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Telkom Customer FAQ

Top Answers & How-to Guides

What is Telkom's Phone Number?

The question we are asked most often is about how to talk to Telkom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Telkom customer service, get an answer now.

Recent Telkom Customer Questions

How do I call Telkom customer service from over seas

To call Telkom customer service from overseas, you can use the international dialing format. Dial your country's exit code, followed by South Africa's country code (+27), and then the local number omitting the leading zero. For the most up-to-date contact information, including specific customer service numbers, please refer to the link on this page.
Asked Jul 25, 2025 4:32 PM

How do I cancel my telkom contract from overseas?

To cancel your Telkom contract from overseas, you will need to follow the specific cancellation process outlined by Telkom. This typically involves reaching out to their customer service through the available channels from abroad. For the most up-to-date contact information, please refer to the link on this page.
Asked Jul 18, 2025 7:42 AM

MY ACCOUNT HAS BEEN SUSPENDED HOW DO I RECONNECT

To reconnect your suspended account, you'll need to follow the account reinstatement process as outlined by Telkom. Typically, this may involve paying any outstanding balances or resolving any issues related to your account. Always check your account status and follow the specific instructions provided by Telkom to restore your services.
Asked May 7, 2025 1:25 PM

how do i blacklist my device as its stolen

To blacklist your device as stolen, you need to report it to Telkom's customer service. They will assist you in blacklisting the device to prevent unauthorized use. There is a link to the most up-to-date contact information right here on this page.
Asked Mar 27, 2025 11:38 AM

HOW DO i CANCEL MY CONTRACT FROM OVERSEAS

To cancel your contract from overseas, you need to follow the specific cancellation procedures provided in your contract. Typically, this involves submitting a cancellation request through the designated channels. There may be specific forms or documentation required to complete the process. For the latest instructions, refer to the details on this page related to contract cancellations.
Asked Mar 5, 2025 5:17 AM

Help me with my Telkom customer service issue

Billing and Usage

Can I check my Telkom bill online?

Customers can view their Telkom bills online by logging into their account on the official website. Once logged in, they can...

What is the procedure for disputing a Telkom charge?

To dispute a charge from Telkom, gather related documents like invoices and statements, then review their billing terms. Submit...

How do I change my Telkom billing method?

To modify the billing method for a Telkom account, users should log in to the online portal or app and find the appropriate...

How can I check the usage of my Telkom data plan?

To monitor your Telkom data plan usage, you can log into your Telkom online account or use the Telkom mobile app, which lets...

What are the fees for exceeding my data limit with Telkom?

The fees for exceeding a data limit with Telkom depend on the specific plan. Customers may face reduced speeds or have the...

What is the procedure for disputing a Telkom charge?

To dispute a charge from Telkom, gather related documents like invoices and statements, then review their billing terms. Submit...

How do I change my Telkom billing method?

To modify the billing method for a Telkom account, users should log in to the online portal or app and find the appropriate...

How can I check the usage of my Telkom data plan?

To monitor your Telkom data plan usage, you can log into your Telkom online account or use the Telkom mobile app, which lets...

What are the fees for exceeding my data limit with Telkom?

The fees for exceeding a data limit with Telkom depend on the specific plan. Customers may face reduced speeds or have the...

Service Plans

What are the available internet plans offered by Telkom?

Telkom provides various internet plans, including ADSL and fiber for fixed-line broadband, with different speeds for diverse...

Are there any data usage caps on Telkom plans?

Telkom's plans vary regarding data usage caps, as most have specific limits. Reaching these limits may incur extra charges or...

Are there family or shared plans available with Telkom?

Telkom provides various family and shared plan options that enable multiple users to collectively manage mobile services,...

Can I change my Telkom service plan at any time?

Customers can usually modify their Telkom service plans, but specific terms might apply. Upgrades or downgrades are often...

How often can I change my Telkom internet plan?

Customers may change their Telkom internet plan usually once a month, especially under month-to-month contracts. Those on...

Are there family or shared plans available with Telkom?

Telkom provides various family and shared plan options that enable multiple users to collectively manage mobile services,...

Can I change my Telkom service plan at any time?

Customers can usually modify their Telkom service plans, but specific terms might apply. Upgrades or downgrades are often...

How often can I change my Telkom internet plan?

Customers may change their Telkom internet plan usually once a month, especially under month-to-month contracts. Those on...

Moving and Transfers

Can I transfer my Telkom services to a new address?

Yes, transferring Telkom services to a new address is possible by notifying them and providing necessary details about the new...

Are there any loyalty programs for long-term Telkom customers?

Telkom provides a variety of loyalty programs designed to reward long-term customers with benefits like discounts, special...

Are there any loyalty programs for long-term Telkom customers?

Telkom provides a variety of loyalty programs designed to reward long-term customers with benefits like discounts, special...

Promotions and Features

What are the international call rates for Telkom?

Telkom's international call rates vary based on the destination and the service used, with different charges for landline and...

What are the available add-on features for Telkom services?

Telkom provides various add-on features to enhance its services, such as data bundles for broadband users needing more data,...

What should I do if my internet speed is slower than expected?

To address slow internet speeds with Telkom, users should start by conducting a speed test to determine actual performance....

Are there any promotions available for new customers?

Telkom frequently offers various promotions for new customers, including discounts on service plans and bundled packages. To...

What should I do if my internet speed is slower than expected?

To address slow internet speeds with Telkom, users should start by conducting a speed test to determine actual performance....

Are there any promotions available for new customers?

Telkom frequently offers various promotions for new customers, including discounts on service plans and bundled packages. To...
We look to the Telkom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telkom issues reported to GetHuman

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