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SunPass Customer Service

Phone Number & Contact Info

SunPass's Best Phone Number

888-865-5352
Toll-free·Calls Customer Service·Most popular SunPass number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at SunPass?

A:Calling this SunPass number should go right to a real human being You can also use our free service that can talk to SunPass for you and report back.
Q:

Does SunPass offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 8:30am-5pm EST. The least busy day is Saturday, and the most busy day is Monday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SunPass below.

Let us call and talk to SunPass for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SunPass phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this SunPass number should go right to a real human being
Below are some clips we've found from SunPass's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"To log in using your transponder number, say transponder.
Or to use your phone number, say phone.
What is your ten digit phone number?"
Excerpt from a call with SunPass
Saturday, March 30, 2024 4:15 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling the SunPass customer service center. Florida's Turnpike Enterprise is aware of a recent phishing scam involving tech messages requesting payment to avoid fees. These messages were not sent by SunPass. SunPass does not ask customers via text to make payment or to make immediate action on their account. If you are calling to report these messages, please visit w w w dot I c three dot gov. Did you know SunPass customers save an average of twenty five percent on their tolls?
Visit sunpass dot com to open a SunPass account and start saving today.
You can say make a payment, update EasyPay or stored card, account details, transponder and vehicle options, take a survey, SunPass Pro Portable, or more options."
Excerpt from a call with SunPass
Wednesday, July 10, 2024 4:33 PM

They may ask you to say or enter information

"Thank you for calling the SunPass customer service center. Florida's Turnpike Enterprise is aware of a recent phishing scam involving text messages requesting payment to avoid fees. These messages were not sent by SunPass. SunPass does not ask customers via text to make payment or to make immediate action on their account. If you are calling to report these messages, please visit w w w dot I c three dot gov. Did you know SunPass customers save an average of twenty five percent on their tolls?
Visit sunpass dot com to open a SunPass account and start saving today.
You can say make a payment, update EasyPay or store card, account details, transponder and vehicle options, take a survey, SunPass Pro Portable, or more options, Say repeat to hear these again."
Excerpt from a call with SunPass
Wednesday, May 29, 2024 7:21 PM

The first phone menu

"Thank you for calling the SunPass Did you know SunPass customers save an average of twenty five percent on their tolls? Visit sunpass dot com to open a SunPass account and start saving today. Sorry. I didn't get that. For transponder and vehicle options, four. For all other information, press seven. Press the star key to repeat these options.
To make a payment, please press one.
To update the EasyPay payment information or stored card for phone payments, press two.
To make other updates or for information on your account, press three."
Excerpt from a call with SunPass
Wednesday, January 10, 2024 4:32 PM
In fact, much of this information on this page is superfluous because this SunPass phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

SunPass operates the call center for this 888-865-5352 phone number Mon-Fri 7am-7pm, Sat 8:30am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 485 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the SunPass call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SunPass phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SunPass staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call SunPass is Saturday. The most busy day to call is Monday, which averages 361% more phone calls by comparison. Again, this is based on a sample of 485 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call SunPass

In summation, the best day to call SunPass is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call SunPass

If you have time to do a bit of reading before you call SunPass, we recommend you read over some of our problem-specific articles.

How Do I Check My Sunpass Balance?

To check your Sunpass balance, first, go to the Sunpass website. When you arrive there, look for the big, green "My Account" button in the top-right of the home page. Click that button. Login to your Sunpass account and click on the "Account Overview" link. After clicking that link, your Sunpass will be displayed there. If you've forgotten your username or password, click the "Forgot password or username?" link when attempting to login to your account. Retrieve your username and password and then login to retrieve your balance.

How Do I Recover My Sunpass Pin?

You will need to choose a 4-digit pin number when you first sign up for an account at Sunpass. After sign up, you will need your pin to log in to your account and also when you call Sunpass. If you should happen to forget the 4-digit pin that you chose, you can retrieve it by contacting a customer service agent at Sunpass, click here now for more information.

Can I use my Sunpass in multiple vehicles?

Yes, you can use your Sunpass in multiple vehicles. Sunpass is designed to be convenient and flexible to meet your needs. You can easily transfer your Sunpass transponder from one vehicle to another, whether it's a car, motorcycle, or even a rental vehicle. To use your Sunpass in multiple vehicles, simply remove the transponder from its current vehicle and affix it to the windshield of the new vehicle. It is important to ensure that the transponder is properly mounted and correctly registered to your account. This allows you to seamlessly travel and enjoy the benefits of electronic toll collection without worrying about switching transponders. Remember to update your Sunpass account details if there are any changes to the vehicles registered to it.

Top SunPass customer service problems

Click the link above to get answers to just about any SunPass customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to SunPass, and their purpose. Are any of these similar to the reason you are trying to call?
Account balance inquiry: "I'm calling to check my account balance."
- From a call lasting 4m 4s , Jul 9, 2024 7:05 PM
Account details request: "Can you provide my account details?"
- From a call lasting 4m 47s , Jul 2, 2024 9:13 PM
Adding card to account: "I need to add a card to our account."
- From a call lasting 8m 49s , Jun 21, 2024 10:58 AM
Requesting account information: "Can you please repeat the account details for me?"
- From a call lasting 1m 58s , Jun 20, 2024 7:54 PM
Adding funds to account: "Can you tell me how much is on my account?"
- From a call lasting 8m 2s , Jun 12, 2024 1:48 PM
Help with activating transponder: "My daughter has my transponder, but I never set up an account, so how can she activate it?"
- From a call lasting 5m 3s , May 16, 2024 6:36 PM

Conclusion and closing notes

This is SunPass's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SunPass agent. This phone number is SunPass's best phone number because 8,718 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-865-5352 include Account Access, Refund a Charge, Suspended Account, Update Account Info, Activate Account and other customer service issues. Rather than trying to call SunPass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SunPass has 1 phone number. It's not always clear what is the best way to talk to SunPass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for SunPass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SunPass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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