How Do I Recover My Sunpass Pin?

You will need to choose a 4-digit pin number when you first sign up for an account at Sunpass. After sign up, you will need your pin to log in to your account and also when you call Sunpass. If you should happen to forget the 4-digit pin that you chose, you can retrieve it by contacting a customer service agent at Sunpass, click here now for more information.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

One of the more common questions about having a Sunpass account is, "How do I recover my Sunpass pin?" You will find the answer to this question and more valuable information that has to do with Sunpass right here in this article.

What is Sunpass?

Sunpass is an innovative prepaid toll program founded by the Florida Department of Transportation. You can use your Sunpass on any Florida toll road, most bridges, express lanes, and even many toll roads out of state. It can also be used to pay for parking at certain Sunpass plus parking facilities. Moreover, the best part is with your Sunpass account, you will always pay the least toll rates on Florida bridges and toll roads.

Signing up For Sunpass

To sign up for a Sunpass account or enroll to buy a Transponder, you will need to do the following:

• Go to the website and select the sign up link

• Choose "Online" to purchase a transponder.

• Read the description and select whatever will suit your needs.

For a private (Regular) account type:

• Click "Sign Up"

• Read the terms & conditions and then click "Accept & Begin Enrollment"

• Here's where you will provide all your details, such as Name, Address, Phone, Email, Username, Password, Language, Security Question, and your 4-digit PIN.

You should always choose a 4-digit pin number that is easy for you to remember. However, you should never use the last four digits of your social security number, the year of your birthday, or the month and day of your birthday since these things are very easy for someone to figure out.

No matter what they choose, most people always seem to forget their pin number and have to retrieve it before they can do certain things. if you can't seem to remember your pin, then write it down and keep it somewhere safe, but don't include what the numbers are for that way nobody will know where to use them, if they do find them.

How do I Recover my Sunpass Pin?

To log into your account, you will need your Transponder number or Sunpass account number and the 4-digit pin that you chose during the sign-up process. Your 4-digit pin number is also required to use the automated voice response system. Therefore, if you forget your pin number, you will have to retrieve it. To retrieve your 4-digit pin number, you will need to contact a customer service agent at Sunpass. To contact a Sunpass agent now, click here.

Note: You currently need your pin and account number to login to your Sunpass account or you can use your Transponder number as well. However, things are getting ready to change very soon, to where your account login will be changed from using a pin to using a password instead. You will be prompted soon to choose a password to login to your account. After setting up your new password you will then be able to use it to log in to your Sunpass account. Although your 4-digit pin number will still be required to access the voice response system when you call Sunpass.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Recover My Sunpass Pin?

Why does GetHuman Write How-to Guides for SunPass Problems?

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