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Subaru Customer Service

Phone Number & Contact Info

Subaru's Best Phone Number

800-782-2783
Toll-free·Calls Customer Service·Most popular Subaru number
Q:

How do I talk to a live human at Subaru?

A:Press 4
Q:

Does Subaru offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 8am-8pm, Fri 10:30am-5pm, Sat 9am-3:30pm EST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Subaru Customer Phone Numbers

Roadside Assistance

800-261-2155
Toll-free · 24 hours, 7 days · Calling this Subaru number should go right to a real human being ·

Corporate Offices

856-488-8500
Mon-Fri 8am-5pm EST · Corporate Headquarters · If you know your party's extension, enter or say 2. For roadside assistance, enter or say 3. Find the closest retailer, enter or say 4. For My Subaru web portal, Subaru apps, vehicle map updates, enter or say 5. For questions about class action lawsuits, enter or say 6. For all other inquiries, enter or say 7.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Subaru phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Here is how our research team describes the way the Subaru phone system greets you: If you know your party's extension, enter or say 2. For roadside assistance, enter or say 3. Find the closest retailer, enter or say 4. For My Subaru web portal, Subaru apps, vehicle map updates, enter or say 5. For questions about class action lawsuits, enter or say 6. For all other inquiries, enter or say 7.
Below are some clips we've found from Subaru's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to Subaru of America's national customer advocacy department. We are happy to assist you today. For questions about a recall on your vehicle, enter or say one."
Excerpt from a call with Subaru
Tuesday, June 11, 2024 8:03 PM

What are the hours and when should I call?

Subaru operates the call center for this 800-782-2783 phone number Mon-Thu 8am-8pm, Fri 10:30am-5pm, Sat 9am-3:30pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 671 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Subaru phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Subaru staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Subaru is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 671 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Subaru

In summation, the best day to call Subaru is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Subaru staffs the call center well on Friday.

Calling this Subaru Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Sep 22, 2023

Getting hold of someone at Subaru takes a time investment, but it is not impossible if you're willing to spend the time. However, don't expect to get through the directory quickly, and make sure you listen carefully to the options. Also, while the second directory instructs you to press buttons, the first one allows you to say or enter the number and it will pick up background noise. Therefore, you want to make the phone call in a quiet place or you will end up fighting with the message "I didn't understand that" which prompts the directory to repeat. 

When you first call, an automated speaker greets you by saying "Welcome to Subaru of America's National Advocacy Service Department." Then a Spanish message plays and the same voice states that they are happy to assist you and notes that the call may be monitored or recorded. The system presents an extensive list of options. 

The automated directory instructed that if I knew my party's extension I could enter it now, or press 2. It then said if I wanted to speak with Subaru's roadside assistance, to press 3. To find the nearest Subaru retail center near me, I was told to press 4. For questions about the Subaru connect system, Starlink, or vehicle map updates I should press 5. For questions and inquiries about the Suburu class action settlement, I could press 6. It then said that for all other inquiries, I could press 7. 

The reason for my call was to find out if my roadside assistance was still valid because I realized I had owned my vehicle for a reasonable amount of time. Therefore, I chose option 3. I simply said it this time and the system picked it up. This led me to another set of prompts. 

It instructed me to press 1 if I was calling for the first time and my vehicle was currently disabled or required roadside assistance. It then said Subaru employees should press 2 and for all other calls press 3. Once again 3 was the best fit and after I chose it, the same recorded voice told me that if this was a medical emergency or my safety was at risk then I should hang up and call 911. It then asked me for a valid phone number to start my service call and noted that smartphones are preferred. 

It had me say my phone number and repeated it back to me before asking if I was looking to open a new roadside service ticket. I said no. Then it said it may be able to still assist me, do I need help with towing, battery service, or something else? So I said something else. When I said something else it once again repeated that it still may be able to assist me and gave me the same options. 

This happened three times before finally it said let me connect you to an agent to better assist you. At this point, I had been on the phone for five minutes. Once the hold music started, it took about ten minutes to finally talk to someone. However, I should note I called late afternoon on a weekday, so it may have been a busy time. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Subaru

If you have time to do a bit of reading before you call Subaru, we recommend you read over some of our problem-specific articles.

What is the Subaru Boxer engine?

The Subaru Boxer engine is a horizontally opposed piston engine with a unique design. Its name comes from the side-to-side movement of the pistons mimicking the punch-counterpunch motion of a boxer's fists. This engine layout ensures excellent balance, smooth operation, and reduced vibrations due to symmetrical power delivery. With cylinders arranged in a horizontally opposed configuration, the engine has a lower center of gravity, improving stability and handling. The Boxer engine also offers inherent structural rigidity, facilitating better crash protection. Known for its reliability and durability, this engine produces a signature sound and delivers ample power, while boasting impressive fuel efficiency. It is a defining feature of Subaru vehicles and contributes to their renowned performance, reliability, and driving experience.

What is the warranty coverage on a new Subaru?

All new Subaru vehicles are backed by a comprehensive warranty. The standard warranty coverage includes a 3-year/36,000 mile limited warranty, which covers any defects in materials or workmanship. Additionally, Subaru offers a 5-year/60,000 mile powertrain warranty, protecting the essential components of the engine, transmission, and drivetrain. Furthermore, Subaru includes a 3-year/36,000 mile roadside assistance package, ensuring assistance with common emergencies such as flat tire, dead battery, or lockout situations. This comprehensive warranty package demonstrates Subaru's commitment to building reliable and quality vehicles. For more detailed information about the warranty coverage, its limitations, and what it includes, refer to the owner's manual or contact your local Subaru dealer.

What is Subaru EyeSight and how does it work?

Subaru EyeSight is an advanced driver-assistance system (ADAS) available in Subaru vehicles. It utilizes a combination of cameras and sensors to provide enhanced safety features. EyeSight works by continuously monitoring the road ahead, recognizing and responding to potential hazards. It can detect and alert the driver of imminent collisions, applying emergency braking if necessary. The system also includes adaptive cruise control, which automatically adjusts the vehicle's speed to maintain a safe distance from the car in front. Additionally, EyeSight assists with lane keeping, ensuring that the vehicle remains within its lane boundaries. This innovative technology not only enhances overall safety but also reduces driver fatigue, making Subaru vehicles equipped with EyeSight a reliable choice for those seeking advanced safety features on the road.

Top Subaru customer service problems

Click the link above to get answers to just about any Subaru customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Subaru, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking refund for warranty: "I've been away now for six weeks, seven weeks, for a refund check."
- From a call lasting 6m 40s , Mar 22, 2024 8:12 PM

More Subaru Customer Service Contacts

There are of course other ways to contact Subaru customer service besides the phone. Below we list the best ones, by medium.

Subaru Customer Help Desk / Web Support

subaru.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Subaru customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Subaru's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Subaru agent. This phone number is Subaru's best phone number because 4,026 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-782-2783 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Subaru first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Subaru has 3 phone numbers. It's not always clear what is the best way to talk to Subaru representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Subaru. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Subaru. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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