Synology Network Attached Storage Customer Service

Phone Number & Contact Info

Synology Network Attached Storage's Best Phone Number

Calls Customer Service·Most popular Synology Network Attached Storage number

How do I talk to a live human at Synology Network Attached Storage?

A:Calling this Synology Network Attached Storage number should go right to a real human being

Does Synology Network Attached Storage offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Synology Network Attached Storage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Synology Network Attached Storage number should go right to a real human being
In fact, much of this information on this page is superfluous because this Synology Network Attached Storage phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Synology Network Attached Storage operates the call center for this 425-296-3177 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Synology Network Attached Storage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Synology Network Attached Storage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Synology Network Attached Storage is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Synology Network Attached Storage

In summation, the best day to call Synology Network Attached Storage is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Synology Network Attached Storage number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Synology Network Attached Storage

If you have time to do a bit of reading before you call Synology Network Attached Storage, we recommend you read over some of our problem-specific articles.

What is a Network Attached Storage (NAS)?

A Network Attached Storage (NAS) is a storage device connected to a network that allows multiple users to store and access data from a centralized location. It serves as a reliable and convenient solution for individuals and businesses seeking to manage and share data efficiently. NAS devices typically come with multiple hard drive bays, which can be populated with hard drives of different capacities to create a large storage pool. Users can access the NAS and its contents through a web interface or dedicated software, enabling remote file access and collaboration. Moreover, NAS systems often offer advanced features such as data protection, automatic backups, and media streaming, making them versatile devices that cater to various storage needs.

What is the maximum storage capacity supported by Synology NAS?

Synology Network Attached Storage (NAS) offers a wide range of storage capacities to cater to various needs. The maximum storage capacity supported by Synology NAS depends on the model and the number of bays it possesses. For instance, the entry-level single-bay NAS models can typically support up to 16TB of storage using a 16TB hard drive. On the other hand, high-end models with multiple bays can support significantly larger capacities. For example, a 4-bay NAS model can accommodate up to 64TB of storage, while a 12-bay model can handle up to 192TB. However, it is important to note that these capacities can be expanded further by utilizing expansion units, allowing users to scale up their storage as per their requirements. Depending on your needs and the specific Synology NAS model, you can choose the maximum storage capacity that suits your needs.

What are the benefits of using a Synology NAS?

The benefits of using a Synology NAS are abundant. Firstly, Synology NAS provides reliable data storage and backup solutions, ensuring the safety of your valuable files and preventing data loss. It offers seamless file sharing and synchronization, allowing easy access and collaboration across multiple devices and platforms. With its advanced multimedia capabilities, a Synology NAS turns into a centralized media server, streaming and organizing your photos, videos, and music effortlessly. Furthermore, it provides effective surveillance solutions with its built-in surveillance station, allowing you to monitor and manage IP cameras securely. Synology's intuitive and feature-rich DiskStation Manager (DSM) software enhances productivity and simplifies management, enabling effortless setup, user-friendly interface, and countless applications for various needs. In summary, Synology NAS offers robust storage, versatile functionality, and excellent performance, making it a smart investment for individuals and businesses alike.

Top Synology Network Attached Storage customer service problems

Click the link above to get answers to just about any Synology Network Attached Storage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Synology Network Attached Storage Customer Service Contacts

There are of course other ways to contact Synology Network Attached Storage customer service besides the phone. Below we list the best ones, by medium.

Synology Network Attached Storage Customer Email Addresses - Technical Support
Direct support mail for the UK & Nordic technical support team
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Synology Network Attached Storage will reply our your email.

Conclusion and closing notes

This is Synology Network Attached Storage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Synology Network Attached Storage agent. This phone number is Synology Network Attached Storage's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 425-296-3177 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Synology Network Attached Storage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Synology Network Attached Storage has 1 phone number. It's not always clear what is the best way to talk to Synology Network Attached Storage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Synology Network Attached Storage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Synology Network Attached Storage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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