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Starwood Hotel & Resorts Worldwide Customer FAQ

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What is Starwood Hotel & Resorts Worldwide's Phone Number?

The question we are asked most often is about how to talk to Starwood Hotel & Resorts Worldwide customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any extra fees or charges I should be aware of?

At Starwood Hotel & Resorts Worldwide, we strive to offer our guests a transparent and hassle-free experience. While our room rates...
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Contact Starwood Hotel & Resorts Worldwide customer service

Refunds & Cancellations

How Do I Get a Refund from Starwood?

Before getting a refund from Starwood, ensure you fully understand the Cancellation Policy, including the fees. You can view the policy...
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What Is Starwood's Cancellation Policy

Starwood and Marriott are now one company. To view the cancellation policy, log in to your email and look for the confirmation email...
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What Is Starwood's Coronavirus Change or Cancellation Policy?

Starwood hotels and resorts is a brand of Marriott, and so is governed by Marriott policies. Marriott currently does not have a special...
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How Do I Cancel My Trip with Starwood?

Log in to your account at Starwood to cancel a trip to Starwood. Click Cancel My Trip in My Trips section. Choose a reason for canceling...
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Can I modify or make changes to my reservation?

Yes, you can modify or make changes to your reservation at Starwood Hotel & Resorts Worldwide. We understand that plans may change,...
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Complaints & Disputes

How Do I File a Complaint About the Property to Starwood?

Staying at a new hotel is often an exhilarating experience if you love to travel. Imagine stepping into the lobby, being greeted like...
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How Do I Dispute a Charge with Starwood?

If you stayed at a Starwood resort, hotel, or spa and found a charge on your bill that you don't believe is appropriate, you can dispute...
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Booking & Reservations

How Do I Book a Trip with Starwood?

Create a profile to book a trip with Starwood. Find a hotel you like and add it to your Wish List. Select your dates and number of...
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What Do I Do If I Never Received a Confirmation Email from Starwood?

If you never received a confirmation email from Starwood, check your spam or junk mail folder. The email program may have filtered...
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Can I request for early check-in or late check-out?

Yes, you can request for early check-in or late check-out at Starwood Hotel & Resorts Worldwide, subject to availability. Early check-in...
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Amenities & Promotions

What are the amenities provided by Starwood hotels and resorts?

Starwood hotels and resorts offer a wide range of amenities to ensure a memorable and comfortable stay for their guests. The amenities...
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Does Starwood offer any special discounts or promotions?

Yes, Starwood Hotels & Resorts Worldwide offers various special discounts and promotions to guests. These exclusive offers are designed...
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Does Starwood offer airport shuttle services?

Yes, Starwood Hotel & Resorts Worldwide offers airport shuttle services for a convenient and hassle-free transportation experience....
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Are pets allowed at Starwood hotels?

Yes, Starwood hotels welcomes pets at select locations. However, pet policies vary by property, so it is recommended to check the specific...
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What is Starwood's policy on smoking in the rooms?

Starwood Hotels & Resorts Worldwide enforces a strict non-smoking policy in all of its rooms and indoor public areas. The company is...
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Are there any extra fees or charges I should be aware of?

At Starwood Hotel & Resorts Worldwide, we strive to offer our guests a transparent and hassle-free experience. While our room rates...
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Room Types & Policies

What are the different types of rooms available at Starwood hotels?

There are a variety of room types available at Starwood hotels to suit every guest's preference. These include standard rooms, which...
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What is the check-in/check-out time at Starwood hotels?

The check-in time at Starwood hotels is typically at 3:00 PM local time, while the check-out time is usually at 12:00 PM. However,...
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Is there a minimum age requirement to book a room at Starwood hotels?

Yes, there is a minimum age requirement to book a room at Starwood hotels. The minimum age to make a reservation and check-in at Starwood...
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Help me with my Starwood Hotel & Resorts Worldwide customer service issue

Ask any question you have about Starwood Hotel & Resorts Worldwide customer service. We will do our best to get you answers right away.
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