Total Wireless Customer Service

Phone Number & Contact Info

Total Wireless's Best Phone Number

866-663-3633
Toll-free·Calls Customer Service·Most popular Total Wireless number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Total Wireless?

A:Press 7 at the first menu, then follow the prompts. You can also use our free service that can talk to Total Wireless for you and report back.
Q:

Does Total Wireless offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11:45pm EST. The least busy day is Thursday, and the most busy day is Monday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Total Wireless below.

Let us call and talk to Total Wireless for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Total Wireless phone number to document the phone system.
Here is how our research team describes the way the Total Wireless phone system greets you: Thank you for calling Total by Verizon. This call may be recorded for quality assurance. We may need to collect some information from you. To refill your service, press 1. To activate your phone number, press 2. To add a line to your account, press 3. To change your phone number, press 4. For Technical Support, press 5. To purchase phones, SIM cards, or phone accessories, press 6. For anything else, press 7.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7 at the first menu, then follow the prompts.
Below are some clips we've found from Total Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Total by Verizon. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the total by verizon dot com home page. You also may be selected for a survey at the end of this call. To refill your service, press one. To activate your phone number, press two. To add a line to your account, press three."
Excerpt from a call with Total Wireless
Friday, January 5, 2024 11:37 PM

The first phone menu

"Thank you for calling Total by Verizon. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the total by verizon dot com home page. You also may be selected for a survey at the end of this call. Sorry. Your response was not Please try again.
To refill your service, press one.
To activate your phone number, press two.
To add a line to your account, press three.
To change your phone number, press four.
For technical support, press five.
To purchase phones, SIM cards, or phone accessories, press six."
Excerpt from a call with Total Wireless
Sunday, May 26, 2024 1:17 PM

After you press 5

"Okay. Let's get started. Please say the phone number you're calling about. If you don't have one, say I don't have one. No problem. What would you like to use to look up your information? You can say serial number, SIM number, or ticket number. If you don't have any of these, say, I don't have one. I will need your serial number, SIM number, or ticket number. If you do not have any of these, say other. Sorry. I didn't hear you.
For serial number, say serial number or press one.
For SIM number, say SIM number or press two."
Excerpt from a call with Total Wireless
Friday, April 5, 2024 5:51 PM

What are the hours and when should I call?

Total Wireless operates the call center for this 866-663-3633 phone number Mon-Fri 8am-11:45pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 234 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Total Wireless call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Total Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Total Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Total Wireless is Thursday. The most busy day to call is Monday, which averages 82% more phone calls by comparison. Again, this is based on a sample of 234 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Total Wireless

In summation, the best day to call Total Wireless is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Total Wireless staffs the call center well on Thursday.

Why Customers Call Total Wireless

If you have time to do a bit of reading before you call Total Wireless, we recommend you read over some of our problem-specific articles.

What is Total Wireless?

Total Wireless is a prepaid cellphone service provider that operates on the nation's largest and most reliable networks. It offers affordable and contract-free cellphone plans, allowing customers to bring their own devices or purchase new ones from Total Wireless. With a wide range of plans to choose from, customers can select one that suits their needs and budget, whether it's for unlimited talk and text or unlimited talk, text, and data. Total Wireless provides excellent network coverage and reliable service, ensuring that customers can stay connected wherever they are. Additionally, Total Wireless offers various promotions and discounts, making it an attractive option for those looking for a budget-friendly cellphone service provider.

How does Total Wireless work?

Total Wireless works on the principle of leveraging existing wireless networks to provide affordable and reliable cell phone service. As a Mobile Virtual Network Operator (MVNO), Total Wireless uses the infrastructure of major carriers like Verizon to offer coverage and network connectivity to its customers. This means that Total Wireless customers can enjoy the same network performance and coverage as the carrier they are piggybacking on. Total Wireless provides prepaid plans, which eliminate long-term contracts, credit checks, and the hassle of monthly bills. Customers can bring their own compatible phones or purchase a new device from Total Wireless. By offering no-contract, low-cost plans and reliable network performance, Total Wireless ensures that its customers can stay connected without breaking the bank.

What devices are compatible with Total Wireless?

Total Wireless is compatible with a wide range of devices. The network supports both GSM and CDMA technologies, making it compatible with most unlocked phones. This includes popular brands like Apple, Samsung, LG, and Motorola. If you currently own a device that is compatible with Verizon Wireless, chances are it will work seamlessly with Total Wireless. To ensure compatibility, you can check the device's compatibility on the Total Wireless website or bring it to a Total Wireless store. Total Wireless also offers a range of affordable smartphones for purchase directly from their website. With Total Wireless, you have the freedom to bring your own device or choose from their selection of compatible phones to enjoy their reliable and cost-effective wireless service.

Top Total Wireless customer service problems

Click the link above to get answers to just about any Total Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Total Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
No service: "My phone has no service, I can't call or text anyone."
- From a call lasting 10m 16s , May 29, 2024 3:15 PM
Autopay not working: "I want to put autopay on there, and you guys haven't been doing."
- From a call lasting 7m 58s , Apr 8, 2024 6:56 PM
Lost SIM card: "I lost my SIM card and now my phone won't work."
- From a call lasting 6m 35s , Mar 25, 2024 9:04 PM
Arranging phone return: "Is there any kind of way that I can have them come pick up the phone?"
- From a call lasting 9m 26s , Mar 18, 2024 4:38 PM
Mobile hotspot connectivity issue: "I've called four or five times about this already. It's my mobile hotspot. I have devices that connect to it, but it won't produce an Internet signal."
- From a call lasting 9m 53s , Mar 15, 2024 3:36 AM
Wi-Fi hotspot connection issue: "Every time I activate it, a device can connect to it, but it won't produce Internet signal."
- From a call lasting 11m 7s , Mar 14, 2024 10:56 PM
Troubleshooting mobile hotspot: "My mobile hotspot isn't working correctly, it's not producing an Internet connection."
- From a call lasting 18m 18s , Mar 14, 2024 12:39 AM
Seeking more options: "I'm looking for more options."
- From a call lasting 4m 13s , Mar 13, 2024 4:32 AM
Hotspot connection issue: "I just turned on my hotspot and I have a device that's connected to it, but it's not producing an Internet connection."
- From a call lasting 10m 51s , Mar 13, 2024 3:36 AM

More Total Wireless Customer Service Contacts

There are of course other ways to contact Total Wireless customer service besides the phone. Below we list the best ones, by medium.

Total Wireless Customer Help Desk / Web Support

totalwireless.com - Contact Us
Use this link to find customer service help through their website
As a last, sometimes only, resort- Total Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Total Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Total Wireless agent. This phone number is Total Wireless's best phone number because 6,924 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-663-3633 include Technical Support, Change Plan, Lost or Broken Phone, Account Access, Transfer Service and other customer service issues. Rather than trying to call Total Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Total Wireless has 1 phone number. It's not always clear what is the best way to talk to Total Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Total Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Total Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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