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Stop & Shop Customer FAQ

Top Answers & How-to Guides

What is Stop & Shop's Phone Number?

The question we are asked most often is about how to talk to Stop & Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Stop & Shop customer service, get an answer now.
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Recent Stop & Shop Customer Questions

I don’t want to be signed up for electronic receipts. How do I opt out. Please help me stop receiving electronic receipts.

To opt out of receiving electronic receipts from Stop & Shop, you can manage your preferences through the account settings on your Stop & Shop profile. Alternatively, if you are not signed into an account, you can usually opt out at the checkout by choosing not to provide an email address for receipts. If you need further assistance, refer to the guidelines provided on the website.
Asked Apr 10, 2025 1:20 PM

Help me with my Stop & Shop customer service issue

Store Operations

What are the opening hours of Stop & Shop stores?

The hours of operation for Stop & Shop differ by location, typically opening between six or seven in the morning and closing...
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Does Stop & Shop offer home delivery?

Stop & Shop provides home delivery in selected locations, allowing customers to shop for groceries and household essentials...
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What is Stop & Shop's return policy?

Stop & Shop's return policy typically allows returns within thirty days for most items in original condition. Perishables...
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Does Stop & Shop offer online shopping?

Yes, Stop & Shop provides online shopping, allowing customers to conveniently purchase groceries from home through their...
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Payment and Loyalty

What payment methods are accepted at Stop & Shop?

Stop & Shop provides various payment options for customer convenience, including major credit cards, debit cards with Visa or...
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Does Stop & Shop have a loyalty program?

Stop & Shop offers a loyalty program called the Stop & Shop Rewards Program, which allows customers to earn points with...
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Does Stop & Shop offer digital coupons?

Stop & Shop provides digital coupons accessible through their website and mobile app. Customers can view and select coupons to...
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Can I purchase gift cards at Stop & Shop?

Yes, Stop & Shop sells various gift cards for popular brands, which can be found at customer service desks or in designated...
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Products and Services

Does Stop & Shop offer catering services?

Stop & Shop does offer catering services for events like parties and corporate gatherings, featuring items like party platters...
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What is Stop & Shop's policy on expired products?

Stop & Shop prioritizes quality and safety, regularly removing expired items from shelves. Customers are encouraged to report...
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Can I find organic and gluten-free products at Stop & Shop?

Yes, Stop & Shop provides an extensive selection of organic and gluten-free items, including fresh produce and snacks. Products...
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What steps does Stop & Shop take to ensure product freshness?

Stop & Shop employs various strategies to guarantee product freshness, focusing on supply chain efficiency, local sourcing,...
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Product Safety and Recalls

Is there an app for Stop & Shop to help with shopping?

Yes, there is a mobile app for Stop & Shop that enhances the shopping experience by enabling users to browse products, utilize...
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How does Stop & Shop handle recalls of products?

Stop & Shop takes product recalls seriously and has a thorough process in place to ensure safety. They inform customers through...
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We look to the Stop & Shop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Stop & Shop issues reported to GetHuman
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