In a nutshell: If you purchased TOMS footwear from the website, it's understandable why you're excited to receive it as soon as possible. Tracking your order lets you know when your items are on the way and when to expect them. The following can help you start the process of tracking your TOMS order.
If you purchased TOMS footwear from the website, it's understandable why you're excited to receive it as soon as possible. Tracking your order lets you know when your items are on the way and when to expect them. The following can help you start the process of tracking your TOMS order.
Tracking number or order number and email address
Visit the TOMS website.
Scroll down to the bottom of the TOMS website until you see the "Help" line. It has a question mark in a circle to its left.
Click on the "Help" line. Doing so will take you to the "Frequently Asked Questions" page.
Look for the blue-and-white "Track Order" button. It's below "Order Status."
Click the blue-and-white "Track Order" button. This will take you to the "Track Order" page.
There are two options available for tracking your TOMS order. You can either fill in your order number and email address or your tracking number. Decide which option you prefer.
If you want to track your TOMS items by order number and email, click on the "Order Number" header. If you want to do it by tracking number, click on the "Tracking Number" header.
Type in either your order number and email address or your tracking number. Double-check that it's accurate.
After you enter your information, click the "Track" button to start your search.
After you enter your information and start your search, review your results to determine where your TOMS package is. If it says it's been delivered but you haven't received it, or there seems to be something wrong with the results, please move on to Step 11.
If you think your TOMS package might have been stolen or lost or you have questions about where your package is, it's a good idea to contact TOMS customer support. One of their knowledgeable representatives can track your item from their end to see where it is. If there seems to be a problem, they can advise you about what to do next.
Take notes during your phone call with a TOMS representative. Write down where they say your package is and when it should arrive. If they give you additional information, such as that it's lost in transit, write down those details, as well.
Reach out to TOMS customer support as soon as possible if you think there may be a delivery issue with your order. They can provide you with all the information you need.
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