Turkish Airlines Customer Service Issues

Good afternoon, my name is Jerry. I was on flight TK [redacted] on Monday, September 25, from Istanbul to New York City JFK airport. The flight was delayed over two hours due to technical difficulties. I would appreciate a call back to discuss the possibility of a refund or reimbursement for the ticket. My contact number is [redacted]. Thank you.

I am writing to request a refund for my family's missed flight due to misinformation from Turkish Airlines' ground staff at Istanbul airport. Our flight, TK [redacted] to Kayseri on September 28, [redacted], was delayed without proper updates on the gate change. Despite multiple inquiries, we were not informed until the last minute and were denied boarding as the gate was closed. Adding to our frustration, our checked baggage is now lost with no assistance from the staff at either airport. The lack of accountability and service has caused us financial loss and inconvenience beyond measure. I urge the airline to address this issue promptly by reviewing CCTV footage and providing the refund owed. As a lawyer, I am prepared to escalate this matter legally to seek justice for the mishandling by Turkish Airlines. The negligence displayed has marred our vacation and left us with additional expenses due to the airline's failures. I seek resolution and accountability for the distress caused by this situation.

On September 3rd, [redacted], I flew into IAH from Istanbul on Turkish Airlines, and unfortunately, my luggage did not arrive with me. I opened a case with Turkish Airlines under the number [redacted]. They mentioned that my baggage might be at IAH airport, but despite 27 days passing since it was reported missing, it has not been delivered to my home. The investigation is ongoing. I am seeking assistance in finding my luggage or obtaining contact information for Turkish Airlines staff at IAH Airport. Thank you. IG

Dear Sir, I have booked international tickets from DELHI to BERLIN and back. I flew from Delhi to Berlin on 08/09/[redacted]. Now, myself and one more passenger are returning to Delhi on 22nd November [redacted]. Unfortunately, due to unforeseen circumstances, I was unable to book the complimentary hotel stay and tour in Istanbul beforehand. I kindly ask for your assistance in arranging this service for our return on 22/23rd November [redacted] in Istanbul. Your attention to this matter is greatly appreciated. Best regards, A. Rakesh Kumar A. Neeraj PNR UTIW4J

Hello, My wife and I began our holiday by flying from Hamburg to Denpasar with layovers in Istanbul and Singapore. Our final flight was operated by Jetstar Asia, although we booked through Turkish Airlines. Both in Hamburg and Singapore, we were assured that our luggage would be automatically transferred to Denpasar without any issues. However, upon our arrival in Denpasar, our luggage was missing, and we could still track it at Terminal 1 in Singapore using our air tags. We promptly informed the lost and found service at Denpasar airport, but we have not received any updates yet, leaving us feeling anxious. Do you think we should also reach out to the customer service at Singapore airport for assistance? We are hoping for any help to restore some hope to our honeymoon.

Subject: Assistance Needed: Missing Baggage with Essential Items and Medication Dear Turkish Airlines Customer Service, I am reaching out concerning missing baggage that was not with me upon arrival at Bonn Airport. The bag carries crucial items, notably essential medication required for my child. Flight Details: Flight Numbers: TK0697 and TK1671 Departure Airport: HBE Arrival Airport: Istanbul Airport to Cologne/Bonn Date of Travel: 5/10/[redacted] As I arrived at Bonn Airport, I noticed that my checked-in baggage was not at the designated claim area. The missing bag consists of two large bags (one dark blue, the other blue with a white cover), along with two small bags (one orange, one brown), and a stroller. The tag numbers are: ELSAWI Haitham CGN-TK/[redacted]/05 IST-TK [redacted]/05 HBE/KH 05OCT Passenger Ticket Numbers: TK [redacted] TK [redacted] TK [redacted] TK [redacted] TK [redacted] The urgency of this situation stems from the essential medication for my child stored in the missing bag. Their well-being depends on these vital medications, making their immediate return crucial. This matter has also inconvenienced us, leaving us without necessary items or clothing for our stay, especially challenging with a young child with specific needs. I am seeking your swift assistance in locating and returning our missing baggage promptly. Any updates on the progress or a direct contact for further information would be appreciated. Thank you for your prompt attention to this matter, and I trust in Turkish Airlines' dedication to resolving this issue effectively. Sincerely, ELSAWI H.

Hello, I encountered severe issues with my recent Turkish Airlines flight. On October 1st, [redacted], my flight TK [redacted] scheduled for 08:35 from Samsun to Istanbul was delayed, causing me to miss my connecting flight TK1591 to Frankfurt at 11:40. Despite my request, the staff did not assist with getting me on the next evening flight to Frankfurt, resulting in a wait until the following morning for flight TK [redacted] at 08:00. Unfortunately, this flight was also delayed by 4 hours. These disruptions caused me to miss a full day of work for which I will not be compensated. I am seeking to claim my rights and receive compensation for the extensive delays. Best regards, E.D.

Our agency mistakenly issued 4 passenger tickets on Turkish Airlines instead of the intended 2. While 2 of the tickets are visible on the Turkish Airlines website for reservation confirmation, the other 2 cannot be found. These additional tickets were not voided, leading to extra charges when the customer checked their bank statement. We only intended to issue 2 tickets, 1 per person. How can we go about getting a refund for the 2 tickets that are not accessible for retrieval on the website?

I, passenger L.A., flew from Tel Aviv to Istanbul on October 10th bound for London. Upon arriving in Istanbul, I discovered the gate was closed. I was re-booked for TK7798 to STN the next morning, but later was switched to Pegasus PC [redacted] by an agent searching for an alternative flight on that day. When inquiring about my luggage, I was assured not to worry. Upon reaching London, my bags were missing. I am hopeful they will be delivered to me using the address tag on the large bag.

Hello, I have been attempting to receive a refund for the flights my wife and I booked back in [redacted] for nearly four years now due to COVID disruptions. I am frustrated by the lack of care or response from the Company. After reaching out to the CEO of Turkish Airlines, I was directed to the TK Helpdesk to create a ticket. Despite receiving auto-replies and an email, I am still struggling to communicate effectively. The ticket number is TK-[redacted], and if I do not receive a satisfactory resolution, there will be consequences. Despite previous attempts on Twitter and phone calls in [redacted], I have had no luck resolving this issue. Please review the attached screenshots for a detailed history of my communication attempts before responding. Customer service should aim to resolve issues, not ignore them. Your attention to this matter is crucial, and I hope for a prompt and thoughtful response to avoid escalation. Thank you, Afzal.

Subject: Lost Property on Flight TK1630 on October 12th To the Istanbul Lost Baggage Department, I am reaching out in regards to my lost black nylon purse that I believe I left on Flight TK1630 from Munich to Istanbul on the 12th of October. The purse contained my wallet and cell phone, and I am hopeful that it was turned in to Turkish Airlines' lost luggage or lost and found department. Currently, I am aboard the Norwegian Cruise ship "Gem" until October 22nd. I kindly request your assistance in confirming if my purse has been found so that I may provide an address for its safe return. I am willing to cover any administration charges incurred. Please contact Marie O'Leary-Woods through my daughter, Tara Korn, in Canada. I have been attempting to reach out without success. Thank you for your attention to this matter. Sincerely, Marie O'Leary-Woods

My mother-in-law, Lidiia Osypova, bought a ticket to Moscow airport VKO. She traveled alone and only speaks Russian. In Istanbul, they said she couldn't board due to being Ukrainian and needing to pass through Russia to go home. Her luggage was lost, supposedly sent to Moscow but brought back to Istanbul. We arranged for her to fly with another airline to Moscow. Now she urgently needs her bag with medications and clothes. She departed from MIA on 16/10/[redacted] with a layover in Istanbul. The case number is [redacted]. The bag's Turkish Air number is TK [redacted]. Please locate the bag and send it to Moscow. Contact me at [redacted] or [redacted]. Thank you, Nataliya Dove, Lidiia Osypova's daughter.

Today, on 18/10/[redacted], I experienced an issue with Turkish Airlines. While two pieces of my luggage arrived on time at 10 am, one with the ticket number TK326484 was missing. I was instructed to return at 2 pm to collect it. Upon my return, I had to wait for a supervisor named Daniel after the initial staff member was unable to help due to other duties. This process caused significant delays, resulting in me missing my intended transportation at 11 am and having to adjust my plans to a 4:10 pm coach. Despite my persistent explanations, the supervisor insisted that my luggage would be available for collection by 4 pm, adding to the extensive waiting period. Eventually, at 3:15 pm, assistance was provided to retrieve my missing bag. As a result of these delays, my arrival time was pushed back from 4:40 pm to 10 pm via the National Express coach. I am disappointed by the level of service received from Turkish Airlines and hope for appropriate compensation for the inconvenience caused. Kind regards, Wagdi Ahmed

On the 27th of October [redacted], I had a flight from Istanbul to Basel at 7:50 in the morning, TK-[redacted]. When boarding the plane, a lady representing Turkish Airlines rudely and categorically stated that she would not let me board. She mentioned that I did not have a European Union passport. Despite showing her my foreign passport (from the country of my residence) and EU residency permit, she did not respond, closed the door in my face, and left me in the middle of the airport in a dreadful emotional state. I am still stressed by the incident. She did not communicate with me, did not explain, and left me in a vulgar manner. I demand to know her full name and position, receive an apology from the airline, hold her accountable, and seek compensation for the distress caused. I was given another ticket at 16:20, but I had to wait the whole day in discomfort at the airport. The flight was delayed, and the whole journey was terrible with stormy weather and erratic maneuvers. I hope for your understanding and to avoid legal action.

Dear Sir/Madam, I have a journey booked for November 4th, [redacted], with Indigo from Dublin to New Delhi (operated by Turkish Airlines) with the following flights: Flight 6E-[redacted] from Dublin to Istanbul, Economy Flight 6E-12 from Istanbul to New Delhi, Economy Airline PNR: GPSCFC Ticket No: [redacted][redacted] I have some queries regarding my booking: 1. What is the weight allowance for check-in baggage per passenger? 2. How many bags are allowed as check-in baggage per passenger? 3. How much will it cost to carry an extra bag per passenger within the allowed limit? Looking forward to your response.

Hello, I'm Iraj Abbasi. Yesterday, Turkish Airlines mistakenly stopped our flight. I submitted feedback to them, but I haven't received a response in 24 hours. Their customer service is also surprised by this lack of response. They advised me to wait as they are unsure why there has been no reply. Unfortunately, their website is experiencing issues, so I cannot submit feedback again. Please advise on what steps we can take next. Thank you.

Hello, I am Kevin Amadu Diallo. My booking number is T1668. The flight from Hamburg to Istanbul was delayed, causing me to miss my connection to Freetown. I am currently facing issues with the unfriendly service, poor communication, and lack of accommodation here in Istanbul. I was informed there are no available flights for tomorrow. I am requesting a refund from the airline due to this unacceptable experience. The lack of language skills among the staff, including English, Deutsch, and French, has made the situation even more difficult. I hope the airline can address these issues and provide me with a refund promptly. Thank you.

Hello, my name is Muhammad Tehseen with passport number AF[redacted]. I booked a trip through Aribba Tour to Santa Coloma for January. I paid [redacted] euros for the trip, but there was an error in my name caused by the agency agent. I contacted him to correct it, and he is asking for an additional 30 euros to change it. I asked my brother for the 30 euros because if I don't pay, he threatened to cancel the trip and I would lose [redacted] euros. I want to discuss with him to refund me the 30 euros. Thank you.

On December 20, [redacted], I flew with Turkish Airlines from Jomo Kenyatta International Airport to Nikola Tesla Airport in Belgrade, Serbia. My flight ticket number was [redacted][redacted]. Upon arrival, my baggage was missing. I reported the issue at the lost and found counter, but I have not received my baggage or any updates since. I have been attempting to contact Turkish Airlines customer service without success. My file reference number is BEGTK30992/20DEC23/1401GMT. I hope to hear from you regarding this matter. Thank you.

To Whom It May Concern at Turkish Airlines, I am writing to express my frustration with the poor service I encountered. On December 18, [redacted], I was not allowed to board my flight from Istanbul to Karachi as the staff did not return one of my passports. Despite asking to review CCTV footage, no assistance was given. The customer service counter also failed to provide a resolution, only offering an unreasonable alternative flight at a surcharge of $[redacted]. After hours of waiting with no support, even my 7-year-old daughter, a heart patient, was neglected. We were left to book a flight with another airline at a much lower cost and were told our luggage would be transferred internally. Upon landing in Karachi, no luggage was waiting. It took 13 days to receive it in three installments, causing significant disruption to my holiday. I was marked as a no-show on my ticket, resulting in unwarranted charges. I urge you to waive this fee and allow me to re-book without penalties promptly. Your prompt attention and resolution are expected. I trust you will address this matter satisfactorily and restore my faith in your airline. Thank you. Syed Shayan Hussain