Stop & Shop Customer Service

Phone Number & Contact Info

Stop & Shop's Best Phone Number

800-767-7772
Toll-free·Calls Customer Service·Most popular Stop & Shop number
Q:

How do I talk to a live human at Stop & Shop?

A:Press 3, then 6.
Q:

Does Stop & Shop offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Stop & Shop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3, then 6.
Below are some clips we've found from Stop & Shop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Stop and Shop. Please listen carefully to our new menu options. And then make your selection. Your call may be recorded for quality and training purposes. For assistance with your Stop and Shop dot com online account, including a delivery or pickup order, press one. For all other customer care inquiries, press two. For gift thank you for calling customer care. Please know that your call may be recorded for quality and training purposes. We may be able to offer a quicker response to your questions without the wait. Our new virtual voice assistant can answer questions immediately pertaining to our new stop and shop website, including login steps and site navigation, updates to in our store, pickup and delivery operations related to COVID nineteen, and general information around stop and shop pickup or home delivery. If your question is not answered, you will still have the opportunity to be connected to one of our customer care representatives."
Excerpt from a call with Stop & Shop
Tuesday, February 20, 2024 9:03 PM

The first phone menu

"You for calling Stop and Shop. Please listen carefully to our new menu options. And then make your selection. Your call may be recorded for quality and training purposes.
For assistance with your Stop and Shop dot com online account, including a delivery or pickup order, press one.
For all other customer care inquiries, press two.
For gift card orders, or the cash for causes program, press three.
For assistance, with our printed circular, press four."
Excerpt from a call with Stop & Shop
Saturday, February 24, 2024 11:47 PM

After you press 2

"For gift card orders or the thank you for calling customer care. Please know that your call may be recorded for quality and training purposes. We may be able to offer a quicker response to your questions without the wait. Our new virtual voice assistant can answer questions immediately pertaining to our new Stop and Shop website, including login steps and site navigation, updates to our store, pickup and delivery operations related to COVID nineteen, and general information around stop and shop pickup or home delivery. If your question is not answered, you will still have the opportunity to be connected to one of our customer care representatives. To speak with a representative to provide feedback about our stores, press five.
Press one to be connected and ask your question immediately.
To speak with a representative about stop and shop pickup or home delivery, our online shopping service, press two."
Excerpt from a call with Stop & Shop
Thursday, March 21, 2024 1:27 PM

What are the hours and when should I call?

Stop & Shop operates the call center for this 800-767-7772 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Stop & Shop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Stop & Shop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Stop & Shop is Monday. The most busy day to call is Friday, which averages 175% more phone calls by comparison. Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Stop & Shop

In summation, the best day to call Stop & Shop is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Stop & Shop staffs the call center well on Monday.

Why Customers Call Stop & Shop

If you have time to do a bit of reading before you call Stop & Shop, we recommend you read over some of our problem-specific articles.

Does Stop & Shop offer online shopping?

Yes, Stop & Shop offers online shopping for customers' convenience. With our easy-to-use website or mobile app, customers can now browse and purchase a wide range of groceries and household essentials from the comfort of their homes. Simply create an account and start shopping for your favorite products, including fresh produce, meats, bakery items, pantry staples, and more. You can add items to your virtual cart and choose a convenient delivery or pickup time slot that fits your schedule. Our dedicated team will carefully handpick your order and ensure its quality and freshness. Online shopping at Stop & Shop allows you to save time, avoid crowded stores, and enjoy the convenience of having your groceries delivered right to your doorstep.

What is Stop & Shop's return policy?

Stop & Shop's return policy allows customers to return most items within 30 days of purchase for a full refund or exchange. The products must be in their original condition with packaging and receipt. Exceptions apply to certain items such as perishable goods, opened beauty products, and digital content. For returns without a receipt, customers may receive a refund in the form of store credit. Stop & Shop encourages customers to bring any damaged or defective items to the store for immediate assistance. Additionally, customers can contact customer service for further guidance or clarification regarding specific return scenarios. Stop & Shop aims to ensure customer satisfaction by providing a fair and accommodating return policy.

What are the opening hours of Stop & Shop stores?

Stop & Shop stores have convenient and flexible opening hours to accommodate customers' needs. Most of our stores open at 6:00 am and close at midnight, seven days a week, allowing shoppers to pick up groceries at a time that suits them best. However, some locations may have slightly varied hours based on local demand and regulations. To find the exact opening hours of your nearest store, we recommend visiting our website or using our mobile app, where you can customize your search based on location. Our goal is to provide exceptional service and ensure a stress-free shopping experience for all customers, regardless of their schedules.

Top Stop & Shop customer service problems

Click the link above to get answers to just about any Stop & Shop customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Stop & Shop, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting W-2 tax return: "I'm trying to call HR to get my W-2 tax return, how can I get it emailed or sent to me?"
- From a call lasting 4m 6s , Mar 21, 2024 1:27 PM
Requesting missing fuel points: "Can you kindly credit me those points so I can use them when I go to the station."
- From a call lasting 13m 8s , Feb 20, 2024 9:05 PM
Requesting credit for purchase: "I need, to get credit for gasoline."
- From a call lasting 1m 45s , Feb 20, 2024 9:03 PM
Assistance with ADP account: "I'm trying to get into my ADP account but having trouble logging in and accessing my information like W-2s and hours."
- From a call lasting 21m 16s , Feb 19, 2024 8:02 PM
Delivery complaints frozen items: "I have all this frozen stuff that's not frozen anymore."
- From a call lasting 9m 3s , Feb 18, 2024 8:52 PM

Conclusion and closing notes

This is Stop & Shop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Stop & Shop agent. This phone number is Stop & Shop's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-767-7772 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Stop & Shop first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Stop & Shop has 1 phone number. It's not always clear what is the best way to talk to Stop & Shop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Stop & Shop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stop & Shop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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