What Is Starwood's Cancellation Policy
Starwood and Marriott are now one company. To view the cancellation policy, log in to your email and look for the confirmation email from Starwood. The cancellation policy, along with the fees included, is outlined in the email. To cancel a reservation, sign in first, go to My Trips, find the reservation, and click cancel.
Starwood Hotels & Resorts Worldwide and Marriott International merged in 2016. To check for the hotel's cancellation policy, log in to your email account and look for the confirmation email from Starwood. The cancellation policy, including fees, is outlined in the email.
Canceling Your Reservation
Customers can cancel their Starwood or Marriott hotel reservation via the website or the app. Below are the steps to canceling a reservation:
On the website
1. Visit the official website and go to My Trips. If you're a Marriott Bonvoy member, log in to your account first and go to My Trips.
2. Find your reservation or look up a reservation.
3. Tap View or Modify and then Edit Room.
4. Click Cancel and confirm the cancellation by clicking Yes.
5. Wait for the cancellation number.
App
If you're a non-member, follow the steps below:
1. Open the app and tap Trips.
2. Navigate to Look it Up.
3. Type in the Reservation information and hit Continue.
4. Scroll to Reservation Details and hit Cancel Reservation.
5. Tap Yes.
6. Wait for the cancellation number on the next screen.
If you're a Marriott Bonvoy member with an iOS phone, follow these steps:
1. Log in to your account and tap Trips found at the bottom of the screen.
2. Hit the Reservation you want to cancel.
3. Tap Cancel Reservation and confirm the cancellation by clicking Yes.
4. You'll see the cancellation number on the next screen.
Use these steps if you're an Android user and a Marriott Bonvoy member:
1. Log in to your Marriott Bonvoy account and tap Trips.
2. Hit the Reservation you want to cancel.
3. Scroll down to get to the Reservation Details.
3. Tap Cancel Reservation. A pop-up box will ask if you want to cancel the reservation.
4. Tap continue and wait for the confirmation number that will be provided on the next page.
Before canceling a reservation, ensure you're fully aware of the fees included, if there are any. If you have questions about Starwood's cancellation policy, please contact Customer Support.
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