Illuminating Company Customer Service

Phone Number & Contact Info

Illuminating Company's Best Phone Number

800-589-3101
Toll-free·Calls Customer Service·Most popular Illuminating Company number
Q:

How do I talk to a live human at Illuminating Company?

A:Just keep repeating "Representative." Then say "something else." Next, just keep pressing 0, and you will be transferred to a representative.
Q:

Does Illuminating Company offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 22 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Illuminating Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just keep repeating "Representative." Then say "something else." Next, just keep pressing 0, and you will be transferred to a representative.
Here is how our research team describes the way the Illuminating Company phone system greets you: In a few words, tell me how I can help you today?
Below are some clips we've found from Illuminating Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the Illuminating Company, a FirstEnergy company. Your call may be monitored or recorded for quality. FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected. If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com. Please provide a phone number where you can be reached if a personal follow-up contact is needed. Thank you for your understanding."
Excerpt from a call with Illuminating Company
Tuesday, January 30, 2024 1:25 PM

They may need the phone number on your account

"What's the ten digit phone number associated with your account?"
Excerpt from a call with Illuminating Company
Thursday, April 4, 2024 4:14 PM

They may ask your reason for calling (instead of a menu)

"Welcome to the Illuminating Company, a first energy company. Your call may be monitored or recorded for quality. FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected. If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com. Please provide us a phone number where you can be reached if a personal follow-up contact is needed. Thank you for your understanding.
Hi. I'm your automated assistant.
In a few words, tell me how I can help you today."
Excerpt from a call with Illuminating Company
Friday, June 14, 2024 4:38 PM

They may ask you to say or enter information

"I still didn't understand what you said. Reducing any background noise may help me.
Here are some additional topics I can help you with.
Remember, you can say the option out loud if you hear the one that matches your question."
Excerpt from a call with Illuminating Company
Friday, June 14, 2024 4:38 PM

They may need to look up your account

"Make a payment. To do this, I'll need to look up your account."
Excerpt from a call with Illuminating Company
Thursday, April 4, 2024 4:14 PM

What are the hours and when should I call?

Illuminating Company operates the call center for this 800-589-3101 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Illuminating Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Illuminating Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Illuminating Company is Wednesday. The most busy day to call is Thursday, which averages 83% more phone calls by comparison. Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Illuminating Company

In summation, the best day to call Illuminating Company is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Illuminating Company staffs the call center well on Wednesday.

Why Customers Call Illuminating Company

If you have time to do a bit of reading before you call Illuminating Company, we recommend you read over some of our problem-specific articles.

What services does The United Illuminating Company provide?

The United Illuminating Company provides a range of essential services to its customers. As a leading electric utility, their primary service is delivering reliable and affordable electricity to homes and businesses in Connecticut. They ensure power distribution and maintain a secure electrical grid that powers the region. In addition, they offer various energy efficiency programs to help customers save energy and reduce utility costs. They provide innovative solutions like solar energy and electric vehicle charging options, promoting sustainability and a cleaner environment. The United Illuminating Company is dedicated to customer satisfaction and provides exceptional customer support, managing billing inquiries, outage reports, and energy-saving tips. Overall, they prioritize delivering quality electricity services while also focusing on promoting energy efficiency and customer well-being.

What are the contact details for The United Illuminating Company's offices?

The contact details for The United Illuminating Company's offices are conveniently located on their website's "Contact Us" page. For general inquiries and customer service, customers can reach the company via phone at (800) 722-5584 during regular business hours. Additionally, customers can visit the company's main office, which is situated at 180 Marsh Hill Road, Orange, CT 06477. The office operates from Monday to Friday, 8:00 am to 5:00 pm. For bill payment, customers can utilize the provided mailing address or pay in person at authorized payment locations. The company is dedicated to providing accessible and efficient communication channels to ensure excellent customer support and responsiveness.

What are the rates and pricing plans offered by The United Illuminating Company?

The United Illuminating Company offers a range of rates and pricing plans to meet the diverse needs of our customers. Our rates are designed to provide flexibility and affordability. We offer several residential pricing plans, including the standard service rate, time-of-use rates, and discounted rates for income-eligible customers. For businesses, we offer several options, such as small business rates, demand rates, and off-peak rates to help manage costs effectively. Our website provides detailed information about each pricing plan, including the specific rates and eligibility requirements. Customers can also contact our customer service department for personalized assistance in choosing the most suitable plan. At The United Illuminating Company, we strive to offer competitive rates and pricing plans to ensure customer satisfaction and meet the energy needs of our community.

Top Illuminating Company customer service problems

Click the link above to get answers to just about any Illuminating Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Illuminating Company, and their purpose. Are any of these similar to the reason you are trying to call?
No specific purpose: "Okay."
- From a call lasting 5m 28s , Jun 18, 2024 7:09 PM
Payment issue with account: "What I want to ask is if I can split that four hundred and forty five dollar bill."
- From a call lasting 52m 20s , Jun 11, 2024 3:07 PM
Reporting outage: "Hi, I'm calling to report an outage at my address in Olmsted Township, Ohio."
- From a call lasting 4m 30s , Apr 1, 2024 8:13 PM
Assistance with activation: "I need help activating my account."
- From a call lasting 2m 51s , Apr 1, 2024 2:59 PM
Power outage inquiry: "I'm afraid of a complete loss of power, and I know that because of my bill they reconnected my services until the eleventh until I go to PIP."
- From a call lasting 6m 49s , Mar 26, 2024 12:50 PM
Payment via phone number: "I wanna make a payment. Use my phone number."
- From a call lasting 2m 11s , Mar 25, 2024 6:51 PM
Payment confirmation, cancellation: "Confirm payment. Cancel. Cancel."
- From a call lasting 1m 36s , Mar 22, 2024 6:11 PM
Making payment: "Pick a payment."
- From a call lasting 4m 20s , Mar 21, 2024 6:55 PM
Make payment: "I need to make a payment on my account."
- From a call lasting 56s , Mar 18, 2024 7:09 PM
Making payment: "I want to make a payment."
- From a call lasting 5m 4s , Mar 4, 2024 5:16 PM

More Illuminating Company Customer Service Contacts

There are of course other ways to contact Illuminating Company customer service besides the phone. Below we list the best ones, by medium.

Illuminating Company Customer Service on X (formerly Twitter)

twitter.com/firstenergycorp - Customer Service
Use the link to connect with customer service through Twitter
Illuminating Company, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Illuminating Company Customer Help Desk / Web Support

firstenergycorp.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Illuminating Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Illuminating Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Illuminating Company agent. This phone number is Illuminating Company's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-589-3101 include Setup Service, Change Services, Cancel My Services, Meter Reading, Complaint and other customer service issues. Rather than trying to call Illuminating Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Illuminating Company has 1 phone number. It's not always clear what is the best way to talk to Illuminating Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Illuminating Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Illuminating Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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