Timbuk2 Customer Service Issues

On November 29th, I ordered the Tuck Laptop Backpack (Nautical/Bixi). The company charged $39.99 to my credit card ending in [redacted] right away. Shortly after, I received an email stating my order was canceled due to 'fraudulent' reasons, which left me baffled as I followed all the steps correctly. I have tried contacting you via email multiple times but have not received any response. Please, address this situation promptly. I require assistance proving my identity, obtaining specific details regarding my order status, and if the order cannot be fulfilled, a refund of $39.99. I am in need of urgent help. Kindly respond to this message or guide me on how to engage in an online chat with your customer service. Thank you in advance.

I placed an order for the Tuck Laptop Backpack (Nautical/Bixi) on November 29th. The company charged $39.99 to my credit card ending in [redacted] when I made the purchase. Shortly after, I received an email stating that my order was cancelled due to suspected fraud. I have attempted to reach out to customer service via email multiple times but have not received a response. I am seeking assistance in verifying my identity, checking the status of my order, and understanding the process for a refund if the order will not be fulfilled. I kindly request a prompt reply or guidance on how to initiate an online chat with your team. Thank you for your help.

I messaged the suggested [redacted] number twice and received a generic response. I made a payment for two travel bags on December 2nd thinking they would arrive within 4-7 days as stated on the website. Unfortunately, by December 14th, the bags still hadn't arrived, causing my daughter to miss taking them on her trip. Even if there was a delay with UPS, the misleading shipping time caused inconvenience. If I had known, I would have opted for Amazon Prime with a guaranteed 2-day delivery. I wanted to give your company a chance, but in doing so, I missed the chance to make my daughter happy, under the impression from the advertised 4-7 days free shipping timeframe.