The United Illuminating Company Customer Service Issues

I'm seeking clarification on the unusually high bill I received for my condo despite it being unoccupied. Despite speaking to a representative who mentioned a spike in usage on Christmas, I find it hard to believe. My name is Susan D., residing at 90 Charlton Hill, Hamden, CT. You can reach me at [redacted]. Since our conversation, I've had brand new heating and air conditioning units installed, yet the bills remain consistently high. I look forward to receiving further information on this matter. Thank you.

I need assistance with my high monthly bill. I previously spoke to a representative who advised me to email a picture of my program acceptance to potentially reduce the bill. Living with five people in a one-bedroom place, the bill is a burden with other expenses to cover. My disconnect date is January 30th, and I am struggling to make ends meet. I am hoping to pay no more than $[redacted] and if possible, split the payments. The current amount is overwhelming given my financial situation. I have other financial obligations, and the income I receive is not sufficient to cover the utility bill for a one-bedroom space. I have heard of people paying $[redacted]-$[redacted], and I am seeking similar assistance. The contact number I used to apply differs from the one on my account.

My elderly father requires oxygen, and since the windstorm on Tuesday evening, we have been without power for over three days. It is frustrating not being able to reach a person for assistance from a large company like yours. It would be more helpful to have someone available for direct communication. My father, residing at 10 Round Hill Rd. in Trumbull, CT [redacted], is in need of access to his oxygen with no power for his equipment. Your understanding of the situation is appreciated.

I am located at 23 Brock St. in North Haven. After the recent tornado, a tree is leaning on the power lines connected to a transformer, obstructing the road and sidewalk. I have notified North Haven Public Works about the situation to have the tree removed. I worry that if the tree falls and damages the power line, it may cause the transformer to explode, leading to a power outage.

Hello, I am a previous customer. I found an error on my credit bureau statement. It indicates I owe $[redacted].00, while I have a remaining credit of $[redacted].00 in my account. I am unsure why this discrepancy exists, as I have paid my dues in full. I have not received any correspondence regarding this matter, except for my accreditation benefit letter. I am requesting assistance via email to help resolve this issue promptly, as it is affecting my credit report. Thank you for your prompt attention to this matter.