Turkish Airlines Customer Service

Phone Number & Contact Info

Turkish Airlines's Best Phone Number

800-874-8875
Toll-free·Calls Customer Service·Most popular Turkish Airlines number
Q:

How do I talk to a live human at Turkish Airlines?

A:Press 2 then 1
Q:

Does Turkish Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Turkish Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 1
Below are some clips we've found from Turkish Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Turkish Airlines customer services. A member of Star Alliance. Dear passenger, you can make your reservation and ticket transactions quickly and easily. Via our mobile application or website. If you are a miles and smiles member, press one. If you are not a Miles and Smiles for up to date flight or ticket information, and to perform transaction, press one."
Excerpt from a call with Turkish Airlines
Sunday, January 28, 2024 1:23 PM

They may ask you to enter information with the dial pad

"Welcome to Turkish Airlines customer services. A member of Star Alliance. Dear passenger, you can make your reservation and ticket transactions quickly and easily via our mobile application or website. If you are a miles and smiles member, press one.
If you are not a Miles and Smiles member, press two.
For Turkish Airlines corporate club transactions, dear Myles and Smiles member, please enter your nine digit Miles and Smiles card number beginning with t k or your Turkish ID number."
Excerpt from a call with Turkish Airlines
Saturday, March 30, 2024 4:41 PM

The first phone menu

"Welcome to Turkish Airlines customer services. A member of Star Alliance. Dear passenger, you can make your reservation and ticket transactions quickly and easily. Via our mobile application or website. To help us improve our services, your call will be recorded. Your personal data being recorded is processed in a accordance with the law on the protection of personal data number six six nine eight. Please press one to listen to the clarification notice.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles member, press two.
For Turkish Airlines corporate club transactions, please press For up to date flight or ticket information and to perform transaction, press one."
Excerpt from a call with Turkish Airlines
Tuesday, April 23, 2024 9:08 PM

After you press 2

"For tickets and reservations, press two.
For lost baggage transactions, press three."
Excerpt from a call with Turkish Airlines
Thursday, May 2, 2024 12:38 AM

After you press 3

"Dear passenger, only Turkish Airlines corporate club transactions can be carried out with this option.
To continue, press one.
Return to the main menu, please press nine."
Excerpt from a call with Turkish Airlines
Wednesday, March 27, 2024 7:13 PM

What are the hours and when should I call?

Turkish Airlines operates the call center for this 800-874-8875 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Turkish Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Turkish Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Turkish Airlines is Sunday. The most busy day to call is Thursday, which averages 63% more phone calls by comparison. Again, this is based on a sample of 1,322 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Turkish Airlines

In summation, the best day to call Turkish Airlines is Wednesday.

Why Customers Call Turkish Airlines

If you have time to do a bit of reading before you call Turkish Airlines, we recommend you read over some of our problem-specific articles.

What Are the Baggage Fees with Turkish Airlines?

Turkish Airlines has a baggage allowance policy that allows passengers to check a certain number of bags for free, as long as the weight limit doesn't exceed 70.5 pounds. Passengers with baggage that exceeds the guidelines of the baggage policy are subject to excess baggage fees. Regardless of the number of bags a passenger checks, the weight limit per piece can't exceed the preset limit stated in the baggage allowance policy. Excess fees are also determined by route and destination, as well.

Is there a mileage loyalty program with Turkish Airlines?

Yes, Turkish Airlines offers a mileage loyalty program called Miles&Smiles. It is designed to reward frequent travelers with various benefits and privileges. By becoming a member, passengers can earn miles when flying with Turkish Airlines or its Star Alliance partners, as well as on purchases from program partners. These miles can be redeemed for flight tickets, upgrades, extra baggage allowance, and access to airport lounges. Miles&Smiles also offers tier levels, such as Classic, Classic Plus, Elite, and Elite Plus, which provide additional benefits like priority check-in, extra baggage allowance, and lounge access. Additionally, members can earn status miles to maintain or upgrade their tier level. The program aims to enhance the travel experience and maximize the benefits for loyal Turkish Airlines passengers.

What is the baggage allowance for infants on Turkish Airlines?

Infants traveling with Turkish Airlines have specific baggage allowances. For infants not occupying a seat, an allowance of 10 kg (22 lbs) for total checked and cabin baggage is permitted. Additionally, a collapsible stroller or a baby carriage can be checked in for free. For infants with their own seat, the same baggage allowance as adult passengers applies. In addition to the 10 kg (22 lbs) allowance for checked and cabin baggage, a collapsible stroller or a baby carriage can also be checked in for free. It is important to note that these allowances may vary depending on the fare type and destination, so it is advisable to check the specific guidelines for each flight.

Top Turkish Airlines customer service problems

Click the link above to get answers to just about any Turkish Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Turkish Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight rescheduling assistance: "I wanted to see how you can help us to adjust the timing and the dates that suit us."
- From a call lasting 40m 42s , May 18, 2024 4:59 PM
Miles not added: "My flight was three days ago, but the miles are still not in my account."
- From a call lasting 10m 11s , May 18, 2024 4:11 PM
Change flight payment issue: "I need to change my flight because my previous card was delayed."
- From a call lasting 3m 9s , May 15, 2024 2:41 PM
Change flight due to delay: "My previous flight was delayed and I can't make it to this flight."
- From a call lasting 3m 30s , May 15, 2024 2:38 PM
Flight booking inquiry: "I tried to book tickets to Minsk but can't find available dates, looking for best pricing for two passengers."
- From a call lasting 40m 20s , May 2, 2024 12:38 AM
Tracking lost luggage: "My husband's luggage is missing in Sierra Leone, can you track it with tag number 833001?"
- From a call lasting 12m 10s , Apr 26, 2024 11:29 AM
Missing baggage assistance: "My husband arrived but his baggage is missing, can you help track it down?"
- From a call lasting 8m 16s , Apr 26, 2024 8:01 AM
Booking multi-city flights: "I want to book a multi-city flight with a stopover in Istanbul for three nights, leaving Atlanta on November fourth, traveling in first class."
- From a call lasting 13m 23s , Apr 23, 2024 9:08 PM
Passport expiration issue: "My passport is out of date, so we can't fly tomorrow."
- From a call lasting 4m 50s , Apr 17, 2024 12:45 AM
Questions about business class perks and lost smile card: "Can I go to the lounge with my business class ticket? Also, can I get another smile card since I lost mine?"
- From a call lasting 23m 2s , Apr 12, 2024 10:05 PM

More Turkish Airlines Customer Service Contacts

There are of course other ways to contact Turkish Airlines customer service besides the phone. Below we list the best ones, by medium.

Turkish Airlines Customer Help Desk / Web Support

turkishairlines.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Turkish Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Turkish Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Turkish Airlines agent. This phone number is Turkish Airlines's best phone number because 15,012 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-874-8875 include Delayed Flight, Complaint, Make a booking, Cancel or change flight, Lost Baggage and other customer service issues. Rather than trying to call Turkish Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Turkish Airlines has 1 phone number. It's not always clear what is the best way to talk to Turkish Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Turkish Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Turkish Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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