How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this The United Illuminating Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then Press 5, next Press 7, then Press 0 twice, then Press 7.
Here is how our research team describes the way the The United Illuminating Company phone system greets you: If you are a customer and need help paying your bill, press 1. If you are calling for any other reason, press 2.
Below are some clips we've found from The United Illuminating Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling UI.
Experiencing financial difficulties because of the pandemic?
Ask us about payment assistant programs, including the Flex payment arrangement, or visit u I net dot com for more information.
If you're a residential customer having trouble paying your energy bill, United Illuminating would like to work with you to find a solution.
Press one for more information.
You're calling for a different reason, press two."
Excerpt from a call with The United Illuminating Company
Tuesday, January 2, 2024 1:29 PM
The first phone menu
"Thank you for calling UI. Our office is closed at this time.
Please stay on the line to report an outage or to use our self help menus.
Experiencing financial difficulty because of the pandemic?
Ask us about payment assistant programs, including the flexible payment arrangement or visit u I net dot com for more information.
If you're calling to report an outage or a service emergency, press one.
For shutoff notifications, billing questions, or to make a payment, press two."
Excerpt from a call with The United Illuminating Company
Wednesday, March 20, 2024 9:15 AM
What are the hours and when should I call?
The United Illuminating Company operates the call center for this 800-722-5584 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The United Illuminating Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The United Illuminating Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The United Illuminating Company is Tuesday.The most busy day to call is Friday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call The United Illuminating Company is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The United Illuminating Company staffs the call center well on Tuesday.
More Ways to Contact The United Illuminating Company Customer Service
There are of course other ways to contact The United Illuminating Company customer service besides the phone. Below we list the best ones, by medium.
The United Illuminating Company, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- The United Illuminating Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is The United Illuminating Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The United Illuminating Company agent. This phone number is The United Illuminating Company's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-722-5584 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call The United Illuminating Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, The United Illuminating Company has 1 phone number. It's not always clear what is the best way to talk to The United Illuminating Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The United Illuminating Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The United Illuminating Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.