Subaru Corporate Offices

Phone Number & Getting a Rep

Subaru Corporate Offices number

856-488-8500
Calls Corporate Offices·See main phone number & contact info
Q:

How do I talk to a human at this Subaru number?

A:Corporate Headquarters
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Subaru Corporate Offices?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Subaru customer service contact information

This is the #3 most popular Subaru phone number out of 3. Click above to go back to the main customer service number and other contact information, including Subaru email addresses, twitter handles, and live chat options.

More Subaru Customer Phone Numbers

Customer Service

800-782-2783
Main phone number · Toll-free · Mon-Thu 8am-8pm, Fri 10:30am-5pm, Sat 9am-3:30pm EST · Press 4 · If you know your party's extension, enter or say 2. For roadside assistance, enter or say 3. Find the closest retailer, enter or say 4. For My Subaru web portal, Subaru apps, vehicle map updates, enter or say 5. For questions about class action lawsuits, enter or say 6. For all other inquiries, enter or say 7.

Roadside Assistance

800-261-2155
Toll-free · 24 hours, 7 days · Calling this Subaru number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Subaru phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Corporate Headquarters
Here is how our research team describes the way the Subaru phone system greets you: If you know your party's extension, enter or say 2. For roadside assistance, enter or say 3. Find the closest retailer, enter or say 4. For My Subaru web portal, Subaru apps, vehicle map updates, enter or say 5. For questions about class action lawsuits, enter or say 6. For all other inquiries, enter or say 7.

What are the hours and when should I call?

Subaru operates the call center for this 856-488-8500 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 671 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Subaru phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Subaru staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Subaru is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 671 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Subaru is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Subaru number, but it is also the day with the shortest hold times.

Calling this Subaru Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 3, 2023

Calling Subaru of America is fairly simple, but it takes a long time to actually get through to talk to someone. Getting through the directory, but there's a wait time to get to the customer service agent and that is annoying. However, you can get to an agent by the end of the phone call and they can help you with your questions, so it's better than nothing. 

Of course, millions of people own Subaru vehicles across America so I can see why the wait times can be long. One other thing that's worth noting is that they keep strict hours. I tried calling a few times at my convenience when I got home from work, but they close at 5 p.m. EST sharp. That's also a bit annoying since I had to use my lunch break to call, but it is what it is. 

I called about an issue I was having with my Subaru and I wanted to see if my warranty program would cover it. I imagine there are lots of people calling for that type of issue, but I bet a lot of other people call with financing issues or issues with their lease. In fact, that's probably what makes up the majority of calls, but things like recalls could also account for some. 

When I first called, a friendly recorded message thanked me for calling Subaru of America and then stated the line's business hours. It then told me, "If you know the extension you are trying to reach, please dial the 6-digit extension now." I didn't have an extension number since I simply had a casual warranty question, so I kept listening. 

The recording then told me, "For the customer advocacy department, press 1. For Subaru and security, press 2." I assumed that advocacy would be a better fit for my question so I chose the first option. The voice then told me to, "Wait while I transfer your call."

From there, I was transferred to hold music and a message repeated, "At this time our advocates are assisting other callers. Please stay on the line," every minute or so. It amused me that the hold music was the same as my doctor's office. I would say the wait times were about the same as well seeing as I was probably on hold for about 10 to 15 minutes. I set the phone down on speaker so I'm not precisely sure, but it did take quite a bit of time. In the end, the agent was able to answer my questions in a friendly and clear manner. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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