How Do I Cancel My Trip with Starwood?

Log in to your account at Starwood to cancel a trip to Starwood. Click Cancel My Trip in My Trips section. Choose a reason for canceling and click Next. Fill out your contact information and tab Submit once you finish. You'll receive an email confirming you have submitted your request — with instructions on what to do next.

Have you ever planned to take a trip and decided to cancel it? This could happen due to any number of reasons, but at the end of the day, you need to cancel your hotel reservation. Whether you are a Starwood Preferred Guest or not, you should find out how long it takes for a cancelation confirmation. How can you get back your deposit? Here are the steps to cancel your trip with Starwood.

1. Log In to Your Account

If you wish to cancel your trip with Starwood, log in to your account. From there, you can make changes to the booking or choose to cancel it altogether. To log in, click My Account on the website. Then enter your email address and password and click Log In.

It will bring you to your dashboard. From there, you will see a list of all your trips. You may click on any of these trips to view more information about them. Additionally, if you have multiple trips booked with Starwood, it lists each individually so you can easily find them all at once if necessary.

2. Click Cancel My Trip in My Trips Section

Select the Cancel My Trip button for the trip you want to cancel. This will take you to a page to confirm that you want to cancel the trip. After confirming, it will redirect you back to My Trips page.

3. Enter a Reason for Canceling

Add a reason for canceling your trip in the Reason box. You can include details about why you're canceling, such as the weather or illness.

4. Click Cancel My Trip

Once you're on My Trips page, click Cancel My Trip. You'll see a pop-up box that asks if you want to cancel your trip. Select Yes to confirm your cancelation.

5. Review Your Decision and Enter Your Password

Once you confirm your decision to cancel your trip with Starwood, the next step is to review it. If the information is correct, click Yes and proceed. If not, change it and click No before continuing. If you want to cancel a trip that includes one or more partner airlines, it will ask you to enter your password before proceeding. Click Next.

6. Fill Out Your Contact Information

Starwood will email you confirming that it has received your cancelation request. You will receive a refund after it receives your cancelation request unless you have requested an extension of time for payment.

7. Receive an Email Confirming Receipt of Your Request

Expect an email from Starwood confirming it has processed the cancelation after submitting the request. The email will contain a link for you to follow if you have any questions about this process or would like to resubmit a request in case of an error.

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