A:Not at this number; hours here are Mon-Fri 6am-5pm PST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 6am-5pm PST · This is the direct number to get to Claims Department. Follow instructionsto have someone call you back. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SquareTrade below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SquareTrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 or press 9
Below are some clips we've found from SquareTrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling SquareTrade, an Allstate company.
Your call may be recorded or monitored for quality assurance. Please note, warranty registration and new claims must be started online at w w w dot square trade dot com.
Once again, simply go to square trade dot com and follow the instructions on the site.
Chat agents are standing by to assist with any questions.
For more information about SquareTrade's privacy practices, please visit w w w dot square trade dot com forward slash privacy policy.
Are you calling to start a new claim?
Complete an online claim, follow-up on an existing claim, register your warranty, or activate your plan.
Or for anything else, say something else."
Excerpt from a call with SquareTrade
Wednesday, January 3, 2024 8:52 PM
The first phone menu
"Thanks for calling SquareTrade, an Allstate company.
Your call may be recorded or monitored for quality assurance.
Please note, warranty registration and new claims must be started online at w w w dot square trade dot com.
Once again, simply go to square trade dot com and follow the instructions on the site.
Chat agents are standing by to assist with any questions.
For more information about SquareTrade's privacy practices, please visit w w w dot square trade dot com forward slash privacy policy.
Are you calling to start a new claim?
Complete an online claim, follow-up on an existing claim, register your warranty, or activate your plan.
Or for anything else, say something else.
I'm sorry. I didn't quite understand.
Let's try this instead. If you're calling to register or activate your SquareTrade warranty, press one.
To file a new claim or to follow-up on an existing claim, press two."
Excerpt from a call with SquareTrade
Tuesday, March 26, 2024 9:35 PM
After you press 2
"For anything else where did you purchase your protection plan?
For Walmart, press one.
For Costco, press two.
For Target, press three.
For Sam's Club, press."
Excerpt from a call with SquareTrade
Friday, January 5, 2024 3:11 PM
What are the hours and when should I call?
SquareTrade operates the call center for this 877-927-7268 phone number Mon-Fri 6am-5pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 343 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the SquareTrade call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SquareTrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SquareTrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SquareTrade is Tuesday.The most busy day to call is Friday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 343 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call SquareTrade is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SquareTrade staffs the call center well on Tuesday.
Why Customers Call SquareTrade
If you have time to do a bit of reading before you call SquareTrade, we recommend you read over some of our problem-specific articles.
The deductible for SquareTrade claims varies depending on the type of device and the protection plan you have selected. For most plans, there is no deductible for repairs. However, if your device needs to be replaced, there may be a deductible involved. The deductible amount also depends on the device and the protection plan you have. Generally, deductibles range from $25 to $149. It is important to review the terms and conditions of your specific protection plan to determine the deductible for your device. Keep in mind that SquareTrade aims to provide affordable coverage and value to its customers, ensuring a quick and hassle-free claims process.
A SquareTrade warranty provides coverage for a wide range of products including smartphones, laptops, tablets, appliances, and more. It protects against mechanical and electrical failures, accidental damage, and normal wear and tear. The warranty covers repairs, replacements, and reimbursements depending on the extent of the issue. Additionally, SquareTrade offers coverage for products purchased new or refurbished, both within and outside of the manufacturer's warranty period. It also covers products bought from a variety of retailers, online or offline. However, it is important to note that SquareTrade warranties do not cover intentional damage, loss or theft, or pre-existing conditions. Overall, SquareTrade warranties provide comprehensive protection for many commonly used consumer products.
Yes, accidental damages are covered by SquareTrade warranties. SquareTrade offers protection plans that provide coverage for accidental damage from day one, complementing the manufacturer's warranty. Whether it's a cracked screen, liquid damage, or any other accidental damage, SquareTrade has got you covered. Their warranties include coverage for drops, spills, and other unforeseen incidents that can damage your device. SquareTrade's protection plans offer peace of mind, ensuring that you are protected against unexpected repair or replacement costs. With SquareTrade, you can confidently use your device without worrying about accidental damages, knowing that you have a reliable warranty to cover any mishaps that may occur.
Click the link above to get answers to just about any SquareTrade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to SquareTrade, and their purpose. Are any of these similar to the reason you are trying to call?
Complete a claim: "I am trying to finish a claim that I had started, but I originally put it under the wrong plan."
- From a call lasting 18m 1s , Dec 9, 2024 3:54 PM
Refund inquiry: "I would like to see if there's anything you can assist me with over the phone regarding my refund request."
- From a call lasting 2m 59s , Nov 25, 2024 12:09 AM
Understand coverage details: "I want to understand my coverage."
- From a call lasting 1m 54s , Nov 5, 2024 2:59 PM
Information about why customers call SquareTrade is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and SquareTrade will reply our your email.
Conclusion and closing notes
This is SquareTrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SquareTrade agent. This phone number is SquareTrade's best phone number because 21,366 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-927-7268 include Make a claim, Issue with a claim and other customer service issues. The SquareTrade call center that you call into has employees from California, Florida and is open Mon-Fri 6am-5pm PT according to customers. In total, SquareTrade has 2 phone numbers. It's not always clear what is the best way to talk to SquareTrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SquareTrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SquareTrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.