What Do I Do If I Never Received a Confirmation Email from Starwood?
If you never received a confirmation email from Starwood, check your spam or junk mail folder. The email program may have filtered the confirmation email. When you have made a reservation, contact Starwood directly to confirm your stay and request another confirmation copy. You may also review your credit card statement or the Starwood website for confirmation. If you have further issues, consider changing your email address and using alternative booking methods.
Confirmation emails are a crucial reminder that you have reserved a hotel room for an upcoming trip. Are you a Starwood guest who never received a confirmation email for your upcoming stay? It can be frustrating not to have that vital piece of documentation. Here is what you can do if you never received a confirmation email from Starwood.
1. Look in Your Spam or Junk Mail Folder
If Starwood does not send you a confirmation email, look in your spam or junk mail folder. Sometimes, due to the spam filter's high level of sensitivity, confirmation emails can end up in these folders. The confirmation email may have landed in your spam or junk mail folder. If an email from Starwood ended up in your spam or junk folder, mark it as Not Spam so future emails will arrive in your inbox.
2. Contact Starwood
If you do not receive the confirmation email, contact Starwood directly. You can contact their customer service department by phone or email. When you do, be sure to have your booking reference number handy. Starwood's customer service team can confirm your reservation and resend the confirmation if you did not receive it.
3. Check Your Credit Card Statement
It is also possible to confirm your reservation by checking your credit card statement. If Starwood charged your credit card, this shows you made a reservation — the booking is valid. Starwood may not have booked the reservation successfully if the charge isn't on your statement. You should contact its support staff to resolve this issue.
4. Review Your Starwood Account
You can log in to your Starwood account and see if you have any upcoming reservations. If your reservation reflects in your account, the booking process was successful. In addition to making a reservation, you can use your account for other purposes, such as changing or canceling a reservation.
5. Verify Your Email Address With Starwood
If you entered an incorrect email address when making your reservation and didn't receive a confirmation email from Starwood, try entering the correct information. If you think your email address may have changed, contact Starwood and confirm the correct spelling for your account.
6. Consider Alternative Booking Methods
If you still can't receive confirmation emails from Starwood, another option would be to book your reservation through another travel site. For example, you can try making your reservation through a third-party website or by contacting an agency.
7. Take Steps To Prevent Future Issues
To ensure that your reservation emails aren't flagged as spam by your mail program, add Starwood's email address to your contact list.
8. Confirm Your Reservation Through Other Means
If you try to book a room at the hotel through its website but don't receive confirmation of your reservation, call the front desk directly. They may be able to give you advice on how best to address this problem. This will give access to your reservation and other important information about your stay.
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