TOMS Customer Service

Answers to Common Problems

Use TOMS's Phone Number

TOMS's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about TOMS.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for TOMS.
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Click below to show 4 more questions, answers, and complete guides to common TOMS customer support problems.

Recent reasons customers contacted TOMS:

Ladies size *.* us black glitter*T*N *M* Edmonton Alberta Canada**** *** ****
I need to purchase new shoe strings for my black desert wedges shoes. Where can I find these
I haven't received my parcel I ordered two weeks ago
I ordered shoes dated June *, **** and until now I haven't receive yet any information...
I purchased a pair of the mens Hawthorne "waterproof" boot and have had them completely...
I have sent three separate complaints to TOMS via their website regarding an issue with...
So I had placed an order through the website and I also paid for it to be shipped overn...
I placed an order on **-*-****. It’s on my visa account and I’ve spoke to them regardin...
Hello I'm very frustrated I have tried twice to complete my cart. I actually started m...
I ordered * pairs of shoes on cyber Monday. We received two pairs of shoes but there wa...
Order * ---- *************Placed an order a week and half back, was supposed to be deli...
I ordered shoes on November **th. I got an immediate email stating the order was cancel...
I waiting for over ** minutes to speak to a customer service rep, finally got one. He w...
Patrick Downs purcased * pairs of shoes from your company , one pair he had sent to his...
TOMS,*I am contacting again in regards to boots I ordered and still have yet to receive...

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Does GetHuman work with TOMS?

GetHuman does not work with TOMS's customer support operations, directly or in any other way. GetHuman has no partnership or relation to TOMS at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check TOMS's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting TOMS at a Glance

TOMS has no chat option
TOMS has no customer email
TOMS has 1 help forum
TOMS has no twitter handle
TOMS has no facebook page
TOMS Phone Number and Contact Information

Answered on this page:

How Do I Track My TOMS Order?
Do you offer international shipping?
How long does shipping take?
Solutions to common issues

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