Are there any discounts available for low-income customers?

Illuminating Company offers several programs designed to assist low-income customers, who may be eligible for various discounts and financial assistance. One common program is the Percentage of Income Payment Plan, which allows qualified low-income customers to pay a percentage of their income towards their utility bills rather than a fixed rate. This helps make payments more manageable based on individual financial situations. Additionally, Illuminating Company may provide energy assistance grants through programs such as the Home Energy Assistance Program, or HEAP, which can help low-income households with their winter heating costs. Another option is the Emergency Home Energy Assistance Program, which is often available during extreme weather conditions when customers may be at a higher risk of service interruption. It is advisable for customers seeking more information about these discounts to visit the official Illuminating Company website. The site typically contains up-to-date details on available discounts, eligibility requirements, and any application processes that may be necessary to access these programs.