© GetHuman Inc.

What should I do if my SunPass stops working?

Asked 5 months ago
If a SunPass stops working, it is important to address the issue promptly to avoid any inconvenience while traveling. First, users should check the balance on their SunPass account to ensure that sufficient funds are available. A low balance can prevent proper operation. Additionally, it is advisable to inspect the SunPass transponder for any signs of damage or incorrect installation. Repositioning the transponder or ensuring it is properly mounted can sometimes resolve the issue. If users continue to experience problems, they may want to consider resetting the transponder if possible. In persistent cases where the SunPass does not function correctly, checking the official sunpass.com website for troubleshooting tips or guidance can be beneficial. This site also provides relevant contact information should further assistance be necessary. It is crucial to ensure that all devices are functioning correctly to maintain a seamless travel experience.
Answered Jul 5th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All SunPass Questions

Need to call SunPass?

If you need to call SunPass customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call SunPass

SunPass

Find a list of many popular SunPass questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call SunPass SunPass Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!