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SunPass Customer FAQ

Top Answers & How-to Guides

What is SunPass's Phone Number?

The question we are asked most often is about how to talk to SunPass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Check My Sunpass Balance?

To check your Sunpass balance, first, go to the Sunpass website. When you arrive there, look for the big, green "My Account"...

How Do I Recover My Sunpass Pin?

You will need to choose a 4-digit pin number when you first sign up for an account at Sunpass. After sign up, you will need...
Ask any question you have about SunPass customer service, get an answer now.
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Recent SunPass Customer Questions

we have a shared vacation home with one car but different families use the car at different times so can we have more than one account for one transponder

No, a single SunPass transponder can only be linked to one account. If multiple families want to use the same car, you may consider having each family set up their own transponder linked to their individual accounts or use one account and share the transponder, ensuring it is in the car being used.
Asked Feb 6, 2025 9:49 PM

Help me with my SunPass customer service issue

Account Management

How Do I Check My Sunpass Balance?

To check your Sunpass balance, first, go to the Sunpass website. When you arrive there, look for the big, green "My Account"...
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How Do I Recover My Sunpass Pin?

You will need to choose a 4-digit pin number when you first sign up for an account at Sunpass. After sign up, you will need...
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How do I register my SunPass account?

To create a SunPass account, visit the official SunPass website and go to the registration section. Users must provide personal...
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How do I update my vehicle information on my SunPass account?

To update vehicle details on a SunPass account, log in to the website, go to the vehicle information section, and either add a...
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Toll Charges

How long does it take for toll charges to appear on my Sunpass account?

Typically, toll charges show up on a SunPass account within a few hours, but processing may take up to 24 hours due to factors...
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What are the benefits of having a SunPass?

A SunPass provides a convenient method for toll payments, saving time and alleviating traffic. Users enjoy discounted rates,...
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What are the benefits of using a SunPass instead of cash for tolls?

Using a SunPass for tolls instead of cash provides several advantages such as convenience with electronic toll collection, time...
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What discounts are available for frequent SunPass users?

Frequent SunPass users can benefit from reduced toll rates compared to cash payments and may access specific discounts for...
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Usage and Compatibility

Can I use my Sunpass in multiple vehicles?

Yes, a SunPass transponder can be used in multiple vehicles, but users must keep their account updated regarding vehicle...
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Can I use SunPass outside of Florida?

SunPass operates mainly in Florida but does have agreements allowing use in some areas of Georgia and North Carolina....
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Can I use SunPass on toll roads outside of Florida?

SunPass is mainly for toll roads in Florida but may work on some roads in other states like Georgia and North Carolina....
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Transponder Issues

What should I do if my SunPass stops working?

If a SunPass fails to operate, users should promptly check their account balance, inspect the transponder for damage, and...
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Can I purchase a SunPass transponder online?

Yes, a SunPass transponder can be purchased online through the official website. Customers can explore different transponder...
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What should I do if my SunPass is lost or stolen?

If a SunPass is lost or stolen, promptly report it to prevent misuse, deactivating the transponder immediately. Account holders...
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We look to the SunPass issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SunPass issues reported to GetHuman
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