Transperth Customer Service

Phone Number & Contact Info

Transperth's Best Phone Number

136213
Calls Customer Service·Most popular Transperth number
Q:

How do I talk to a live human at Transperth?

A:Do nothing, you'll get a human automatically.
Q:

Does Transperth offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Transperth phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Do nothing, you'll get a human automatically.

What are the hours and when should I call?

Transperth operates the call center for this 136213 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 16 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Transperth phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Transperth staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Transperth is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 16 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Transperth

In summation, the best day to call Transperth is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Transperth number, but it is also the day with the shortest hold times.

Why Customers Call Transperth

If you have time to do a bit of reading before you call Transperth, we recommend you read over some of our problem-specific articles.

What payment methods are accepted on Transperth?

Transperth accepts multiple payment methods for ticket purchases, ensuring convenience for passengers. You can use cash, credit cards, debit cards, SmartRider cards, or mobile payment services like Google Pay and Apple Pay. Cash can be used to buy tickets from ticket machines at train stations or on buses. Credit and debit cards can be used at ticket machines, staffed Transperth InfoCentres, or on buses where contactless payments are accepted. SmartRider cards are a reusable smart card that can be topped up with funds for use on buses, trains, and ferries. In addition, you can use your mobile phone with Google Pay or Apple Pay to tap on and off Transperth services. With these various options, Transperth ensures hassle-free and flexible payment methods for all commuters.

How often do Transperth trains/buses operate?

Transperth trains and buses operate at varying frequencies, depending on the time of day and the specific route. During peak hours, trains usually run every 8 to 15 minutes, while buses typically operate every 10 to 20 minutes. Outside peak periods, train frequencies are generally reduced to 15 to 30 minutes, and buses may run every 15 to 45 minutes. Some less-traveled train lines and bus routes may have longer gaps between services. Additionally, on weekends and holidays, frequencies may be further adjusted. It is advisable to check Transperth's official website or use their JourneyPlanner app for up-to-date information on specific timetables and service frequencies before planning your journey.

Can I take my bicycle on Transperth services?

Yes, you can take your bicycle on Transperth services. However, there are some restrictions and guidelines to follow. Bicycles are allowed on buses, trains, and ferries, but only during specific times. During weekdays, bicycles are not permitted on public transport during peak hours, typically from 7-9 am and 4-6 pm. However, during weekends, public holidays, and school holidays, you can bring your bicycle at any time. When boarding, you must use the designated areas and secure your bicycle properly to ensure the safety of other passengers. It's important to note that there is limited space available, and if the designated area is full, you may need to wait for the next service. Please respect this policy and be considerate of other passengers and the transit staff.

Top Transperth customer service problems

Click the link above to get answers to just about any Transperth customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Transperth Customer Service Contacts

There are of course other ways to contact Transperth customer service besides the phone. Below we list the best ones, by medium.

Transperth Customer Email Addresses

enquiries@transperth.wa.gov.au - Customer Service
Use this for feedback and complaints.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Transperth will reply our your email.

Conclusion and closing notes

This is Transperth's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Transperth agent. This phone number is Transperth's best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 136213 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Transperth first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Transperth has 1 phone number. It's not always clear what is the best way to talk to Transperth representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Transperth. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Transperth. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!