Tricare Customer Service

Phone Number & Contact Info

Tricare's Best Phone Number

Toll-free·Calls Customer Service·Most popular Tricare number

How do I talk to a live human at Tricare?

A:Press 2, 0#, 3

Does Tricare offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Tricare Customer Phone Numbers

Continued Health Care Benefit Program

Toll-free · 24 hours, 7 days · Press 1, 5, 4, 0, 2 ·

Website Assistance

Toll-free · 24 hours, 7 days · Calling this Tricare number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tricare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, 0#, 3

What are the hours and when should I call?

Tricare operates the call center for this 877-874-2273 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 369 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tricare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tricare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tricare is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 369 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Tricare

In summation, the best day to call Tricare is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tricare staffs the call center well on Friday.

Why Customers Call Tricare

If you have time to do a bit of reading before you call Tricare, we recommend you read over some of our problem-specific articles.

What is Tricare?

Tricare is a comprehensive healthcare program that serves active duty service members, retirees, and their families. It is managed by the Department of Defense and provides medical coverage both within and outside the military healthcare system. Tricare offers several different plans, including Tricare Prime, Tricare Standard, and Tricare for Life. Tricare Prime is a managed care option with primary care providers and referrals for specialty care. Tricare Standard allows beneficiaries to select their own healthcare providers, including specialists, without needing a referral. Tricare for Life is available to individuals who are eligible for Medicare and provides supplemental coverage. Tricare ensures that eligible members have access to quality healthcare services, including doctor visits, hospital stays, prescription medications, and preventive care.

Who is eligible for Tricare?

Tricare is a healthcare program primarily designed for active-duty and retired members of the military, including their families. Eligibility extends to: 1. Active Duty Service Members: Those serving in the Army, Navy, Air Force, Marine Corps, Coast Guard, Space Force, and their Reserve components. 2. National Guard and Reserve Members: Including the Army National Guard, Army Reserve, Navy Reserve, Air National Guard, Air Force Reserve, Marine Corps Reserve, Coast Guard Reserve, and Space Force Reserve. 3. Retired Service Members: Those who served at least 20 years of active duty or qualified for retirement benefits. 4. Medal of Honor Recipients and their families. 5. Survivors: Unremarried former spouses, unmarried children, and adult children with disabilities of deceased active duty or retired service members. 6. Certain Former Spouses: Under the 20/20/20 rule, former spouses of service members who were married to them for at least 20 years, while the service member served for at least 20 years. It's important to review detailed eligibility requirements and any exceptions on the official Tricare website for specific situations.

What is the cost of Tricare coverage?

The cost of Tricare coverage varies depending on the plan you choose and your eligibility category. Tricare offers several different plans, including Tricare Prime, Tricare Select, and Tricare For Life, each with its own costs. Tricare Prime typically requires an annual enrollment fee, and copayments may be applicable for some services. Tricare Select involves a monthly premium, deductibles, and cost-sharing for covered services. Tricare For Life is available to eligible beneficiaries with Medicare Part A and B, and generally incurs no additional cost beyond the Medicare premiums. Active-duty service members usually do not pay premiums for Tricare coverage. It's important to review the specific costs associated with each plan and your eligibility category to determine the most suitable and affordable option for you and your family.

Top Tricare customer service problems

Click the link above to get answers to just about any Tricare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Tricare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tricare agent. This phone number is Tricare's best phone number because 2,214 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-874-2273 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Tricare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tricare has 3 phone numbers. It's not always clear what is the best way to talk to Tricare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tricare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tricare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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