The United Illuminating Company Customer Service

Phone Number & Contact Info

The United Illuminating Company's Best Phone Number

800-722-5584
Toll-free·Calls Customer Service·Most popular The United Illuminating Company number
Q:

How do I talk to a live human at The United Illuminating Company?

A:Press 2 at the first menu, then Press 5, next Press 7, then Press 0 twice, then Press 7.
Q:

Does The United Illuminating Company offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 52 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this The United Illuminating Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then Press 5, next Press 7, then Press 0 twice, then Press 7.
Here is how our research team describes the way the The United Illuminating Company phone system greets you: If you are a customer and need help paying your bill, press 1. If you are calling for any other reason, press 2.
Below are some clips we've found from The United Illuminating Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling UI. Experiencing financial difficulties because of the pandemic? Ask us about payment assistant programs, including the Flex payment arrangement, or visit u I net dot com for more information. If you're a residential customer having trouble paying your energy bill, United Illuminating would like to work with you to find a solution. Press one for more information. You're calling for a different reason, press two."
Excerpt from a call with The United Illuminating Company
Tuesday, January 2, 2024 1:29 PM

The first phone menu

"Thank you for calling UI. Experiencing financial difficulties because of the pandemic? Ask us about payment system programs including the flexible payment arrangement. Or visit u I net dot com for more information. If you're a residential customer having trouble paying your energy bill, United Illuminating would like to work with you to find a solution.
Press one for more information.
If you're calling for a different reason, press two."
Excerpt from a call with The United Illuminating Company
Friday, May 31, 2024 3:12 PM

What are the hours and when should I call?

The United Illuminating Company operates the call center for this 800-722-5584 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The United Illuminating Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The United Illuminating Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call The United Illuminating Company is Tuesday. The most busy day to call is Friday, which averages 64% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call The United Illuminating Company

In summation, the best day to call The United Illuminating Company is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The United Illuminating Company staffs the call center well on Tuesday.

Why Customers Call The United Illuminating Company

If you have time to do a bit of reading before you call The United Illuminating Company, we recommend you read over some of our problem-specific articles.

What services does The United Illuminating Company provide?

The United Illuminating Company provides a range of essential services to its customers. As a leading electric utility, their primary service is delivering reliable and affordable electricity to homes and businesses in Connecticut. They ensure power distribution and maintain a secure electrical grid that powers the region. In addition, they offer various energy efficiency programs to help customers save energy and reduce utility costs. They provide innovative solutions like solar energy and electric vehicle charging options, promoting sustainability and a cleaner environment. The United Illuminating Company is dedicated to customer satisfaction and provides exceptional customer support, managing billing inquiries, outage reports, and energy-saving tips. Overall, they prioritize delivering quality electricity services while also focusing on promoting energy efficiency and customer well-being.

What are the contact details for The United Illuminating Company's offices?

The contact details for The United Illuminating Company's offices are conveniently located on their website's "Contact Us" page. For general inquiries and customer service, customers can reach the company via phone at (800) 722-5584 during regular business hours. Additionally, customers can visit the company's main office, which is situated at 180 Marsh Hill Road, Orange, CT 06477. The office operates from Monday to Friday, 8:00 am to 5:00 pm. For bill payment, customers can utilize the provided mailing address or pay in person at authorized payment locations. The company is dedicated to providing accessible and efficient communication channels to ensure excellent customer support and responsiveness.

What are the rates and pricing plans offered by The United Illuminating Company?

The United Illuminating Company offers a range of rates and pricing plans to meet the diverse needs of our customers. Our rates are designed to provide flexibility and affordability. We offer several residential pricing plans, including the standard service rate, time-of-use rates, and discounted rates for income-eligible customers. For businesses, we offer several options, such as small business rates, demand rates, and off-peak rates to help manage costs effectively. Our website provides detailed information about each pricing plan, including the specific rates and eligibility requirements. Customers can also contact our customer service department for personalized assistance in choosing the most suitable plan. At The United Illuminating Company, we strive to offer competitive rates and pricing plans to ensure customer satisfaction and meet the energy needs of our community.

Top The United Illuminating Company customer service problems

Click the link above to get answers to just about any The United Illuminating Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to The United Illuminating Company, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking field engineer contact: "I'm an electrical contractor trying to get in touch with the field engineer for the downtown area of Bridgeport for a coordination study."
- From a call lasting 10m 39s , May 31, 2024 3:12 PM

More The United Illuminating Company Customer Service Contacts

There are of course other ways to contact The United Illuminating Company customer service besides the phone. Below we list the best ones, by medium.

The United Illuminating Company Customer Service on X (formerly Twitter)

@UnitedIllum - Customer Service
Company Twitter handle
The United Illuminating Company, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

The United Illuminating Company Customer Help Desk / Web Support

uinet.com - Customer Service
Online customer service support
As a last, sometimes only, resort- The United Illuminating Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is The United Illuminating Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The United Illuminating Company agent. This phone number is The United Illuminating Company's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-722-5584 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call The United Illuminating Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, The United Illuminating Company has 1 phone number. It's not always clear what is the best way to talk to The United Illuminating Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for The United Illuminating Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The United Illuminating Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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