Marriott Hotels and Resorts Customer Service

Phone Number & Contact Info

Marriott Hotels and Resorts's Best Phone Number

Toll-free·Calls Customer Service·Most popular Marriott Hotels and Resorts number

How do I talk to a live human at Marriott Hotels and Resorts?

A:Press 0 at each prompt, ignoring prompts.

Does Marriott Hotels and Resorts offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Marriott Hotels and Resorts Customer Phone Numbers


Toll-free · 24 hours, 7 days · Say "Representative" 2 times, then say "no." · To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No.

Global Reservations

Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring prompts. · To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No.

Concierge Services

Toll-free · 24 hours, 7 days · Calling this Marriott Hotels and Resorts number should go right to a real human being ·

Bonvoy Customer Service

Toll-free · 24 hours, 7 days · Say "Representative" 2 times, then say "no." · To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Marriott Hotels and Resorts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring prompts.
Here is how our research team describes the way the Marriott Hotels and Resorts phone system greets you: To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No.
Below are some clips we've found from Marriott Hotels and Resorts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"I didn't catch that. If you would like me to send you a text message with a direct link to the answer on Marriott dot com, say yes or press one."
Excerpt from a call with Marriott Hotels and Resorts
Friday, March 8, 2024 9:01 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Marriott Hotels and Resorts
Monday, April 29, 2024 11:53 PM

They may ask you to say or enter information

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Marriott Hotels and Resorts
Sunday, April 28, 2024 1:06 PM

What are the hours and when should I call?

Marriott Hotels and Resorts operates the call center for this 800-535-4028 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 141 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott Hotels and Resorts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott Hotels and Resorts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Marriott Hotels and Resorts is Friday. The most busy day to call is Tuesday, which averages 133% more phone calls by comparison. Again, this is based on a sample of 141 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Marriott Hotels and Resorts

In summation, the best day to call Marriott Hotels and Resorts is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Marriott Hotels and Resorts staffs the call center well on Friday.

Calling this Marriott Hotels and Resorts Customer Number

Christian Allen is the editor / author responsible for this content.
Jun 12, 2024

When you call the customer service line for Marriott Hotels and Resorts, you're greeted by an automated messaging system. You’re presented with a Spanish language option (press 2) and a French language option (press 3), which is great and helps increase caller accessibility. You’re then informed the call may be monitored and recorded for quality or training purposes and that Marriott's full privacy statement can be found on their website.

After this disclaimer, the automated messaging system asks how it can help you today, indicating it's voice-activated. I'm not a fan of solely voice-activated systems because, in my personal experience, they never work properly, let alone efficiently, and are incredibly frustrating to navigate. Voice activation coupled with keypad options seems to be the best way to go in terms of caller accessibility and ease of use; I hope Marriott incorporates that in the future for their customer service lines.

If you don't say anything in response to the "How may I help you today?" prompt within maybe three seconds, the system suggests two potential options for you to verbally select: "cancel reservation" and "rewards balance." After another maybe three seconds or less without engaging, the system says that without a selection it will terminate the call.

I verbally selected "make a reservation," and the system offered to send me a text with information. When I said no, I was strongly encouraged to make a reservation online or through their app (again, my answer is no, I'm calling for a reason). Then I was finally transferred to a representative.

The rep I spoke to was friendly and helpful; I was able to make my reservation quickly and with minimal issue. I also didn't have to wait very long to speak to a rep once the automated system routed me, so I'm thankful for that!

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Marriott Hotels and Resorts

If you have time to do a bit of reading before you call Marriott Hotels and Resorts, we recommend you read over some of our problem-specific articles.

Are pets allowed at Marriott Hotels and Resorts?

Yes, pets are allowed at Marriott Hotels and Resorts. We understand that pets are an important part of your family, so we welcome them to join you during your stay. However, please note that there may be some restrictions and fees associated with bringing pets. These vary by location and property, so we recommend contacting the specific hotel you plan to stay at for more information. Additionally, we kindly ask that you adhere to our pet policy, which includes keeping your pet on a leash in public areas, not leaving them unattended in your room, and cleaning up after them. We strive to provide a comfortable and enjoyable experience for both you and your furry companion at Marriott Hotels and Resorts.

What is the policy for smoking at Marriott Hotels and Resorts?

Marriott Hotels and Resorts have implemented a smoke-free policy in all its properties to ensure a comfortable and healthy environment for all guests and associates. Smoking is not permitted in any enclosed public areas, including guest rooms, restaurants, lounges, and meeting spaces. This policy includes the use of traditional cigarettes, e-cigarettes, and other smoking devices. Designated smoking areas are usually provided outside the buildings, where guests may indulge in smoking if desired. This policy aligns with Marriott's commitment to promoting wellness and providing a clean and enjoyable experience for all visitors. Guests are encouraged to review the specific smoking policy of their chosen Marriott property to ensure compliance with the guidelines.

What amenities are provided in the rooms at Marriott Hotels and Resorts?

The rooms at Marriott Hotels and Resorts offer a range of amenities to ensure a comfortable stay. Each room is equipped with a plush bed, crisp linens, and cozy pillows, guaranteeing a peaceful night's sleep. For entertainment, a flat-screen TV with cable channels is available. An ergonomic workspace with high-speed internet allows guests to stay connected and productive. The rooms also feature a mini-fridge, coffee maker, and complimentary bottled water for convenience. In the en-suite bathroom, guests can enjoy a refreshing shower with luxurious toiletries provided. Additionally, each room is air-conditioned, ensuring a comfortable temperature throughout the year. Overall, Marriott Hotels and Resorts provide a relaxing and well-equipped space for travelers.

Top Marriott Hotels and Resorts customer service problems

Click the link above to get answers to just about any Marriott Hotels and Resorts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Marriott Hotels and Resorts, and their purpose. Are any of these similar to the reason you are trying to call?
Following up on past complaint: "I had an incident when I was staying there, and I called and I did a complaint."
- From a call lasting 11m 43s , May 30, 2024 5:53 AM
Making reservation: "Make a reservation."
- From a call lasting 17m 41s , May 25, 2024 5:09 AM
Assistance with Bonvoy membership: "I'm having trouble with my online membership rewards, specifically changing my password which is now not working at all."
- From a call lasting 14m 55s , May 10, 2024 1:39 AM
Billing department assistance: "Can I please speak to somebody in the billing department?"
- From a call lasting 4m 38s , Apr 30, 2024 4:56 PM
Cancel reservation for credit: "I need to cancel my reservation and receive credit for it."
- From a call lasting 1m 10s , Apr 29, 2024 11:53 PM
Follow-up on refund request: "I wanted instead the points that I spent for the room refunded."
- From a call lasting 9m 40s , Apr 28, 2024 1:06 PM
Change reservation date: "I am calling because I made a reservation by mistake on your website for tonight, but I need to change it to Sunday night."
- From a call lasting 16m , Mar 8, 2024 10:50 PM
Job inquiry: "I need to apply for housekeeping in Marietta."
- From a call lasting 6m 46s , Mar 8, 2024 9:01 PM
Interested in time share: "I would like to talk about your time share opportunities."
- From a call lasting 2m 10s , Jan 9, 2024 9:40 PM

More Marriott Hotels and Resorts Customer Service Contacts

There are of course other ways to contact Marriott Hotels and Resorts customer service besides the phone. Below we list the best ones, by medium.

Marriott Hotels and Resorts Customer Service Live Chat - Customer Service
Click "Chat Live" at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Marriott Hotels and Resorts provides this option.

Marriott Hotels and Resorts Customer Service on X (formerly Twitter)

@MarriottIntl - Customer Service
Company Twitter help handle
Marriott Hotels and Resorts, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Conclusion and closing notes

This is Marriott Hotels and Resorts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott Hotels and Resorts agent. This phone number is Marriott Hotels and Resorts's best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-535-4028 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott Hotels and Resorts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat. In total, Marriott Hotels and Resorts has 5 phone numbers. It's not always clear what is the best way to talk to Marriott Hotels and Resorts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Marriott Hotels and Resorts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott Hotels and Resorts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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