TOMS Customer Service

Phone Number & Contact Info

TOMS's Best Phone Number

Toll-free·Calls Customer Service·Most popular TOMS number

How do I talk to a live human at TOMS?

A:Press 1

Does TOMS offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm PST. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

TOMS Customer Phone Numbers

Corporate Offices

Mon-Fri 8am-5pm PST · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TOMS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from TOMS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Tom's. In order for our team to better assist you, please listen to the following options. If you need help placing an order, please press one. If you need help with an existing order, press two. If you need help with a return Toms is in business to improve lives. This mission has been at the heart of who we are since our start in two thousand and six. Merging profit and purpose, we reimagine a new way of doing business."
Excerpt from a call with TOMS
Tuesday, February 13, 2024 7:24 PM

What are the hours and when should I call?

TOMS operates the call center for this 800-975-8667 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 442 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TOMS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TOMS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TOMS is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 442 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call TOMS

In summation, the best day to call TOMS is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TOMS staffs the call center well on Friday.

Why Customers Call TOMS

If you have time to do a bit of reading before you call TOMS, we recommend you read over some of our problem-specific articles.

Are TOMS shoes true to size?

Yes, TOMS shoes generally run true to size. However, it is important to note that sizing can vary slightly between different shoe styles, so it is always recommended to refer to the specific sizing information provided on each product page. Some customers with wider feet may find certain TOMS styles to be a bit snug, and in such cases, it is advisable to opt for a half size up to ensure a comfortable fit. Additionally, TOMS offers a range of shoe widths, including options for narrow and wide feet, allowing customers to find the perfect fit. If you are unsure about your size, TOMS provides a helpful sizing guide with instructions on how to measure your feet accurately to determine the appropriate size for your desired style.

What is the TOMS One for One program?

The TOMS One for One program is a unique initiative that aims to improve lives through a simple but powerful idea. For every product purchased, TOMS donates a pair of shoes, glasses, or provides clean water, safe birth kits, or solar lights to someone in need. This program was launched in 2006, when TOMS founder Blake Mycoskie witnessed the challenging lives of children without shoes during a trip to Argentina. Inspired to make a difference, he created TOMS with the belief that a better tomorrow could be achieved through consumer choices. Since then, millions of shoes, glasses, and various other resources have been given, bringing hope and improving the well-being of communities worldwide. TOMS One for One program empowers consumers to participate in a positive social change that addresses fundamental needs, making it a powerful tool for creating a better world.

Can I buy TOMS products in stores?

Yes, TOMS products are available for purchase in various retail stores worldwide. TOMS has a widespread presence, and their products can be found in numerous authorized retailers. From independent boutiques to larger department stores, you can find a wide selection of TOMS shoes, eyewear, and apparel in physical stores. TOMS also has its own retail stores in certain locations, where you can explore the full range of their products and experience the brand firsthand. Additionally, TOMS products are available for purchase online through their official website, ensuring accessibility and convenience for customers. Whether you prefer the convenience of online shopping or the hands-on experience of in-store browsing, TOMS offers both options for acquiring their products.

Top TOMS customer service problems

Click the link above to get answers to just about any TOMS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More TOMS Customer Service Contacts

There are of course other ways to contact TOMS customer service besides the phone. Below we list the best ones, by medium.

TOMS Customer Help Desk / Web Support

toms.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- TOMS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TOMS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TOMS agent. This phone number is TOMS's best phone number because 2,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-975-8667 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call TOMS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TOMS has 2 phone numbers. It's not always clear what is the best way to talk to TOMS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TOMS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TOMS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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