How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Marriott phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait through the prompts
Below are some clips we've found from Marriott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words."
Excerpt from a call with Marriott
Friday, March 15, 2024 5:10 PM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card?
Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Marriott
Thursday, April 4, 2024 7:23 PM
The first phone menu
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply.
To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Marriott
Tuesday, January 30, 2024 7:49 AM
What are the hours and when should I call?
Marriott operates the call center for this 888-236-2427 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marriott is Wednesday.The most busy day to call is Friday, which averages 76% more phone calls by comparison.Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Marriott is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Marriott number, but it is also the day with the shortest hold times.
Why call this Marriott number?
Below is a sample of recent calls to Marriott, and their purpose. Are any of these similar to the reason you are trying to call?
Merge Marriott rewards accounts: "I have two accounts and points on both, I want to merge them."
- From a call lasting 24m 31s , Apr 4, 2024 7:23 PM
Seeking reservation information: "Hi, Robin. So I have a hotel reservation at..."
- From a call lasting 2m 29s , Mar 27, 2024 1:29 PM
Requesting W-2 form: "Trying to find my W-2s for last year."
- From a call lasting 2m 6s , Mar 15, 2024 5:10 PM
Inquiring about reservation rates: "I was interested in booking a room at the Courtyard Hall at Mammothtown Millet Shores on May tenth."
- From a call lasting 16m 57s , Feb 21, 2024 10:47 PM
Billing complaint at Residence Inn: "They fraudulently charged my card at the Residence Inn I was at."
- From a call lasting 26m 40s , Feb 19, 2024 2:26 AM
Issues with points and reservation: "Problem with Marriott points. Problem with reservation."
- From a call lasting 5m 15s , Feb 12, 2024 10:12 AM
Trouble creating online profile: "I'm trying to create a profile, and it's telling me my information is not correct."
- From a call lasting 8m 7s , Feb 10, 2024 1:39 PM
Trip upgrade query: "I have this upgrade that I want to use for the trip."
- From a call lasting 6m 15s , Feb 2, 2024 7:35 PM
Issues with Bonvoy account: "I'm calling because I recently stayed at a Marriott in Macedonia, signed up for Bonvoy, but can't access my account online."
- From a call lasting 12m 20s , Jan 27, 2024 2:58 PM
Change reservation request: "I was wanting to switch my reservation from the one at the Orlando South, Grande Lakes area to the air Orlando Airport Lakeside."
- From a call lasting 12m 25s , Jan 17, 2024 1:24 AM
More Ways to Contact Marriott Customer Service
There are of course other ways to contact Marriott customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Marriott customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Marriott's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott agent. This phone number is Marriott's best phone number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-236-2427 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Marriott has 1 phone number. It's not always clear what is the best way to talk to Marriott representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marriott. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.