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What Do I Do If I Never Received a Confirmation Email from Marriott?

Mar 9, 2023

If you make a reservation with one of Marriott's resorts or hotels then you should receive a confirmation email after you finish making it. If you didn't receive one, then you may be wondering if your reservation is actually valid, which is a valid concern. Read this article to learn how to find out.

First Things First

Before trying to find your reservation, make sure that the confirmation email didn't simply get sent to your Spam folder by mistake. If it isn't there, check your internet connection. If that isn't the problem either then it's time to look for your reservation.

How to Find Your Reservation on Marriott's Website if You Are a Marriott Bonvoy Member

If you are a Marriott Bonvoy member, you can find out if your reservation was properly booked by following these instructions:

  1. Go to the Marriott website.
  2. Sign into your Marriott Bonvoy account.
  3. Click on the My Trips button in the upper right hand corner of the screen.
  4. Search to page for the reservation you made.
  5. If you cannot find it, it is possible that it's in the system but not showing up on your account for some reason. Click on the "Search by confirmation number" link to search using your confirmation number.

How to Find Your Reservation on Marriott's Website if You Aren't a Marriott Bonvoy Member

If you aren't a Marriott Bonvoy member, use these instructions to look up your reservation on the Marriott website:

  1. Go to the Marriott website.
  2. Click on My Trips in the upper right corner.
  3. Enter your first name, last name, check-in date, and confirmation number in the text fields under the "Look up a Reservation" header.
  4. Click on the Find button.

How to Find Your Reservation on the App If You Are a Marriott Bonvoy Member

If you are a Marriott Bonvoy member, you can use the app to look your reservation up. Just log into your Marriott Bonvoy account and tap on My Trips, located at the bottom of the screen. This is the same on both iOS and Android devices.

How to Find Your Reservation on the App If You Aren't a Marriott Bonvoy Member

If you aren't a Marriott Bonvoy member, you can find your reservation on the app by following these instructions, which are the same for both iOS and Android devices:

  1. Open the app.
  2. Tap on My Trips at the bottom of the screen.
  3. Enter your first and last names, check-in date, and confirmation number.
  4. Tap on Continue.

Contacting Marriott

If you can't find your reservation, then there may be a problem with it. You need to ask a Marriott customer service representative for help. You can contact one on the company's help forum or by phone.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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