Marriott Customer FAQ

To cancel a reservation online, log in to your Marriott account on the official website or app. Navigate to 'My Trips' or 'Your Reservations,' select the reservation you wish to cancel, and follow the prompts to complete the cancellation process. Make sure to check the cancellation policy associated with your booking to understand any potential fees.

We're sorry to hear that you haven't received your confirmation email. After completing your booking, a confirmation email is typically sent within a few minutes to the email address provided during booking. Please ensure to check your junk or spam folder as sometimes these emails can be redirected there. If you still can't locate it, it's possible that the email address entered was incorrect. Please contact Marriott directly to verify your booking details and resend the confirmation. We are unable to assist you with this directly, as it requires accessing personal information that we do not have access to.

Marriott Bonvoy offers the ability to extend the expiration date of Free Night Awards in some cases, especially due to circumstances like Covid-19, when travel may not be possible. The precise policies may vary over time, so it will be important for you to reach out directly to Marriott Bonvoy for the most current and accurate information. They will be able to assist you based on your specific situation and award details.