Updated

Timbuk2 Customer Service

Phone Number & Contact Info

Timbuk2's Best Phone Number

800-865-2513
Toll-free·Calls Customer Service·Most popular Timbuk2 number
Q:

How do I talk to a live human at Timbuk2?

A:Calling this Timbuk2 number should go right to a real human being
Q:

Does Timbuk2 offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm PST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Timbuk2 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Timbuk2 number should go right to a real human being
In fact, much of this information on this page is superfluous because this Timbuk2 phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Timbuk2 operates the call center for this 800-865-2513 phone number Mon-Fri 9am-5pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Timbuk2 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Timbuk2 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Timbuk2 is Friday. The most busy day to call is Monday. Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Timbuk2

In summation, the best day to call Timbuk2 is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Timbuk2 staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Timbuk2

If you have time to do a bit of reading before you call Timbuk2, we recommend you read over some of our problem-specific articles.

What is Timbuk2?

Timbuk2 is a well-known San Francisco-based company that designs and manufactures high-quality bags and products for urban living. Since its founding in 1989, Timbuk2 has been committed to creating functional and durable bags that are perfect for those constantly on the go. They offer a wide range of products including backpacks, messenger bags, travel bags, and accessories. Timbuk2 bags are known for their iconic three-panel design, customizable features, and use of premium materials. The company is dedicated to sustainability, using eco-friendly materials and implementing sustainable manufacturing practices. Timbuk2 also offers a lifetime warranty on their products, demonstrating their commitment to customer satisfaction. With their innovative designs and excellent craftsmanship, Timbuk2 has become a trusted brand for individuals looking for stylish and reliable bags for everyday use.

What is the return policy for Timbuk2?

Timbuk2 offers a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. To initiate the return process, you need to contact Timbuk2's customer service team, who will provide you with a return authorization number. The item must be in its original condition and include all original tags and packaging. Once your return is received and inspected, you will be issued a refund within a few business days. However, please note that personalized or customized items are non-refundable unless there is a manufacturing defect. Timbuk2 strives to ensure customer satisfaction and offers this straightforward return policy to make your shopping experience worry-free.

What is the warranty on Timbuk2 products?

Timbuk2 offers a lifetime warranty on all their products. This means that they guarantee their bags against defects in materials and workmanship for the lifetime of the product. If there is a manufacturing defect, Timbuk2 will either repair the item, replace it, or provide a store credit for the value of the product. Normal wear and tear, accidents, and misuse are not covered under the warranty. To make a warranty claim, customers need to provide a proof of purchase, description of the defect, and photos if necessary. Timbuk2's warranty is a testament to their commitment to producing high-quality, durable products that can withstand the test of time.

Top Timbuk2 customer service problems

Click the link above to get answers to just about any Timbuk2 customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Timbuk2 Customer Service Contacts

There are of course other ways to contact Timbuk2 customer service besides the phone. Below we list the best ones, by medium.

Timbuk2 Customer Service Live Chat

timbuk2.com - Customer Service
Click "Questions?" in the lower right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Timbuk2 provides this option.

Conclusion and closing notes

This is Timbuk2's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Timbuk2 agent. This phone number is Timbuk2's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-865-2513 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Timbuk2 first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Timbuk2 has 1 phone number. It's not always clear what is the best way to talk to Timbuk2 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Timbuk2. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Timbuk2. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Timbuk2 Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated