Trustco Bank Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Trustco Bank?
Q:
Does Trustco Bank offer 24 hour customer service?
A:Not at this number; hours here are 9am-6pm EST. The least busy day is Thursday, and the most busy day is Monday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Trustco Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Trustco Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press or say anything
What are the hours and when should I call?
Trustco Bank operates the call center for this 800-670-4110 phone number 9am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 155 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Trustco Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trustco Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trustco Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Trustco Bank is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 155 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call Trustco Bank
In summation, the best day to call Trustco Bank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Trustco Bank staffs the call center well on Thursday.
Why Customers Call Trustco Bank
If you have time to do a bit of reading before you call Trustco Bank, we recommend you read over some of our problem-specific articles.
What is Trustco Bank's routing number?
Trustco Bank's routing number is a unique nine-digit number assigned to identify the bank in financial transactions. As the routing number provides a means to direct funds accurately, it is crucial to have this information for various transactions such as online banking, wire transfers, direct deposits, and bill payments. To obtain Trustco Bank's routing number, customers can find it printed on their checks. The routing number can usually be found at the bottom left corner of the check. Alternatively, customers can also visit the bank's website, contact customer service, or refer to the FAQ section for this essential information. Trustco Bank's routing number ensures the accurate and secure transfer of funds through various financial transactions.
What are Trustco Bank's hours of operation?
Trustco Bank's hours of operation vary depending on the branch location. However, most branches generally operate from Monday to Thursday between 9:00am and 3:00pm, Friday from 9:00am to 4:00pm, and Saturday from 9:00am to 12:00pm. These hours ensure convenient banking access during weekdays and limited availability on Saturdays, promoting flexibility for customers. However, it is crucial to note that specific hours may differ by branch or region, and some branches may also have extended or reduced hours. To obtain accurate and up-to-date information, customers can visit the bank's website, use its branch locator, or contact Trustco Bank directly through their customer service channels.
What is Trustco Bank's overdraft policy?
Trustco Bank's overdraft policy aims to provide customers with financial flexibility while ensuring responsible lending practices. When an account has insufficient funds, Trustco Bank may choose to pay overdrafts at its discretion. Eligible customers can opt-in for overdraft protection, linking their checking account to a savings or line of credit account. This option allows Trustco Bank to transfer funds automatically to cover overdrafts, saving customers potential fees. However, in the absence of overdraft protection or if customers exceed the available balance, Trustco Bank may decline transactions and charge an overdraft fee. To avoid fees, customers can monitor their account through online and mobile banking, sign up for balance alerts, and maintain an ample account balance.
Top Trustco Bank customer service problems
Click the link above to get answers to just about any Trustco Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Trustco Bank Customer Service Contacts
There are of course other ways to contact Trustco Bank customer service besides the phone. Below we list the best ones, by medium.
Trustco Bank Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Trustco Bank will reply our your email.
Trustco Bank Customer Help Desk / Web Support
As a last, sometimes only, resort- Trustco Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Trustco Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Trustco Bank agent. This phone number is Trustco Bank's best phone number because 930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-670-4110 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Trustco Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Trustco Bank has 1 phone number. It's not always clear what is the best way to talk to Trustco Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Trustco Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Trustco Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.