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Total Wireless Customer FAQ

Top Answers & How-to Guides

What is Total Wireless's Phone Number?

The question we are asked most often is about how to talk to Total Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I keep my current phone number when switching to Total Wireless?

Yes, users can keep their existing phone number when transitioning to Total Wireless through a process called number porting....

What is Total Wireless' refund and return policy?

Total Wireless has a return policy allowing customers to return devices within fourteen days of activation if they are in new...
Ask any question you have about Total Wireless customer service, get an answer now.

Recent Total Wireless Customer Questions

Lost my phone and need to take my number and swap it to my old phone

To swap your number to an old phone, you’ll need to have your old phone ready and ensure it is compatible with Total Wireless. Insert your Total Wireless SIM card from the lost phone into the old phone. If the old phone requires a new SIM card, you may need to request one. Make sure to activate the new SIM card if necessary, and follow any on-screen prompts. Your number should be transferred once activated.
Asked Sep 5, 2025 4:06 AM

Help me with my Total Wireless customer service issue

Service Overview

How does Total Wireless work?

Total Wireless functions as a mobile virtual network operator, renting network access to provide affordable services. Customers...

What network does Total Wireless use?

Total Wireless operates on the Verizon Wireless network, which offers broad coverage and dependable service. This network...

Is Total Wireless coverage available in my area?

Total Wireless provides extensive coverage throughout the United States. To check if a specific area has service, potential...

Can I use Total Wireless services while traveling internationally?

Total Wireless generally does not offer international roaming, so services may be unavailable abroad. Customers can utilize...

Account Management

Can I keep my current phone number when switching to Total Wireless?

Yes, users can keep their existing phone number when transitioning to Total Wireless through a process called number porting....

What is Total Wireless' refund and return policy?

Total Wireless has a return policy allowing customers to return devices within fourteen days of activation if they are in new...

What is the process for replacing a lost or stolen Total Wireless SIM card?

Total Wireless provides a simple process for replacing lost or stolen SIM cards via their official website. Customers need to...

How can I check my Total Wireless balance?

Total Wireless balance can be checked by logging into the official website, using the Total Wireless app, dialing a specific...

What are the activation steps for Total Wireless?

Activating Total Wireless service involves purchasing a SIM card and a compatible device, or selecting a preactivated phone....

Plans and Pricing

What are the available Total Wireless plans and pricing?

Total Wireless provides various plans tailored to individual and family needs, including limited and unlimited data options....

Does Total Wireless offer family plans?

Total Wireless does not have traditional family plans but allows customers to add multiple lines for better rates. Families can...

Can I switch my plan without losing my current services?

Total Wireless customers can usually change plans without losing existing services, as the new plan takes effect at the start...

Are there any data limits on Total Wireless plans?

Total Wireless provides various plans with differing data limits, including options for unlimited data and designated...

Device Compatibility

What devices are compatible with Total Wireless?

Total Wireless allows customers to use a variety of devices, including most GSM and CDMA unlocked smartphones compatible with...

Can I bring my own phone to Total Wireless?

It is possible to bring your own phone to Total Wireless, but it must be compatible with their network, which typically...
We look to the Total Wireless issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Total Wireless issues reported to GetHuman
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