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Trustco Bank Customer FAQ

Top Answers & How-to Guides

What is Trustco Bank's Phone Number?

The question we are asked most often is about how to talk to Trustco Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I access my online banking account?

To access their online banking account with Trustco Bank, users should visit the official website and select the online banking...

What types of accounts does Trustco Bank offer?

Trustco Bank provides a range of account options, including personal checking and savings accounts, certificate of deposit...
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Recent Trustco Bank Customer Questions

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Online Banking Access

How can I access my online banking account?

To access their online banking account with Trustco Bank, users should visit the official website and select the online banking...
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Does Trustco Bank offer mobile banking services?

Trustco Bank indeed provides mobile banking services, allowing customers to manage accounts via smartphones or tablets. This...
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Account Information

What types of accounts does Trustco Bank offer?

Trustco Bank provides a range of account options, including personal checking and savings accounts, certificate of deposit...
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What are the requirements for opening a business account?

To open a business account at Trustco Bank, one must provide documentation verifying the business entity, personal...
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What is Trustco Bank's routing number?

Trustco Bank's routing number differs by state. For New York customers, it is typically 021300024, but accounts in other states...
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What are Trustco Bank's hours of operation?

Trustco Bank's hours vary by branch and day, usually from 9:00 AM to 4:00 or 5:00 PM on weekdays, with possible Saturday hours...
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What are the fees associated with different accounts at Trustco Bank?

Trustco Bank has various accounts, each with specific fees. Personal checking accounts may have no monthly fees if balance...
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How can I open an account online with Trustco Bank?

To open an account online with Trustco Bank, visit their official website to find information on various account types....
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Account Management

Can I transfer funds between Trustco Bank accounts?

Customers are able to transfer funds between their Trustco Bank accounts using various methods such as online banking, mobile...
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What is Trustco Bank's overdraft policy?

Trustco Bank allows customers to manage overdrafts through linked accounts or lines of credit, minimizing fees. While standard...
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Can I make international wire transfers with Trustco Bank?

Trustco Bank may not universally provide international wire transfer services, and it is advisable to confirm their specific...
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Does Trustco Bank provide any financial advice or planning services?

Trustco Bank mainly offers banking products like savings accounts and loans, but does not provide extensive financial planning...
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What is the process for disputing a charge on my account?

Disputing a charge with Trustco Bank involves reviewing account statements to identify errors, contacting customer service for...
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