How Do I Get a Refund from Starwood?
Before getting a refund from Starwood, ensure you fully understand the Cancellation Policy, including the fees. You can view the policy in the confirmation email sent to you after booking a stay on the website and the app. Open your reservation and go to Dates of Stay to view the Cancellation Policy. You can also view it under Rate Details when viewing a list of rooms.
Starwood Hotels and Marriott are one company because they merged in 2016. If you've booked a reservation with Starwood and want to cancel it to get a refund, you first need to review the cancellation policy. The policy should inform you on how much will be refunded or if there are fees when you decide to cancel.
Where to Find the Cancellation Policy
After booking a reservation, you'll get a confirmation email that includes the cancellation policy. Make sure you fully understand it before canceling your reservation.
You can also view the cancellation policy online. If you're about to book a reservation, click the Rate Details when viewing a list of the available rooms. The cancellation policy is shown in the Rate Details screen. You can also view the policy when reviewing your reservation.
For customers with an existing reservation, click on the Cancellation Policy link to view the policy or view the details of your reservation. The cancellation policy will be under Dates of Stay.
Where to View the Cancellation Policy on the App
If you don't have a reservation yet, go to the list of available rooms and tap on Rate Details under Rate Plan. It should open up the Cancellation Policy. You can also view the cancellation policy on the Review Reservation Details page.
For those with reservations already, open the reservation and tap on Reservation Details and scroll down to see Starwood or Marriott's Cancellation Policy.
If you made a reservation using another platform, check the confirmation email to view the hotel's cancellation policy. Please contact Customer Support if you have questions about refunds or Starwood's Cancellation Policy.
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