Turkish Airlines Customer FAQ

Top Answers & How-to Guides

What is Turkish Airlines's Phone Number?

The question we are asked most often is about how to talk to Turkish Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to provide proof of a negative COVID-19 test to travel with Turkish Airlines?

Yes, passengers are required to provide proof of a negative COVID-19 test to travel with Turkish Airlines. As a precautionary measure,...
Ask any question you have about Turkish Airlines customer service, get an answer now.

Recent Turkish Airlines Customer Questions

I'm trying to get a refund on my flight because I had to spend a night in Istanbul because they closed the gate on my transfer

We're sorry to hear about this inconvenience. To request a refund for circumstances related to a missed connection or unexpected overnight stay, please refer back to your booking and submit a refund request. You'll need to provide the details of your situation, including the fact that your gate was closed, resulting in you missing your connection and having to stay overnight in Istanbul. It's important to note that granting a refund is not guaranteed and is subject to the terms and conditions of your ticket purchase as well as any Turkish Airlines policies applicable to your situation.
Asked May 22, 2024 4:05 PM

I am not able to change date of my already booked ticket to the US. I am following the procedure, but that's of no help. What should be done?

It seems that you're experiencing some challenges when trying to change the date of your flight. Firstly, make sure you are logged in to your account on the Turkish Airlines website. Once logged in, visit your 'Bookings' section, select the relevant booking, and click on the 'Change Flight' option. If your ticket is eligible for changes, a calendar will appear for you to select your new desired date. All changes are subject to fare differences and change fees. If you continue to face difficulties, it may be due to restrictions based on the fare conditions of your ticket, or because of limited seat availability. In such a case, we recommend contacting Turkish Airlines directly for assistance.
Asked Mar 26, 2024 7:40 AM

Good morning. My booking is confirmed for the 6th April from US to Sierra Leone. Is it possible to change to 13th April?

Yes, it is generally possible to change your flight date with Turkish Airlines. However, it is subject to the airline's ticket rules and availability of seats on the desired date. There might be additional charges associated with it depending on your fare conditions. We recommend logging into your booking through the Turkish Airlines website or app, where you can view, modify, or manage your reservation details.
Asked Mar 18, 2024 1:54 PM

Book flights with stay in Istanbul

Indeed, Turkish Airlines offers a "TourIstanbul" program where passengers with layovers of 6-24 hours in Istanbul can take a free tour of the city organized by the airline. This is a fantastic opportunity to see Istanbul's stunning sights between flights. You can book your flights directly via the Turkish Airlines website or call center, ensuring to select a transit flight option that allows for a layover in Istanbul for an adequate amount of time. Once you've arrived at Istanbul Airport, just head to the Hotel Desk located in the International Arrivals Terminal before your tour's scheduled departure time if you wish to participate.
Asked Feb 28, 2024 9:32 PM

Help me with my Turkish Airlines customer service issue


What Are the Baggage Fees with Turkish Airlines?

Turkish Airlines has a baggage allowance policy that allows passengers to check a certain number of bags for free, as long as the weight...

What is the baggage allowance for infants on Turkish Airlines?

Infants traveling with Turkish Airlines have specific baggage allowances. For infants not occupying a seat, an allowance of 10 kg (22...

What is the maximum weight and dimensions allowed for checked baggage?

The maximum weight and dimensions allowed for checked baggage on Turkish Airlines vary depending on the travel class and route. For...

Can I take a stroller or a car seat on board?

Yes, Turkish Airlines allows passengers to bring strollers and car seats on board. Passengers traveling with infants or young children...

Booking Changes

How Do I Change the Seat Class of My Booking with Turkish Airlines?

To change your seat class on a previously booked Turkish Airlines flight reservation, visit the Turkish Airlines website. Click the...

How Do I Cancel or Change My Flight on Turkish Airlines?

Here's some helpful tips you can follow to cancel or change your flight reservation with Turkish Airlines.


How Do I Give Feedback About My Experience to Turkish Airlines?

If you have feedback whether positive or negative, Turkish Airlines always appreciates feedback from any of its customers.You can give...


Can I bring my pet on board with me?

Yes, Turkish Airlines allows passengers to bring their pets on board with them. However, this service is subject to certain conditions...

Travel Documents

Do I need a visa to travel with Turkish Airlines?

Yes, you may need a visa to travel with Turkish Airlines depending on your destination and nationality. Visa requirements vary from...

Do I need to provide proof of a negative COVID-19 test to travel with Turkish Airlines?

Yes, passengers are required to provide proof of a negative COVID-19 test to travel with Turkish Airlines. As a precautionary measure,...


What are the accepted forms of payment for booking flights?

Turkish Airlines accepts various forms of payment for booking flights. Customers can conveniently pay through major credit cards such...

Airport Procedures

How long before the flight should I arrive at the airport?

Passengers flying with Turkish Airlines are advised to arrive at the airport at least two hours prior to the scheduled departure time...

Loyalty Program

Is there a mileage loyalty program with Turkish Airlines?

Yes, Turkish Airlines offers a mileage loyalty program called Miles&Smiles. It is designed to reward frequent travelers with various...


What are the in-flight entertainment options available?

Turkish Airlines offers a diverse range of in-flight entertainment options to ensure a delightful journey for passengers. Our state-of-the-art...

Food on Board

Can I bring my own food on board?

Yes, passengers on Turkish Airlines are allowed to bring their own food on board. However, there are certain restrictions and guidelines...
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