Updated

Marriott Customer Service

Phone Number & Contact Info

Marriott's Best Phone Number

888-236-2427
Toll-free·Calls Reservations·Most popular Marriott number
Q:

How do I talk to a live human at Marriott?

A:Just wait through the prompts
Q:

Does Marriott offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Marriott phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait through the prompts
Below are some clips we've found from Marriott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Marriott
Monday, April 22, 2024 5:52 AM

They may ask you to say or enter information

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Marriott
Thursday, April 4, 2024 7:23 PM

The first phone menu

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card? Eligible applicants can earn eighty five thousand bonus points. Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Marriott
Tuesday, January 30, 2024 7:49 AM

What are the hours and when should I call?

Marriott operates the call center for this 888-236-2427 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 353 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Marriott is Monday. The most busy day to call is Friday, which averages 65% more phone calls by comparison. Again, this is based on a sample of 353 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Marriott

In summation, the best day to call Marriott is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Marriott staffs the call center well on Monday.

Why Customers Call Marriott

If you have time to do a bit of reading before you call Marriott, we recommend you read over some of our problem-specific articles.

What is Marriott Rewards?

Marriott Rewards is a loyalty program offered by Marriott International, one of the world's leading hotel chains. It is designed to reward its guests for their continued patronage at Marriott properties worldwide. By enrolling in this program, members can earn points for every qualifying stay, which can later be redeemed for a range of benefits and privileges. These rewards include complimentary nights, room upgrades, exclusive access to member-only experiences, and various travel perks. Additionally, members can enjoy exclusive discounts and offers as part of their membership. Marriott Rewards also offers elite status levels, such as Silver, Gold, Platinum, and Titanium, which grant additional benefits and personalized experiences. With its extensive network of hotels and diverse redemption options, Marriott Rewards aims to enhance the travel experience for its valued members.

What is the difference between Marriott Executive Apartments and other Marriott hotels?

Marriott Executive Apartments offer a unique and upscale extended stay experience that sets them apart from other Marriott hotels. While traditional Marriott hotels are designed for shorter stays and cater to both business and leisure travelers, Marriott Executive Apartments focus specifically on providing long-term accommodations for business professionals and families. These spacious apartments feature separate living and dining areas, fully-equipped kitchens, and luxury amenities, creating a true home away from home experience. Additionally, Marriott Executive Apartments offer dedicated services, such as 24-hour concierge, housekeeping, and personalized attention to ensure a comfortable and convenient stay. Whether you are relocating, on a long business trip, or seeking a temporary residence, choosing a Marriott Executive Apartment ensures a seamless, sophisticated, and comfortable extended stay experience.

Do Marriott Conference Centers offer Wi-Fi access?

Yes, Marriott Conference Centers offer Wi-Fi access to their guests. As a modern and tech-savvy venue, they understand the importance of reliable internet connectivity for business meetings, conferences, and other events. The Wi-Fi access provided at Marriott Conference Centers is designed to meet the needs of their guests, ensuring seamless online communication, data sharing, and access to online resources. With their fast and secure Wi-Fi network, attendees can stay connected and productive throughout their stay. Whether it's checking emails, participating in virtual meetings, or streaming presentations, Marriott Conference Centers strive to provide a reliable and efficient internet connection for all guests to enhance their overall experience at the venue.

Top Marriott customer service problems

Click the link above to get answers to just about any Marriott customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Marriott, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble with loyalty points: "I want to make sure next time I go somewhere, they can find me easily and make sure my loyalty points are accounted for."
- From a call lasting 7m 59s , Jun 5, 2024 7:17 PM
Difficulty making reservation: "We're just trying to make a reservation, what did you get his email?"
- From a call lasting 6m 16s , Apr 20, 2024 10:17 PM
Merge Marriott rewards accounts: "I have two accounts and points on both, I want to merge them."
- From a call lasting 24m 31s , Apr 4, 2024 7:23 PM
Seeking reservation information: "Hi, Robin. So I have a hotel reservation at..."
- From a call lasting 2m 29s , Mar 27, 2024 1:29 PM
Requesting W-2 form: "Trying to find my W-2s for last year."
- From a call lasting 2m 6s , Mar 15, 2024 5:10 PM
Inquiring about reservation rates: "I was interested in booking a room at the Courtyard Hall at Mammothtown Millet Shores on May tenth."
- From a call lasting 16m 57s , Feb 21, 2024 10:47 PM
Billing complaint at Residence Inn: "They fraudulently charged my card at the Residence Inn I was at."
- From a call lasting 26m 40s , Feb 19, 2024 2:26 AM
Issues with points and reservation: "Problem with Marriott points. Problem with reservation."
- From a call lasting 5m 15s , Feb 12, 2024 10:12 AM
Trouble creating online profile: "I'm trying to create a profile, and it's telling me my information is not correct."
- From a call lasting 8m 7s , Feb 10, 2024 1:39 PM
Trip upgrade query: "I have this upgrade that I want to use for the trip."
- From a call lasting 6m 15s , Feb 2, 2024 7:35 PM

More Marriott Customer Service Contacts

There are of course other ways to contact Marriott customer service besides the phone. Below we list the best ones, by medium.

Marriott Customer Help Desk / Web Support

marriott.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Marriott customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Marriott's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott agent. This phone number is Marriott's best phone number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-236-2427 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Marriott has 1 phone number. It's not always clear what is the best way to talk to Marriott representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Marriott. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Marriott Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated