TOMS Customer FAQ
Top Answers & How-to Guides
What is TOMS's Phone Number?
The question we are asked most often is about how to talk to TOMS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about TOMS customer service, get an answer now.
Order Tracking
How Do I Track My TOMS Order?
When tracking your order on Toms, you need your order confirmation email. The email contains a tracking link and order number. If you...
Shipping
How long does shipping take?
Shipping times for TOMS vary depending on the shipping method selected and the destination. Standard shipping within the United States...
Returns
What is your return policy?
Our return policy at TOMS is designed to provide a hassle-free experience for our customers. We understand that sometimes items may...
Payment Methods
What payment methods do you accept?
At TOMS, we offer a variety of convenient payment methods to ensure a seamless shopping experience. You can easily complete your purchase...
Sizing
Are TOMS shoes true to size?
Yes, TOMS shoes generally run true to size. However, it is important to note that sizing can vary slightly between different shoe styles,...
Help me with my TOMS customer service issue
Ask any question you have about TOMS customer service. We will do our best to get you answers right away.
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