Subaru Customer Service Issues

I own a [redacted] Subaru Ascent and have encountered numerous issues with the vehicle since buying it. Despite multiple visits to the Fort Myers, Florida dealership for low mileage and navigation system problems, among other issues, the problems persist. Tomorrow, I must return due to the window issue where the weather stripping gets pulled down when rolling it down. I have been informed that low-quality materials are being used in these vehicles, making me concerned that I may have received a faulty car. I have been advised to reach out to seek further assistance. Thank you in advance for your help. Sherri M. I want to mention that this is our third Subaru. Our experience with the first two was exceptional, leading us to stay loyal to the brand. Many of our family and friends have also chosen Subaru, and this disappointing experience with the Ascent has upended our trust. I am hopeful for a resolution to these ongoing issues.

I am writing as Case 1-[redacted]8 regarding my [redacted] Subaru Ascent purchased in July, [redacted]. Since buying the car, I have experienced three incidents of a dead battery which required jump starting. The battery has been replaced twice due to "dead cells," but the recurring issue of dark drain remains. Research suggests this problem is not uncommon and could be related to a computer module that needs reprogramming or a defective hatch wiring. Two dealership service departments attribute the problem to insufficient driving, a factor not disclosed at the time of purchase. In response to Subaru's lack of action, I have taken the initiative to purchase Faraday key fob protector bags and a car battery jump starter to address the battery issues. I recommend including these items in a package, offering them as individual purchases, or investigating and resolving the root cause of the problem.

I believe that the President of Subaru and the board members are aware that Feeding America/Second Harvest sells donated items. When corporations like Subaru, Jersey Mike's, or Subway donate to them, it seems like the money may not be utilized effectively, potentially lining the pockets of certain individuals. Feeding America might be utilizing questionable tactics, such as charging non-profits for the food they provide. The percentage of donations reaching those in need seems disproportionally low. It might be beneficial for companies to be transparent in their donations to prevent unwittingly supporting unethical practices. Perhaps considering supporting grassroots organizations that are more transparent and effective in their aid efforts could be a better alternative.

Dear forum members, I recently had a concerning experience with a dealership regarding tire rotations. On two separate occasions, despite being told that my tires were rotated during the service, I later discovered they were not. The service manager apologized, blaming interruptions for the oversight. I even marked my tires to check, and both times they were not rotated. This is a safety concern as proper tire rotation is essential for even wear and the health of the all-wheel-drive system. It raises doubts about the thoroughness of the dealership's services. If such a basic task is overlooked, what else might be missed? I have photographic evidence of the issue. I'm left questioning the trust I can place in Subaru moving forward. Sincerely, Steve L.

I have a [redacted] Subaru Forester that I bought brand new in late [redacted] and have been the sole owner and driver for its 21 years on the road. The car has 75,[redacted] miles on it. Starting in April [redacted], I noticed a clicking noise in the right front end. Firestone did some work for $1,[redacted], which temporarily fixed the issue. However, in September [redacted], the noise returned, and despite another visit to Firestone, they couldn't find anything wrong. The problem persisted in April [redacted], and after spending $2,[redacted].70 at Firestone, I was told everything was fine. Worried, I contacted Peoria Subaru in March [redacted], and they informed me that due to the age of the car, parts were no longer available, but they made some adjustments for $[redacted].13. Unfortunately, the car still makes loud noises. When I called Dan Holliburton, he apologized, stating that Subaru no longer carries parts for a 22-year-old vehicle. I cherish my Subaru and would love to keep it on the road. I hope there is a solution to fix my beloved car. Bea Z. from Peoria, AZ.

I'm having trouble programming new remotes for my [redacted] Legacy. I purchased the car second-hand, and the dealer mentioned the door lock remotes were missing. I was advised to buy remotes online like on Amazon and follow instructional videos for programming. I attempted to program the 8-digit code from the remote multiple times using the lock/unlock switch as guided by the seller and various online tutorials. I managed to enter programming mode by turning the key in the ignition on and off 10 times and hearing a chime. However, despite following the steps, I am still unable to program the remotes successfully.

I own a [redacted] Subaru Forester and encountered an issue with the car. I brought it to the dealer on April 22, [redacted] for an oil change and was advised to have a cam carrier reseal done, estimated at $[redacted]. I am a 68-year-old widow, and at the time, the mileage was [redacted], which still fell within the warranty period. However, when I tried to reschedule due to medical reasons, the dealer mentioned I had surpassed the warranty by two months. I am hoping for a goodwill gesture from the company to assist with the costly repair on a vehicle with low mileage. I previously reached out to the [redacted] number for assistance but did not receive a response, which was disappointing in terms of customer service for loyal patrons like me.

I own a [redacted] Subaru Forester. The short engine block was replaced in Feb. [redacted] due to oil consumption, most likely covered under warranty or due to the class action suit. Fast forward to June [redacted], I noticed oil consumption issues again, with oil seeping out of the timing cover. Unfortunately, the dealership will not honor the repair under warranty, citing the guarantee is only for 1 year. They also disregard the oil consumption report from another service provider. It is frustrating that the warranty period is only a year, especially given the limitations on driving during the pandemic. The situation is worsened by a prior incident where the dealership did not correctly reconnect the cooling system after the engine replacement, resulting in coolant leakage during driving. Now, they are asking for $[redacted] to address the issue.

I recently visited the Subaru dealership in Brewster, New York multiple times this year for tire issues. My concerns were raised on August 31, and despite being told there was nothing wrong, on September 17, my tire light came on with scraping sounds from the brakes and rotors. Feeling deceived and unsafe, my trust in Brewster Subaru has been shattered. I plan to report this unsafe service and lack of judgement by the staff to law enforcement in New York and Connecticut.

I recently purchased a [redacted] Subaru Forester 50th Edition and am thrilled with it, as it's the third Subaru my family has owned. Due to the pandemic causing supply issues, I bought it from Walker Ford in Clearwater, FL, after my [redacted] Subaru Outback was totaled in an accident. Thankfully, the Subaru kept me safe. Unfortunately, the dealer didn't include any owner's manuals with the car. I was wondering if I could get one directly from Subaru. If possible, please let me know the availability and cost. While I know I can download a manual online, I would prefer a physical copy to fully utilize all the car's features. Thank you for your assistance with this matter. My number is [redacted] and my address is [redacted] 29th Ave N, St. Petersburg, FL [redacted]. Thank you, Patricia A.

I bought a new Subaru Forester in August [redacted]. In July [redacted], I had to replace the front drive shaft due to a cracked plastic center support. Unfortunately, the car was out of warranty because it had exceeded the 36,[redacted]-mile limit, so I had to cover the cost. Now, two years later, I am facing the same issue with the rear drive shaft. This is my third Subaru, and I have never experienced such problems before. I am incredibly disappointed. In comparison, my [redacted] Honda with [redacted],[redacted] miles on it has needed very few replacements. It seems there might be a defect in the engineering specific to this model, as such issues should not arise so early in the vehicle’s life. I am wondering if there is anything Subaru can do to address this recurring problem.

I purchased a [redacted] Forester with 43,[redacted] miles on July 14th. Last week, I took my car to the dealer where I bought it, Romano Subaru in Syracuse, NY. I initially went there to get the rear passenger-side wheel bearings fixed. Upon picking up my car the next week, it wouldn't start. Although the issue initially was only with the wheel bearings, suddenly the battery was dead. They jump-started the car, but it stalled just a block away at a gas station. I contacted the dealership, and they came to pick up the car, stating that the battery needed to be charged. After leaving it for a few hours, they informed me that the battery was not holding a charge. When I requested my old battery back, they claimed they had already disposed of it. This has never happened with my previous Subaru, and I believe they may have discarded a functioning battery to make a profit. I paid $[redacted] for the new battery. I am requesting a full refund and an investigation into this matter. I appreciate if you can assist in resolving this problem.

We own a [redacted] Legacy that is equipped with keyless ignition but does not have remote start. My wife parked the car in the garage using her key fob, and later on, when I entered the garage with my key fob, I was surprised to find the engine running. Although there was no smell of exhaust in the garage, I quickly opened the garage door. Interestingly, when I touched the driver's side door handle, the car stopped running. Once outside, I started the engine again and noticed the temperature gauge was only at the 1/4 mark, not at the usual level. The unusual low temperature and the fact that the engine stopped when I touched the door handle are puzzling considering my wife drove and parked the car three hours prior. Our garage is situated beneath our heavily E/M radiation influenced home office, with numerous WiFi and Bluetooth devices, multiple key fobs, a cell tower nearby, and powerful radio and TV transmitters in the vicinity. Could it be possible that a combination of signals caused the car to start on its own? This issue is concerning, especially since the garage is located underneath our bedroom.

We own a [redacted] Legacy without remote start but with keyless ignition. Yesterday, my wife parked the car in the garage using her key fob. Three hours later, I went into the garage and found the engine running but no exhaust fumes. I immediately opened the door and the engine stopped when I touched the driver's side handle. Starting the car again, I noticed the temperature was only halfway up the gauge. This seems odd after three hours. We have a lot of electronic activity in our garage due to our home office above it. Could this have caused the car to start on its own? I am concerned because the garage is under our bedroom. Due to my hearing loss, I prefer to get an email response or guidance on who to contact at Subaru for an answer.

I am looking to receive a copy of my lease agreement for a [redacted] Subaru Legacy from Wantagh Hassett NY dealership in Long Island, NY. Despite multiple requests, I have not yet received the document. I have reached out to both the dealer and the Financial Department and am hoping to obtain the copy soon. Rae, the saleswoman who assisted me previously, has been helpful. I am considering leasing another Subaru in the future. I appreciate your assistance in resolving this matter promptly. Thank you, Robert Aramanda.

I own a [redacted] Forester that had trouble passing the smog test last year. After removing the battery, I was advised by the technician to drive 50 miles to reset the sensor, but it still failed. I took it to Subaru Pacific, where they replaced the catalytic converter and sensors for over $3,[redacted]. I didn't receive a receipt as the parts were under warranty. This year, my car failed the smog test again. Despite contacting the dealer, the service representative promised to follow up but has not done so yet.

I am a loyal Subaru customer. This will be my 3rd Subaru purchase, my daughter's 3rd Subaru, and my son's 1st Subaru. I've been informed about the loyalty program and would greatly appreciate any financial assistance or voucher towards my new Subaru. I am excited to pick it up on Monday, November 14, [redacted]. As a retired teacher, any credit or voucher would be immensely helpful. My name is J. Bottino from 87 Barnida Dr, East Hanover, NJ [redacted]. I have owned a Legacy, a Forester, and now buying an Ascent. My daughter had an Impreza and a Forester before her Ascent. My son drives an Impreza. We even have a Golden Retriever! Thank you.

The entertainment panel has been malfunctioning, causing it to be cloudy and short circuiting for the past six months. I reported the issue to Hansel Subaru in Santa Rosa, CA, on December 22nd, and they placed an order for the part. However, it is still on back order, leaving my radio and system completely non-functional. The dealership advised me to reach out and express my dissatisfaction. I am very disappointed with Subaru. When I called the national customer service number provided, all I received was pre-recorded updates on different lawsuits against Subaru. This experience has made me vow to never purchase a Subaru again.

My car was brought in for service on April 21 for an inspection, oil change, and a concern with shifting gears. It's now July 29, and I still don’t have my car. The loaners have been helpful, but without them, I wouldn't be able to work and support my family, as the car is essential for my job. Please help resolve the issue with my car as soon as possible, as it is crucial for my livelihood and providing for my family.