday, June 4, 2024 12:11 AM
After you press 3
"Please dear passenger.
Only Turkish Airlines corporate club transactions can be carried out with this option.
To continue, press one.
To return to the main menu, please press nine."
Excerpt from a call with Turkish Airlines
Thursday, June 6, 2024 6:05 AM
What are the hours and when should I call?
Turkish Airlines operates the call center for this 800-874-8875 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 3,272 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Turkish Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Turkish Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Turkish Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Turkish Airlines is Sunday.The most busy day to call is Thursday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 3,272 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday, which is 291% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Turkish Airlines is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Turkish Airlines staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Turkish Airlines
If you have time to do a bit of reading before you call Turkish Airlines, we recommend you read over some of our problem-specific articles.
Turkish Airlines has a baggage allowance policy that allows passengers to check a certain number of bags for free, as long as the weight limit doesn't exceed 70.5 pounds. Passengers with baggage that exceeds the guidelines of the baggage policy are subject to excess baggage fees. Regardless of the number of bags a passenger checks, the weight limit per piece can't exceed the preset limit stated in the baggage allowance policy. Excess fees are also determined by route and destination, as well.
Yes, Turkish Airlines offers a mileage loyalty program called Miles&Smiles. It is designed to reward frequent travelers with various benefits and privileges. By becoming a member, passengers can earn miles when flying with Turkish Airlines or its Star Alliance partners, as well as on purchases from program partners. These miles can be redeemed for flight tickets, upgrades, extra baggage allowance, and access to airport lounges. Miles&Smiles also offers tier levels, such as Classic, Classic Plus, Elite, and Elite Plus, which provide additional benefits like priority check-in, extra baggage allowance, and lounge access. Additionally, members can earn status miles to maintain or upgrade their tier level. The program aims to enhance the travel experience and maximize the benefits for loyal Turkish Airlines passengers.
Infants traveling with Turkish Airlines have specific baggage allowances. For infants not occupying a seat, an allowance of 10 kg (22 lbs) for total checked and cabin baggage is permitted. Additionally, a collapsible stroller or a baby carriage can be checked in for free. For infants with their own seat, the same baggage allowance as adult passengers applies. In addition to the 10 kg (22 lbs) allowance for checked and cabin baggage, a collapsible stroller or a baby carriage can also be checked in for free. It is important to note that these allowances may vary depending on the fare type and destination, so it is advisable to check the specific guidelines for each flight.
Click the link above to get answers to just about any Turkish Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Turkish Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Traveling to Istanbul: "We have a problem in traveling from Madrid to Istanbul."
- From a call lasting 20m 5s , Dec 18, 2024 6:48 PM
Inquiry about extra baggage: "I need to know how much is extra baggage for this flight."
- From a call lasting 10m 24s , Dec 17, 2024 1:00 AM
Electric scooter battery inquiry: "I would like to know if I need to remove my electric scooter battery before checking it in."
- From a call lasting 15m 23s , Dec 16, 2024 8:57 PM
Information about why customers call Turkish Airlines is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Turkish Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Turkish Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Turkish Airlines agent. This phone number is Turkish Airlines's best phone number because 15,012 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-874-8875 include Complaint, Make a booking, Delayed Flight, Cancel or change flight, Lost Baggage and other customer service issues. Rather than trying to call Turkish Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Turkish Airlines has 1 phone number. It's not always clear what is the best way to talk to Turkish Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Turkish Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Turkish Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.