Marriott Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Marriott?
Q:
Does Marriott offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Marriott below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Marriott phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait through the prompts
Below are some clips we've found from Marriott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Marriott
Monday, April 22, 2024 5:52 AM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card?
Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Marriott
Thursday, April 4, 2024 7:23 PM
The first phone menu
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply.
To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Marriott
Tuesday, January 30, 2024 7:49 AM
What are the hours and when should I call?
Marriott operates the call center for this 888-236-2427 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 441 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Marriott call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marriott is Saturday. The most busy day to call is Friday, which averages 49% more phone calls by comparison. Again, this is based on a sample of 441 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call Marriott
In summation, the best day to call Marriott is Thursday.
Why Customers Call Marriott
If you have time to do a bit of reading before you call Marriott, we recommend you read over some of our problem-specific articles.
What is Marriott Rewards?
Marriott Rewards is a loyalty program offered by Marriott International, one of the world's leading hotel chains. It is designed to reward its guests for their continued patronage at Marriott properties worldwide. By enrolling in this program, members can earn points for every qualifying stay, which can later be redeemed for a range of benefits and privileges. These rewards include complimentary nights, room upgrades, exclusive access to member-only experiences, and various travel perks. Additionally, members can enjoy exclusive discounts and offers as part of their membership. Marriott Rewards also offers elite status levels, such as Silver, Gold, Platinum, and Titanium, which grant additional benefits and personalized experiences. With its extensive network of hotels and diverse redemption options, Marriott Rewards aims to enhance the travel experience for its valued members.
What is the difference between Marriott Executive Apartments and other Marriott hotels?
Marriott Executive Apartments offer a unique and upscale extended stay experience that sets them apart from other Marriott hotels. While traditional Marriott hotels are designed for shorter stays and cater to both business and leisure travelers, Marriott Executive Apartments focus specifically on providing long-term accommodations for business professionals and families. These spacious apartments feature separate living and dining areas, fully-equipped kitchens, and luxury amenities, creating a true home away from home experience. Additionally, Marriott Executive Apartments offer dedicated services, such as 24-hour concierge, housekeeping, and personalized attention to ensure a comfortable and convenient stay. Whether you are relocating, on a long business trip, or seeking a temporary residence, choosing a Marriott Executive Apartment ensures a seamless, sophisticated, and comfortable extended stay experience.
Do Marriott Conference Centers offer Wi-Fi access?
Yes, Marriott Conference Centers offer Wi-Fi access to their guests. As a modern and tech-savvy venue, they understand the importance of reliable internet connectivity for business meetings, conferences, and other events. The Wi-Fi access provided at Marriott Conference Centers is designed to meet the needs of their guests, ensuring seamless online communication, data sharing, and access to online resources. With their fast and secure Wi-Fi network, attendees can stay connected and productive throughout their stay. Whether it's checking emails, participating in virtual meetings, or streaming presentations, Marriott Conference Centers strive to provide a reliable and efficient internet connection for all guests to enhance their overall experience at the venue.
Top Marriott customer service problems
Click the link above to get answers to just about any Marriott customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Marriott, and their purpose. Are any of these similar to the reason you are trying to call?
Sound delay: "I think there may be a sound delay."- From a call lasting 34s , Jul 22, 2024 9:51 PM
Sound delay: "I think there may be a sound delay."- From a call lasting 38s , Jul 22, 2024 9:49 PM
Reservation inquiry: "I tried to make a reservation for the Sheraton Hotel at Detroit Airport."- From a call lasting 10m 15s , Jul 12, 2024 1:18 AM
Missing rewards points: "I seem to be missing some of my points from my account."- From a call lasting 3m 44s , Jul 2, 2024 5:15 PM
Trouble with loyalty points: "I want to make sure next time I go somewhere, they can find me easily and make sure my loyalty points are accounted for."- From a call lasting 7m 59s , Jun 5, 2024 7:17 PM
Difficulty making reservation: "We're just trying to make a reservation, what did you get his email?"- From a call lasting 6m 16s , Apr 20, 2024 10:17 PM
Merge Marriott rewards accounts: "I have two accounts and points on both, I want to merge them."- From a call lasting 24m 31s , Apr 4, 2024 7:23 PM
Seeking reservation information: "Hi, Robin. So I have a hotel reservation at..."- From a call lasting 2m 29s , Mar 27, 2024 1:29 PM
Requesting W-2 form: "Trying to find my W-2s for last year."- From a call lasting 2m 6s , Mar 15, 2024 5:10 PM
More Marriott Customer Service Contacts
There are of course other ways to contact Marriott customer service besides the phone. Below we list the best ones, by medium.
Marriott Customer Help Desk / Web Support
As a last, sometimes only, resort- Marriott customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Marriott's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott agent. This phone number is Marriott's best phone number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-236-2427 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Marriott has 1 phone number. It's not always clear what is the best way to talk to Marriott representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marriott. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.