Toledo Edison Company Customer Service

Phone Number & Contact Info

Toledo Edison Company's Best Phone Number

Toll-free·Calls Customer Service·Most popular Toledo Edison Company number

How do I talk to a live human at Toledo Edison Company?

A:Say "Operator" at each prompt.

Does Toledo Edison Company offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Toledo Edison Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator" at each prompt.
Below are some clips we've found from Toledo Edison Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Billing and account information. What's the ten digit phone number associated with your account?"
Excerpt from a call with Toledo Edison Company
Thursday, April 11, 2024 4:16 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Toledo Edison, a first energy company. Your call may be monitored or recorded for quality.
Hello. I'm your automated assistant.
Please tell me what you're calling about today. You can say things like outage, provide my meter reading, or I want to You've asked to speak with a representative, but first, I'll need to know the reason for your call."
Excerpt from a call with Toledo Edison Company
Thursday, April 11, 2024 4:16 PM

They may ask you to say or enter information

"I still didn't understand what you said. Reducing any background noise may help me.
Here are some additional topics I can help you with.
Remember, you can say the option out loud if you hear the one that matches your question."
Excerpt from a call with Toledo Edison Company
Wednesday, March 20, 2024 8:26 PM

What are the hours and when should I call?

Toledo Edison Company operates the call center for this 800-447-3333 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 155 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Toledo Edison Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Toledo Edison Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Toledo Edison Company is Monday. The most busy day to call is Friday, which averages 39% more phone calls by comparison. Again, this is based on a sample of 155 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Toledo Edison Company

In summation, the best day to call Toledo Edison Company is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Toledo Edison Company staffs the call center well on Monday.

Why Customers Call Toledo Edison Company

If you have time to do a bit of reading before you call Toledo Edison Company, we recommend you read over some of our problem-specific articles.

What is the Toledo Edison Company's service territory?

Toledo Edison Company's service territory encompasses the greater Toledo, Ohio area and surrounding communities. It serves both residential and commercial customers across a wide coverage area. This includes various towns, villages, and neighborhoods, providing reliable energy and power solutions to meet the needs of its customers. Toledo Edison has established an extensive network of infrastructure and power lines throughout its service territory to ensure efficient and uninterrupted service. As part of FirstEnergy Corp., Toledo Edison is committed to delivering high-quality electrical services, working diligently to improve and maintain the reliability of its distribution system. With a focus on customer satisfaction, Toledo Edison diligently serves its designated service territory, striving to meet the energy demands of the local community.

What services does Toledo Edison Company provide?

Toledo Edison Company offers a comprehensive range of services aimed at delivering reliable and affordable electricity to the communities it serves. Our primary service is generating and distributing electricity to residential, commercial, and industrial customers. We are committed to maintaining the integrity and stability of the power grid, ensuring uninterrupted power supply and maintaining high levels of customer satisfaction. Additionally, we offer various programs and services to assist customers in managing their energy usage effectively. These include energy efficiency programs, demand response initiatives, and assistance programs for low-income customers. We strive to enhance the overall energy experience for our customers through innovative solutions, exceptional customer service, and a strong focus on sustainability.

What are the payment options available?

Toledo Edison offers several convenient payment options for its customers. Firstly, you can make payments online through the company's secure website. This option allows you to easily manage your bills and make payments using your preferred method, whether it is a bank account or credit card. Another option is automatic bill payment, where the amount due is automatically deducted from your designated bank account every month. Customers can also pay by phone using a credit/debit card or electronic check, through the automated phone system or by speaking with a customer service representative. Moreover, Toledo Edison has various authorized payment agents located throughout the service area, enabling customers to make payments in person. Lastly, traditional methods like mailing a check or money order are also accepted. With an array of payment choices, Toledo Edison strives to provide customers with flexibility and convenience.

Top Toledo Edison Company customer service problems

Click the link above to get answers to just about any Toledo Edison Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Toledo Edison Company, and their purpose. Are any of these similar to the reason you are trying to call?
Payment assistance: "I received a shutoff notice and need help with payment assistance."
- From a call lasting 1m 48s , Apr 12, 2024 5:22 PM
Billing: "I have a question about my bill."
- From a call lasting 2m 24s , Apr 2, 2024 1:00 PM
Starting new service: "Start service."
- From a call lasting 1m 26s , Mar 22, 2024 10:04 PM
Paying bill: "Okay. It's paid."
- From a call lasting 7m 13s , Mar 20, 2024 8:26 PM
Check balance inquiry: "Wanna check out check and see if I have a balance."
- From a call lasting 1m 43s , Mar 14, 2024 9:22 PM
Report street light outage: "I'm calling about a streetlight that's been burned out for months, and I keep calling, and they say I'm next on the repair list, and it never happens."
- From a call lasting 7m , Feb 27, 2024 6:46 PM
Payment arrangement request: "I would like to set up a payment arrangement."
- From a call lasting 2m 56s , Jan 8, 2024 3:59 PM
Payment inquiry: "I need to pay my bill."
- From a call lasting 5m 17s , Jan 3, 2024 6:08 PM

More Toledo Edison Company Customer Service Contacts

There are of course other ways to contact Toledo Edison Company customer service besides the phone. Below we list the best ones, by medium.

Toledo Edison Company Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Toledo Edison Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Toledo Edison Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toledo Edison Company agent. This phone number is Toledo Edison Company's best phone number because 2,544 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-447-3333 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Toledo Edison Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Toledo Edison Company has 1 phone number. It's not always clear what is the best way to talk to Toledo Edison Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Toledo Edison Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Toledo Edison Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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