Updated

Telkom Customer Service

Phone Number & Contact Info

Telkom's Best Phone Number

10210
Calls Customer Service·Most popular Telkom number
Q:

How do I talk to a live human at Telkom?

A:This number is for ADSL/broadband support only. Press # (hash/pound) until you hear that you have made an invalid selection. You will be transferred to an operator
Q:

Does Telkom offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Telkom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This number is for ADSL/broadband support only. Press # (hash/pound) until you hear that you have made an invalid selection. You will be transferred to an operator

What are the hours and when should I call?

Telkom operates the call center for this 10210 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 717 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telkom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telkom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Telkom is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 717 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Telkom

In summation, the best day to call Telkom is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Telkom staffs the call center well on Thursday.

Why Customers Call Telkom

If you have time to do a bit of reading before you call Telkom, we recommend you read over some of our problem-specific articles.

What services does Telkom provide?

Telkom provides a range of services to meet the diverse communication needs of customers. We offer reliable fixed-line phone connections, enabling clear voice calls and access to essential telecommunication services. Additionally, we provide high-speed internet connections through various broadband options like DSL, fiber, and wireless connectivity, ensuring fast and seamless online experiences. Telkom also delivers comprehensive data solutions, such as dedicated lines, MPLS technology, and virtual private networks tailored for business requirements. Our digital television service, Telkom TV, offers a wide range of entertainment channels and on-demand content for an immersive viewing experience. Moreover, Telkom provides mobile services including voice and data plans, mobile internet, and value-added services like mobile banking and entertainment apps. With our comprehensive suite of services, Telkom aims to cater to all your communication needs efficiently and effectively.

What are the international call rates for Telkom?

Telkom offers competitive international call rates to connect customers with their loved ones worldwide. Our international call rates are determined by the country you are calling and the duration of the call. To check the specific rates for a particular country, we recommend accessing our website and navigating to the International Call Rates section. You can also find this information by logging into your Telkom account or by contacting our customer support team. Telkom strives to provide affordable and transparent rates to ensure that staying connected globally is convenient and cost-effective for our valued customers. Start making international calls with Telkom today and enjoy our affordable rates without compromising on quality.

What are the available internet plans offered by Telkom?

Telkom offers a variety of internet plans to suit different needs. These plans range from basic, affordable options to high-speed, unlimited data packages. The options include ADSL, VDSL, fiber, and LTE plans. ADSL plans provide a stable connection with various speed options, suitable for light internet usage. VDSL offers faster speeds and improved performance for browsing, streaming, and gaming. Fiber plans provide even higher speeds, perfect for heavy internet usage and multiple devices. Telkom also offers LTE plans, which offer wireless connectivity to areas where fixed-line connections are not available. These plans come with different data caps to cater to varying usage requirements. Customers can choose the plan that best fits their needs and budget, ensuring they have a reliable and fast internet connection.

Top Telkom customer service problems

Click the link above to get answers to just about any Telkom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Telkom Customer Service Contacts

There are of course other ways to contact Telkom customer service besides the phone. Below we list the best ones, by medium.

Telkom Customer Help Desk / Web Support

telkom.co.za - Customer Service
Online customer service support
As a last, sometimes only, resort- Telkom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Telkom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telkom agent. This phone number is Telkom's best phone number because 4,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 10210 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Telkom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Telkom has 1 phone number. It's not always clear what is the best way to talk to Telkom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Telkom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Telkom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated